@vidhchoudhar_1
OK, I see you are a low feedback seller (12) so I'll take a risk and assume you are a bit new?
First hard lesson I had to learn when I started selling was that returns are a part of retail selling. Oh, like you, I thought I'd just have a 'no returns' policy and avoid the whole issue. Then a few buyers claimed 'not as described' (NAD) and I stood on my principles with the 'no returns' policy. I ended up getting run over by eBay's Money Back Guarantee (MBG). That meant eBay just refunded the buyer from my funds and didn't require them to return the item - I got hit with a MAXIMUM LOSS! Oh I came on these threads and screamed and yelled and boy did I scream. Eventually a few patient and persistent posters knocked the stubborn out of me.
I eventually came to accept that rightly or wrongly, returns are just part of retail selling. After I accepted this I also figured out that when a return 'happens' that the seller was going to lose money and how much money I lost depended on what actions I take or didn't take. So this became a 'business problem', something to solve. It also meant I had to change my thinking and not take returns personally - just a problem looking for a solution.
So eventually I was able to get a plan in place, thanks to the posters here. This did a few things for me - took away the shock of returns as now I had a plan in place and knew what to do - just work the plan! Next I learned to have financial backing so that the 'economic shock' of returns was eliminated. So here is what I came up with as a plan for returns.
- Acceptance of the fact that rightly or wrongly returns are part of retail selling
- Fixedg my listings- Write descriptions like there were no pictures & Photograph as if there was no description
- Read the MBG to understand my responsibilities as a seller on eBay for when returns happen
- Tax each sale by 5% and set aside the funds as a self insurance fund - when returns happen I had money to pay
- Never assume any money from a sale is "mine" to spend until 31-days after delivery scan - allows for MBG protections to expire.
- Learn techniques to use to head off scams if they appear to be happening
- Understand what to do when fraud happens, techniques that often get me made whole.
So once I implemented all of that, a return was nothing more than a nuisance - just work the plan. No need to get upset or emotional just follow the steps and minimize loss. This part was HARD for me, but I got there! With the self insurance fund, there was no panic, because I had monies set aside to pay for return shipping or make up for losses. As I started, I had to set aside 100% of the profits from the first few sales to build up the Fund. After that the rest is gravy.
So that is how I reconciled with the MBG and returns and kept selling here. Perhaps some of that would work for you?
Best wishes with your selling!
