Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

I sold 2 sneakers and buyer open request for refund.

I sold 2 different pairs of sneakers and the buyer opened a request for refund saying “item not received” when they item has been sitting at the authorizator hub for a good amount of days. eBay has already refunded they buyers even when the expected ...

Am I allowed to send my email to a buyer?

A buyer's item recently got sent back to me for an incomplete address. I have the item back - they want to buy a new label and have me reship. Am I allowed to send my PayPal email address to the buyer via eBay messages in this case? eBay anonymizes b...

Customer purchased qty 2 (two) of listed item, but eBay only collected shipping $money for 1 (one)

I had qty 5 available. Customer ordered qty 2. eBay only charged shipping on 1 item, and only had 1 label ready to print. So, instead of risking negative feedback telling the customer I needed to collect more money for shipping, I just ate it, and pa...

Changes to Shipping Info tab?

This morning a buyer contacted me to ask how much FedEx shipping would be, and I told her how to click on the “shipping” tab to see her options. Didn’t work, only Priority Mail showed up. I checked my listing and I had added both USPS and FedEx in th...

Dimensional weights for ups and fedex 2021 on eBay

Hi,Couple questions about Fed Ex and UPS - If I use adjust when necessary for dimensional weight can I trust eBays shipping calculator? And also, what is the dimensional weight eBay uses this year in 2021?Your opinions are appreciated because USPS is...

Resolved! Postage Due and Overcharged Shipping

I bought a laptop. Shipping was a little more than $30 and I figured that was reasonable since it was a rather expensive laptop. When i received it, the mail man said I owed $5.35 for postage due. Paid the man, got my laptop. Aparently the seller pai...

Buyer uses item, returns after 3 weeks, and attempts to reseal item, now I have to refund?

I have a buyer that bought a pack of Epson ink toners off me, it was four cartridges for $449.99, one blue, yellow, black, magenta, a set. Buyer receives item, then does a return request 3 WEEKS later using "Doesn't fit" as an excuse, and wrote he bo...

Solicito reembolso por que me llego un producto diferente a la descripcion

estoy intentando abrir una solicitud de reembolso por que me enviaron una maquina diferente a la que compre y que decia en la descripcion pero me dice que ya hay una solicitud en curso pero fue rechazada por el vendedor. el vendedor no quiere respond...

eBay standard envelope will soon be available for other categories, when?

So when will this happen Ebay? This will really help us sellers of flat items that don't need full USPS tracking.

USPS Service Concerns for Delivery of 1st Class to Eastern United States

I live in Illinois and having USPS delivery problems of 1st class packages to customers in the eastern united states. I mailed a package to Virginia on March 16th and it hasn't arrived as of March 29th and now my customer wants a full refund. Last US...

I have been scammed on eBay

I purchased a drone on eBay,As soon as I purchased (and paid for this item through PayPal) I received a communication from eBay saying that the item was removed and my purchase canceled due to concerns regarding the seller's account.But my PayPal acc...

Global shipping item damaged in transit...case decided against seller Help!

I shipped an model train engine to Australia through GSP. The buyer contacted me 3 weeks after delivery and claimed it was broken in a way that makes no sense. I talked to multiple ebay service reps who confirmed I have no liability under the GSP and...

Tracking number says item still out for delivery, yet eBay allows seller to file "not received"..

Item is still out for deliver because of a problem with the buyer's address... Buyer files "buyer hasn't received their item yet" even though this information is in eBay's knowledge base as it has a tracking number... I have to contact the seller to ...

Global Shipping is the worst thing ever

Hi, An item being delivered to Toronto Canada from Astoria, New York is sent in the reverse direction to Elanger, Kentucky, now it's in Vancouver, BC on the other side of the continent, only needing to go all the way back to the East coast to Toronto...

Resolved! Free Shipping Returns: How it Works/Deducting Ship-Out Costs?

For easy calculation & appealing prices, I calculate shipping into total price & offer "free" shipping. Recently I had this scenario: $12 item (free ship), $3 outgoing shipping cost; NO RETURNS accepted, customer wanted a return. I accepted courtesy ...