Buyer requests return RAM - doesn't work in his computer which is a DIFFERENT model than RAM was for

[johnparkercom]

Hi & thanks for your help. I am a relatively new store seller. I'm selling a lot of my stuff because I've lost all my income due to the pandemic. 

I really try to do the right thing & bend over backwards for buyers, and take all kinds of returns for all kinds of goofy/stupid things.  

In this case, I listed a computer RAM module for a specific computer - Let's say "Dell 1234" 

He wrote me today wanting to return it because it's defective because it doesn't work in his "Dell 999"

Nowhere in my listing did I write the words "Dell 999" not only that, he put it into the computer and ran it which may have damaged the memory.  (I don't know) 

My way of doing things up until this point has been to accept EVERY return, because I don't want a strike with eBay.  

But, in this case, I am thinking of standing my ground and telling him I am not accepting return when I NEVER said this RAM was for his model of computer.. (& don't know if him putting it in another computer may have damaged it!) 

What should I do & what is going to happen if he pursues this with eBay and/or gives me negative feedback? 

THANK YOU!!  

[bonjourami]

Since you have no returns on your listings,meaning you dont accept remorse returns, and this is clearly a remorse return, you can refuse it.Now whether the buyer will then file a snad return then, claiming something is wrong with it, is another story. In that case, you will have to accept the return or risk getting a defect and negative feedback.If you refuse a snad return, Ebay will force a refund and you wont get your item back.

[myangelandmyprincess]

Did the buyer choose defective for the return reason?   

[orangehound]

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@johnparkercom wrote:

He wrote me today wanting to return it because it's defective because it doesn't work in his "Dell 999"

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Is this a message?  Or, did the buyer open up a return request with the reason being "defective"?

But, in this case, I am thinking of standing my ground and telling him I am not accepting return when I NEVER said this RAM was for his model of computer.. (& don't know if him putting it in another computer may have damaged it!) 

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If the buyer opened up a return request with the reason being "defective", then this is a Money Back Guarantee claim and you have two choices:  (1) refund their money without requiring a return; or (2) require the return, and then refund after receiving the item back.   You MUST select one of those two, or you risk the buyer escalating to eBay (and when that happens, all sorts of bad stuff happens to you).

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[johnparkercom]

Thank you for your replies..  I don't know what he selected - but what I got from eBay says "[buyer] let us know that something is wrong with [item]"

BUT HE PUT IT IN A DIFFERENT COMPUTER THAN WHAT I specified the RAM was for - AND HE ADMITS THAT!

IT DOESN'T WORK BECAUSE he chose to buy something that WILL NOT WORK in his computer - and now he is saying MY part is defective (AFTER he possibly RUINED it?) 

How messed up is that?

[myangelandmyprincess]

Your best bet is just taking the return because if you fight it eBay will likely side the buyer and if they do that after you fight it sometimes they refund without a return 

[johnparkercom]

what a **bleep** system