Buyer rejected my cancellation request and sent item to wrong address

[brockmicroonline]

So I purchase an item in eBay like I usually do, and realized I bought it with the wrong address. After I noticed I requested to cancel almost immediately. I got no replies until this morning, telling me the they have already shipped my item and they have to wait until it returns to them to refund my money... Now I have to wait additional time simoky because the seller did not read their messages 

[pburn]

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@brockmicroonline wrote:

Now I have to wait additional time simoky [sic] because the seller did not read their messages I did not use the correct address when ordering an item.

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FTFY.

[lintbrush*]

It's very possible your seller simply didn't see your request to cancel before they shipped.

Also, depending on the seller's volume, it may have started to process immediately and stopping it may not be as simple as you think.   That's why eBay can only let you request to cancel.  They don't control the businesses operations.

However, I do think eBay should change the checkout layout.  The Ship To address should be first before payment is even an option.  That might stop a lot of these problems.

[kitschy*loot]

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@brockmicroonline wrote:

So I purchase an item in eBay like I usually do, and realized I bought it with the wrong address. After I noticed I requested to cancel almost immediately. I got no replies until this morning, telling me the they have already shipped my item and they have to wait until it returns to them to refund my money... Now I have to wait additional time simoky because the seller did not read their messages 

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You're blaming the seller because of a problem you caused? 

[points13]

Do we know that it will be returned. Maybe the the folks at the address you used will be happy with the gift you sent them and keep it.

[ed8108]

You should now provide both ebay & PayPal with the correct address

Everything doesn't always go smoothly.

[robot-hands]

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@brockmicroonline wrote:

 Now I have to wait additional time simoky because the seller did not read their messages 

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No, you have to wait extra time because you were impulsive.

[plantaddict]

It's essentially your fault, not the sellers even though everyone always likes blaming someone else for their problems. That may sound harsh but that is the reality of it. So even when, or if, it's returned your refund will only consist of the actual item price minus original shipping fees and if you want it re-shipped then you'd have to pay an additional shipping charge unless your seller just wants to be nice and ship you another at no extra cost. Some sellers are busy working and aren't sitting in front of their computer every second of every day. Some have same or 1 business day handling times which is why most items go out before messages are even seen. We aren't telling you this to make you mad just so you understand it's not their fault and they shouldn't be penalized as such with a neutral or a negative.

[myangelandmyprincess]

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@lintbrush* wrote:

It's very possible your seller simply didn't see your request to cancel before they shipped.

Also, depending on the seller's volume, it may have started to process immediately and stopping it may not be as simple as you think.   That's why eBay can only let you request to cancel.  They don't control the businesses operations.

However, I do think eBay should change the checkout layout.  The Ship To address should be first before payment is even an option.  That might stop a lot of these problems.

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That's the way it's been working for me when I check out.  I get the option to choose or enter a new address then I choose my payment method.  

[castlemagicmemories]

A return request is just a request, the seller doesn't have to accept it.  They can decline, and Ebay gives them three days to make the decision.

Best to be very careful and sure when purchasing.  Pretend there is no such option as a cancellation.

Many large companies with shipping departments can't accept a cancellation.  The order goes into the system and is irretrievable.

With all due respect, please don't blame the seller when the issue started with your mistake.