I need help Community. I'm not a first time seller, but I'm also not a regular seller. I sold an item recently. I was contacted by a buyer with zero (0) feedback, who asked me to cancel the sale and sell him the auction at the buy it now price, but then bid on the item. I told him happy bidding and hoped he wouldn't win the auction.
He won it.
That started three days of back and forth. First he wanted reduced shipping because it seemed high, so I looked into it and adjusted it because the weight was wrong on the item. My bad, no harm no foul. Then he couldn't find the invoice. I resent. More email from him saying he would pay in the morning. Then another email. Then he paid. All good? Nope. He sent me a note because his address was wrong, and was off by a digit. His "verified" paypal address and ebay address was "3280 streetname" He said that it should have been "3281 streetname", and didn't know how it could be wrong. Same town. Same state. I replied asking him to verify the full address. I need to ship by tomorrow, but don't want to run into additional headaches. The information on the community boards have similar examples of how others have handled this type of situation, but not exactly.
So, should I just ship to what he says is the correct address once he verifies it to me? Should I refund his money and ask him to correct the address and resend payment? What is is the right way to handle this?
