Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

My item is fake already contacted ebay. Problem is cant see it on my account now

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Resolved! International Shipping charged when I printed the shipping label

This is my first transaction with eBay GBS program. The item sold for $30 with $12.40 shipping. The international shipping was $22 to Australia. When I printed the shipping label the cost at the bottom said $22. Not wanting to hold up the transaction...

Item shipped to buyer's old address, wasn't updated in account, PO returning, what to do?

I received a message from one of my buyers this evening letting me know that the item they purchased was sent to their old address because they had not updated their account with their new address. They said the post office at their old address has r...

Buyer Lied About Reason For Return & Returned The Item Destoryed

As the title says, the buyer lied stating that a Star Wars Peopel Drone that they purchased did not have a battery and that the drone was in terrible condition. Two things come to mind with this statement. For one, the drone was in an unopened box, t...

Resolved! issue with resolution center or customer service

Anyone having trouble submits through the resolution center. I tried to email customer service but it cannot be sent, keep telling me to contact customer service which I am doing.

Void time - 5 days or 14 days?

It used to be 5 days or 120 hours after a label was created, but when I click on the option with the Void option, I get a message that I can do it at a much later time - 14 days. The label was created on March 18, and I get the following message: "Yo...

How can I change the tracking number after combining shipment and voiding first label?

I had a sale on Sunday (repeat buyer), he paid immediately and I packed his item and printed the shipping label this morning. Before I could even go to the post office he bought two more items on a BIN. This guy doesn't ever wait for a combined invoi...

Resolved! bought 2 gpus and one got damage. seller threating me now

so i bought from a seller 2 500 dollars video cards.seller had good rating etc.got the cards in a big box.1 gpu was its its original box and such.other was half warp in bubble wrap. (like half card was expose )and the bubble item was at the bottom of...

This nightmare is new to me.

So a guy buys an item from me which gets lost in the mail so he contacts me asking where the item is. The post office has no idea so I file a request to cancel order so the buyer can get his money back no sweat right? The buys flips out and says he r...

change shipping address

A customer asked me to ship to a different address after they ordered and paid. Can I do that and if so how?

Can't return an item because I never recieved it

Hi everyone I am having an issue right now, I bought an oculus rift on eBay almost 2 weeks ago, and after a week of the initial purchase and multiple message sent to the seller I had recieved no replies or proof of shipment. It seemed to me that the ...

How Long to Wait On International Return?

UK buyer opened an INAD (damaged item) return case on 3/11 which I accepted. After we realized I could not print a return label, he agreed to repackage item and let me know the shipping cost (so I could immediately reimburse him) and ship it back “in...

Mailman delivered a package with the contents stolen, as the Seller what do I do?

HiA little advice please!I sent a package to a Buyer and yesterday they said that the contents had been stolen from it.She sent me pictures of the package ripped open.Firstly I cant beleive that the mailman even delivered it like that. It has clearly...

Way over charged for a return shipping from seller

I bought a pair of sneakers from shoebuy last week. They were too small so I naturally did a return transaction.Right before printing shoebuy's return shipping label - it says "Postage costs MAY cost up to $18.00"Which leads one to think...postage co...

question about the tracking system

Dear Community, I'm a new seller and I want to ask you how tracking the shipment works, because it happens to me that the shipment is already delivered but ebay doesn't know this, probably can't read all the postal codes from other countries and all ...