Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

How to escalate a claim?

I opened a claim in the Resolution center after a seller refused a return.He refused, again, ...citing his "no return policy".Basically, his product is not authentic and I have the proof in his deceptive listing.How long do I have to wait to escalate...

Won't Let Me Refund Buyer.

Ebay won't let me refund a buyer. On my eBay account it says "Unfortunately, the refund that you sent didn't go through. To get more details or try again, go To PayPal." But then on my PayPal account, it says "Your buyer filed a dispute on this trans...

Blocked from shipping to Hong Kong but ebay warning to ship within 24 hours!

I tried to ship an item to a customer in HK but it won't let me due to coronavirus. But now the warning on my dashboard is on saying "Ship within 24 hours". Make up your mind ebay! I would ship it if I could! I certainly hope this isn't going to coun...

Discrepancies on the Shipping Label Page.

There is an curious thing on the Shipping Label page in regards to the size of the package. It is a programming issue, but why would they do this. Shipping Label Page First off the dimensions of the package are in REVERSE order from how it appears on...

shipping label dimensions on listing.JPG

Couldn't refund thru Paypal till transfer finished, now defect??

Grrrrr... Accepted a return on an item. When it came back last week Friday, I tried to refund, and it wouldn't go thru. Finally figured out my Paypal balance was zero since Ebay had just taken their monthly fees. Sat morning I deposited money in my b...

First time buying using GSP, stuck on tracking details uploaded since March 3rd?

I purchased an item from the UK to the US, from a seller that is supposedly a retailer in the UK. The item was shipped according to ebay records on March 3rd. The tracking details have been stuck on "tracking details uploaded" with no further movemen...

Undelivered

The buyer didn't receive the item, Buyer requesting a refund.Shipping details state that Item: DELIVERED LEFT WITH INDIVIDUALUSPS web site tracking states: Your item was delivered at 2:45 pm on March 11, 2020 in COLUMBUS, OH 43221. The item was signe...

Returns

Since I can't call Ebay right now, I emailed them which was several days ago but have not heard back yet so I am hoping someone can advise me. I sold a pair of shoes in excellent condition. Several days ago I got a request for a return and a very rud...

orlando-seminole distribution ctr to Miami international dist. ctr to Orlando-seminole again

NO KIDDING!!!My priority package spent a few days going back and forth. I don't know what to do. Here is the tracking info showing this ping pong routing.March 27, 2020, 12:11 am Departed USPS Regional Facility SEMINOLE-ORLANDO FL DISTRIBUTION CENTER...

Resolved! Parcel has been returned to seller by Sweden Post / customs, due to missing declaration paper

Hi, Could someone help me ?How to report to Ebay and get refund my money, if the parcel DME have been returned to seller by Sweden Post customs / PostNord due to missing declaration papers or there is no declaration ? In this case I can not provide t...

Buyer pays shipping. Big and heavy package, but buyer only chose flat rate envelope, what do I do

I provided weight (1 lb 13 oz) and dimensions (10x6x5") and selected "USPS Parcel Select Ground" for a "Buy pays shipping" listing. The item is now sold, but the buyer only chose Flat Rate envelope and paid $7. 74. Why is this allowed? When I print s...

Resolved! Unknown Addressee

Recently sold a used figurine to someone in New York and it was scheduled to arrive today. The buyer sent me a message this morning saying that he received an email saying that there was an unknown addressee issue with the package. The tracking is no...

Ebay link to prepaid return shipping labels does not work

I recently had an issue with a seller that sold me two "new" Samsung Galaxy S7s, yet when the phones arrived they were heavily used and defective. The seller approved the return, however, when I received the messages that stated "Here's your return s...

Ebay case closed in counterfeit seller's favor, appeal denied

I will try to keep this as short as possible but I am verbose by nature, especially when I feel I've been denied justice. I can provide more detail if necessary, just ask. I purchased an SD card and when I received it it was clearly counterfeit. I is...

How can a buyer cancel their return after eBay automatically approved?

Hi All,I have a buyer who requested a return, saying they received the wrong item/item not as described. I contacted them and long story short, they realized they had made an error. Now they would like to cancel the return request and keep the item. ...