Buyer has returned wrong item and confirmed they want to cancel the return request

[micsey-24]

Buyer has returned the wrong item and confirmed in an e-mail that they want to cancel the return request.  I believe they are not sure how to do this from their end.  As the seller can I action this?

Thnaks in advance

Mick

[sunnysouth1]

Send these instructions to your buyer:

1. Go to your Purchase history and find the item.
2. Select See request details in the More actions dropdown menu.
3. Select Close your request and choose your reason from the dropdown menu.

It's important to make sure you're certain you want to cancel a request, as you won't be able to re-open a case once it's been closed.

[orangehound]

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@micsey-24 wrote:

Buyer has returned the wrong item and confirmed in an e-mail that they want to cancel the return request.  I believe they are not sure how to do this from their end.  As the seller can I action this?

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No, the seller cannot.  The buyer has to go into their return request and cancel it.

I agree with sunnnysouth1 ... send your buyer instructions on how to cancel the return request.

[dare-2046]

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@micsey-24 wrote:

Buyer has returned the wrong item and confirmed in an e-mail that they want to cancel the return request.

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Are you currently in the 2 business days to refund your buyer? As soon as the return is delivered back to the seller, the link to close the return request DISAPPEARS. Your buyer does not have that option anymore, and now sees:

Home > My eBay > The item was delivered
The item was delivered

Good grief, the item was delivered back to the seller

You should receive the refund by May 28, 2019. Everything looks fine, but if there's a problem, come back to this page on May 29, 2019 and you will be able to ask us to step in and help.

Here's what happened

May 23 Return item delivered