Buyer has filed a item damaged after 3 weeks of delivery, package was forwarded by Third Party.

[dexter_global]

So buyer purchased a Television (Original manufacturer packaging) and was delivered by UPS three weeks back. (I had taken insurance for the purchase amount).

Buyer has raised a item damaged in shipping claim today and shared pictures of repackaged item (Forwarding company/individual), he explained he received package today as it was being forwarded to him.

I believe UPS will not take any responsibility now as the package could have very well been damaged on reshipping. 

What are your suggestions on this?

[tarpedge]

The freight forwarder and/or its shipping partner damaged the item.

The buyer tried to blame the seller, but got a courtesy refund from eBay, instead of addressing the damage with the freight forwarder.

This "Not Covered: Items shipped to another address after original delivery" is not a policy that's hidden to prevent its abuse, so why is eBay abusing this policy?

[missjen831]

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@mrsddesigns wrote:

Trinton contacted me (Thank you!)   and I supplied the details, then shortly after that I received notice that eBay was reviewing the case.   They closed it saying that they had refunded the buyer at no impact to me.  Its great that there is no impact to me but why is ebaying issuing refunds in conflict to what the policy says?  Am so confused.  But I do appreciate that action was taken and I'm not taking the loss! 

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They want to keep the buyer happy. And courtesy refunds impact all sellers. Sellers ultimately foot the bill in the end.

[Anonymous]

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@garmentvarmint2004 wrote:

TRINTON..

Hmm....so you are going to   contact customer  service and then send this Member    email???But--   is she going to get  scammed --or not?   When Members  say  they need your  help---they are not  asking you to talk to the  very  same  Customer people that they have   already    talked to---and who  are already  said they do not know of this Policy   and they are not going to help  them.    

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I have to clarify that when we offer to have a situation reviewed, we usually work with customer service to ensure the correct steps are taken. The Community team is not a customer service team and as such are limited in the account specific help we are able to provide. We are here to ensure your concerns are escalated to the appropriate hands and that the right decision is made. When I am asked to help, I will do what I can to assist which typically involves reaching out to the appropriate team for the related topic.