Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Late shipping because of USPS

Has anyone else got a problem with the USPS delivering within the parameters of Ebays policies on shipping times? I lost my top rated seller status because the USPS delivers outside of the parameters set up by Ebay. I have a 99.56% rate of getting my...

Return item is at seller local post office but seller told me that it was lost.

I send the package by registered mail that request signature upon delivery. The item was delivered once but seller was not there to sign and the package was return to local post office. The seller contact the post office 10 days later and the package...

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A question and a concern...

First, the question: I buy a lot of DVDs and I find that many sellers send a single DVD via media mail, when first class postage is actually cheaper for thaty weight, and gets there faster. Why do they do that? Now the concern: I have recently notice...

Seller Protection

From my buyer......I was emailed by buyer he was returning part of the sale and I gave a more than partial refund. I wanted this back..... This is the message I got. It said didn't need to return the items so I added them to my gold fill processing a...

33 Days for USPS First Class to be delivered, Yes, Within the US:

Of course refund had been sent weeks ago.Shipped Sept 15th, delivered on Oct 18th.It does happen, items can take a LONG time. Tracking Number: 9400109205145500012909October 18, 2017, 1:55 pmDelivered, In/At MailboxCOVINGTON, TN 38019 Your item was de...

Return request and buyer did not return the product - We've asked the buyer to ship the item

Hello, I'm the seller and a buyer did a request to return a product and we accepted.However, I did not receive the product and it is now past 30 days.The funds is in hold until the return is completed. This request for return is past the 30 days and ...

Need help with understanding rules regarding returns

It has been several months since I have had to return an item and I need to know the current rules. I bought an item and the item that I received is not what the listing stated it was. I opened a return request with ebay. The seller first agreed to t...

shipinsurance claim denied

After Harvey wrecked havoc in TX,I shipped an antique pocket watch to Australia using first class mail and insured with SHipinsurance,value is $400.Tracking was never scanned,and the buyer never receive the watch.So I refunded her and filed claim wit...

Free Shipping and Combining Shipping

Hello...I haven't received a reply from an earlier post...It seems that my preferences are not working. When a buyer purchases an item even if it is free shipping and they want to purchase another item..I offer combined shipping for $3 for each addit...

eBay Global Shipping Program mixed up my orders!

I shipped a package to UK, it ended up in Canada. My buyer in UK received the package intended for Canada. . So the packages got crossed up at the Global Shipping Program. I seem to be getting the run around when I call eBay. My UK buyer opened a cas...

Resolved! How to Appeal

So my situation is as follows:- Purcahsed a laptop battery on eBay- Get the battery, DOA, confirmed to be battery, contact seller, they reply back within 12 hours, they send me a new one- Second battery doesn't have the same issue as first, SEEMS to ...

Resolved! shipping cost

Can I still ship Parcel Select if my listing says expedited shipping? I didn't realize package would be oversized so will be a lot more expensive than I had planned, and buyer already paid for shipping based only on weight.

Unable to report

I have been waiting for the purchased item for too long. I've contacted the seller via 'contact the seller" option, he promised to refund, but no goods, no money refund. Quite long time I saw that item is in transit, but now I see it shows that the i...

global shipping

I sold something to Israel which is an eligible country but I can't get a shipping price

seller issues

GT08 Bluetooth Smart Wrist Watch GSM Phone For Android Samsung Apple iOS iPhone( 322034705517 ) Purchased the above item, followed instructions scanned qr code on my phone received message "files are corrupt" contacted seller. Was told to factory res...