mam98031 • Volunteer Community Member • Buyer/Seller since 1999
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I understand your point of view as you did state in a few places on your listing that these were perscription lens. But I kind of understand your buyer's point of view too. Technically you are correct, this would be a buyer's remorse return if the buyer filed it properly. And since you have a no return policy you don't have to accept a buyers remorse return unless you want to.
But it is more likely that your buyer would file a SNAD and even with a no return policy you will have to take the return. Ebay will not help you on that. They will require you accept the return. ALL sellers return policies must meet or exceed the Money Back Guarantee policy.
Just in case you didn't know. The process of replacing those lenses so the buyer could actually use them is not a cheap process by any stretch of the imagination. Wherever they go to get those lenses changed out would have to have the specs / pattern from that specific company that made the frames so they could cut the proper lense for it. Most places aren't likely to have that pattern in their inventory which means they would have to create one which of course adds more to the expense of changing out the lenses. It is likely that replacing the lenses would cost a lot more than they paid for the frames.
I understand your point of view as you did state in a few places on your listing that these were perscription lens. But I kind of understand your buyer's point of view too. Technically you are correct, this would be a buyer's remorse return if the buyer filed it properly. And since you have a no return policy you don't have to accept a buyers remorse return unless you want to.
But it is more likely that your buyer would file a SNAD and even with a no return policy you will have to take the return. Ebay will not help you on that. They will require you accept the return. ALL sellers return policies must meet or exceed the Money Back Guarantee policy.
Just in case you didn't know. The process of replacing those lenses so the buyer could actually use them is not a cheap process by any stretch of the imagination. Wherever they go to get those lenses changed out would have to have the specs / pattern from that specific company that made the frames so they could cut the proper lense for it. Most places aren't likely to have that pattern in their inventory which means they would have to create one which of course adds more to the expense of changing out the lenses. It is likely that replacing the lenses would cost a lot more than they paid for the frames.
Sorry, I think you've had bad (and snarky) advice above.
I'm not sure why you started off with an apology when I suspect you meant every word you said. I respect your opinion, but what I posted was not wrong or "bad" nor was it snarky.
Understand that when the buyer opens a return case for not as described, even if they are blatantly and obviously lying, eBay WILL take their side and will force you to accept the return and to pay for the return shipping. Then they will force you to refund the money including the original shipping.
There was nothing in my post that was incorrect or otherwise bad information. What you stated here is what I stated in my posting. So if the information was "bad"?
If you accept the return, it won't be any worse than that. If you refuse it, ebay will still force it on you, and will add a MAJOR defect to your account which could stop you from ever selling again, depending on your volume of sales and how many defects you get.
Yes and No. As I stated before, a seller with a No Return policy [which is what the OP has] do NOT have to accept a Buyer Remorse request IF the buyer actually filed it as a BR request. The seller can choose to accept it if they want, but they are not required to. If the buyer did file a BR, then the buyer will pay to have the item back to the seller if the seller accepts the request. If the buyer escalates the BR request, Ebay will rule in favor of the seller because the seller does not have to take a BR return when they have a NO Return policy on their listing that the buyer purchased from.
SNADs are a different ballpark as you stated. ALL sellers, no matter their stated return policy have to take the return request. They can opt to let the buyer keep it and just refund or they can require it to be shipped back and then the refund. And yes you are correct, if the buyer finds the need to escalate the SNAD to Ebay, Ebay will rule in favor of the buyer, force the return and refund if necessary.
@myboardid wrote:mam98031 - my sincere apologies, NONE of that was meant for you. You weren't the snarky one, and my comments were all meant for the OP, not for you.
And I believe the OP's buyer is very likely to open a SNAD claim if the OP doesn't accept a return. However it was good of you to explain the difference between a remorse return and a SNAD return. That is confusing to so many sellers.
Thank you for clearing that up because I had no idea what I did. I read my post over and over again, trying to figure out where I gave you that impression.
I appreciate you taking the time to post and tell me.
