Buyer based a return request on extra accessories not included in listing

[freshlypickedlv]

This right here shows EXACTLY the level of customer service eBay provides to sellers. This buyer asked for items that were NOT even included in the listing. Ebay has now made a final decision regarding this case. Buyer's favor of course.  Apparently now a buyer can ask for anything extra to be provided by the seller and we have to comply or eBay will force us tom accept the return, refund the buyer, AND give us a defect on our accounts.  Anyone else find a problem with this??

[lightlily_arts]

The way eBay has set up  the return policy is that when a buyer opens up a claim  for Not As Described the seller loses.  All you can do is accept the return and provide a return shipping label.   eBay doesn't care!!!!!  However you need to report the buyer for filing a false claim  i.e. demanding items not included in the listing,  and then block this buyer from making further purchases from you.

[aproudparent2010]

What were they asking for? Is it something that should have been included or maybe was shown in your pics?

[aproudparent2010]

Here is why your buyer will win this case.

This was in your description:

Additional Product Features Easy Button Hole With Easy Button Hole Threading Automatic Endless Bobbin No Top Drop-In Bobbin Yes LCD Design Screen With LCD Design Screen Twin Needle for 2-Color Sewing With Twin Needle Number of Built-In Stitches 60 Additional Features Foot Pedal, Light Thread Cutting Automatic

Then you say this in your listing:

Used but reconditioned. Tested and working. No pedal. Digital screen still has the protective plastic. Condition is clearly shown in pics. What you see is what you get. Any questions/concerns, please ask before purchasing.

[aproudparent2010]

Here is why your buyer will win this case.

This was in your description:

Additional Product Features Easy Button Hole With Easy Button Hole Threading Automatic Endless Bobbin No Top Drop-In Bobbin Yes LCD Design Screen With LCD Design Screen Twin Needle for 2-Color Sewing With Twin Needle Number of Built-In Stitches 60 Additional Features Foot Pedal, Light Thread Cutting Automatic

Then you say this in your listing:

Used but reconditioned. Tested and working. No pedal. Digital screen still has the protective plastic. Condition is clearly shown in pics. What you see is what you get. Any questions/concerns, please ask before purchasing.