Buyer asking for refund for reasons not possible, and returning the item from a different country

[rileysinverts]

So let me start by saying I do not ship internationally. I sold a CPU that was never overclocked and very well taken care of. The buyer claimed 2 weeks after receiving it, that it was overclocked and was killing his computer.

Issue 1: Even if it had been it would have automatically defaulted to stock settings in a new motherboard.

Issue 2: Simply put it wasn't overclocked EVER

Issue 3: The buyer is returning it from an entirely different country (Georgia...the country)

Issue 4: The buyer has a ton of negative feedback for selling stolen video game cd-keys

What is likely to happen? I reported the return already, but from what I've seen on here I'm likely going to get screwed over in the matter. Is someone allowed to return an item from an entirely different country?

Side note: I did include a picture of the indiviudal serial number on the CPU in the listing so he can't send me a different one.

[pixel_pantry]

I had a buyer return a expensive cpu from different part of the country with a bogus return reason also, it never arrived but they sent a package to a church in my town and that tracking # was enough for ebay to side with them.  I never received it, and lost the money.
From my experience and my opinion, I dont think you will see your cpu again, you are being return scammed, if you do end  up getting a package you can bet it will not be your cpu.  you most likely will lose the money also.  Reporting does nothing for you, but “maybe” future sellers from my experience.

[orangehound]

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@rileysinverts wrote:

What is likely to happen? I reported the return already, but from what I've seen on here I'm likely going to get screwed over in the matter. Is someone allowed to return an item from an entirely different country?

Side note: I did include a picture of the indiviudal serial number on the CPU in the listing so he can't send me a different one.

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If this is a Money Back Guarantee claim (not as described), then you have two choices:  (1) refund the money without requiring a return; or (2) accept the return, and the buyer must ship the item back to you before refunding.

If you do neither, or if you appeal to eBay, eBay will (a) force the refund, (b) may not require the CPU to be returned since you "do not accept returns", (c) punish you with loss of final value fees, and (d) punish you with a seller defect.

Now, with all that said, consider this:  eBay will provide a domestic, not international, return label ... obviously, someone in Georgia (the country) can't use that, and would need to ship it back on their own dime.  In these Covid-19 times, the chances that the international package will arrive to you before the buyer's deadline expires are quite low ... probably won't happen.  So, if the buyer tries to ship it back to you, then the return will close without a refund.

From the feedback you noted, the buyer is likely dishonest and trying to manipulate you ... maybe trying to get a partial refund.  If this were me, I would call his bluff,  accept the return, and then wait. 

(If it actually arrives, and tracking demonstrates delivery from Georgia, then you have an opportunity to appeal based on the buyer using a reshipper voiding the MBG).

[orangehound]

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@pixel_pantry wrote:

I had a buyer return a expensive cpu from different part of the country with a bogus return reason also, it never arrived but they sent a package to a church in my town and that tracking # was enough for ebay to side with them.  I never received it, and lost the money.

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It is a common scam, and eBay knows about this.  The initial decision is always decided in the sender's favor, but can be reversed on appeal by providing more details from the USPS that declare the item was delivered to a different street address.

[dtexley3]

Was the item originally shipped internationally or to a domestic reshipper?   If the delivery address was domestic the buyer is 100% responsible for returning the item to the reshipper and you are only responsible for the shipping from the reshipper to you.

All you have to do in this case is accept the refund and allow eBay to issue a return label.  I doubt that anything will be returned, esp before the deadline for the buyer to return the item expires.

[monster-deals]

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@rileysinverts wrote:

so he can't send me a different one.

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You're in for a surprise.

[monster-deals]

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@orangehound wrote:

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you have an opportunity to appeal based on the buyer using a reshipper voiding the MBG).

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We were told not too long ago the only way to prevail there is to get your buyer to admit they used a re-shipper and you still have to take the return....and of course that should not raise any red flags

...visible above the sea of already existing ones

[penguins_dont_fly]

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@rileysinverts wrote:

So let me start by saying I do not ship internationally. I sold a CPU that was never overclocked and very well taken care of. The buyer claimed 2 weeks after receiving it, that it was overclocked and was killing his computer.

Issue 1: Even if it had been it would have automatically defaulted to stock settings in a new motherboard.

Issue 2: Simply put it wasn't overclocked EVER

Issue 3: The buyer is returning it from an entirely different country (Georgia...the country)

Issue 4: The buyer has a ton of negative feedback for selling stolen video game cd-keys

What is likely to happen? I reported the return already, but from what I've seen on here I'm likely going to get screwed over in the matter. Is someone allowed to return an item from an entirely different country?

Side note: I did include a picture of the indiviudal serial number on the CPU in the listing so he can't send me a different one.

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The FIRST QUESTION ... where did you ship the item to? Did you ship directly to Georgia or to a U.S. address?

If you shipped to a U.S. address, accept the return. A label will be issued to return the item from THAT address.

You are not required to send a label for a different location. The buyer MUST return the item from the U.S. ... which they will probably be unable to do. You will only be charged for the label if they actually use it.

If you shipped directly to Georgia, you will need to either refund or send a Return label (or pay for one)

If the buyer has not opened a return yet and is just messaging:

Dear Buyer, we are sorry that you are unhappy with your item. Please return it for a full refund. Go to your Purchase History and select "Return this Item". We will refund upon receipt of the returned item. Thank You.

Rinse and repeat.