Buyer Return Items with Incomplete Address

[rnparts2013]

First, I do NOT accept returns. I am selling my personal clothes in excellent condition with clear measurements, but this buyer bought 4 dresses anyway, tried on, thought 2 were too small on her, wanted to return them. I granted return, just not to cause any problem. But this buyer obviously has problem following rules and instructions.

In the return instruction the return address is: RN Parts, 915 Doyle Rd #303-205  Deltona FL 32725

The buyer returned items today with the address: 915 Doyle Rd Deltona FL 32725

There's really just slight chance this can be delivered to me because this is my business address, it's a business plaza with more than 20 businesses all together, without a suite number the package becomes almost un-deliverable. There will be 2 possibilities: 1 the package will be returned to buyer; 2 the package will be possibly delivered to the first business the mailman stops (it happened before). What should I do?

What worries me is this mistake is not detectable with just a tracking number. USPS system only shows this package to be delivered to FL 32725. If it's delivered somewhere else, I will lose $65 worth of clothing and have to refund her. 

[lja440]

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@remispe_54 wrote:

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@lja440 wrote:

Also I don't understand. She opened a case so a pre-paid return label would have been available with the address YOU provided. 

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Can @rnparts2013 have the no-name-on-label package held for pickup at their post office by its tracking number alone?

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Absolutely, They will probably have to stop in though. 

Print off all the relevant info, show it to the Postmaster and tell them they are afraid that because the sender omitted their name and part of the address you are afraid it will be sent back or miss delivered.

[daw365]

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@lja440 wrote:

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@remispe_54 wrote:

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@lja440 wrote:

Also I don't understand. She opened a case so a pre-paid return label would have been available with the address YOU provided. 

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Can @rnparts2013 have the no-name-on-label package held for pickup at their post office by its tracking number alone?

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Absolutely, They will probably have to stop in though. 

Print off all the relevant info, show it to the Postmaster and tell them they are afraid that because the sender omitted their name and part of the address you are afraid it will be sent back or miss delivered.

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Also @rnparts2013 be sure to include and show your buyer's photo of the package to your postmaster when you stop by.

[fun_healthy_life]

So I did call to appeal today. The rep said that since the buyer used her own label and not the return label I provided, she's the one responsible for the label. And since it was returned to her due to insufficient address, Ebay gave me my money back. I am happy. Thanks!