Buyer Request Return of Final-Sale Items

[rnparts2013]

Sold 4 dresses, buyer wants to return 2 of them with the reason they are too small for her. I clearly listed the measurements of each dress and due to they are my personal items, I listed them as final sale, no returns. eBay told me I am not obliged to accept return, but I don't want to create problems, I have 2 questions: 1. if I refuse the return request, will the buyer be able to file a case in PayPal? 2. if I accept the return, do I need to issue full refund for the 2 dresses sold or I can deduct the shipping cost for those 2 dress? 

Thanks,

[disneyshopper]

 1. if I refuse the return request, will the buyer be able to file a case in PayPal? 2. if I accept the return, do I need to issue full refund for the 2 dresses sold or I can deduct the shipping cost for those 2 dress? 

1. Yes.  Buyer will need to pay return shipping.

2. Since you had a No Returns policy, and the buyer states "doesn't fit", buyer pays return shipping

[rnparts2013]

I am sorry, I don't believe you have read my questions. Your answers are complete irrelevant to my questions.

[hyperrush]

Disneyhopper is right.

[nc-daydreamer]

Yes they can file with PayPal up to 180 days after they got them.

No returns just tells eBay that you are willing to issue a full refund and allow the buyer to keep the item because you don't want it back. Refusing to issue full refund can create a defect in your acct.  Yes you can deduct it, but not worth it over postage of original shipment in my opinion.  She can cause you  major grief. 

Disney is right about that - note she is one of the highest ranking responders we have and is very good with her help. 

[orangehound · Accepted solution]

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I think there are some confusing and incomplete answers being given above.  Let me offer my thoughts.

1. If I refuse the return request, will the buyer be able to file a case in PayPal?

Given what you have written, they can ... but not honestly.  PayPal does not force returns for remorse reasons.  So, if you described the item accurately (and it appears that you have), they cannot return the item according to PayPal policies.  Of course, a buyer can always lie.

2. if I accept the return, do I need to issue full refund for the 2 dresses sold or I can deduct the shipping cost for those 2 dress? 

You can deduct the shipping costs that they buyer paid.  But, if you offered free shipping, then no.  So, for example, if the buyer paid $20 plus $10 shipping/handling, then you can refund $20 ... but if the buyer paid $30 with free shipping/handling, then the refund is $30.

[kensgiftshop]

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@rnparts2013 wrote:

Sold 4 dresses, buyer wants to return 2 of them with the reason they are too small for her. I clearly listed the measurements of each dress and due to they are my personal items, I listed them as final sale, no returns. eBay told me I am not obliged to accept return, but I don't want to create problems, I have 2 questions: 1. if I refuse the return request, will the buyer be able to file a case in PayPal? 2. if I accept the return, do I need to issue full refund for the 2 dresses sold or I can deduct the shipping cost for those 2 dress? 

Thanks,

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If you have a no return policy, you can deny the return, but they could file a claim on Pay Pal.

Since its a remorse return, you can deduct the shipping cost from the refund and refund item price only.

[rnparts2013]

Thanks, your response is very helpful. I think Disney misunderstood my 2nd question if I should deduct the original shipping cost, but you made it quite clear. I am guessing after I received the return I will just block this buyer. I don't want to deal with her, I am not a free dressing room service. 

[rnparts2013]

Very helpful. Thanks

[orangehound]

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@nc-daydreamer wrote:

No returns just tells eBay that you are willing to issue a full refund and allow the buyer to keep the item because you don't want it back. Refusing to issue full refund can create a defect in your acct.  Yes you can deduct it, but not worth it over postage of original shipment in my opinion.  She can cause you  major grief. 

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This is only accurate if the buyer is declaring that the item is Not as Described (SNAD / INAD).   A buyer's return reason can be (a) Remorse or (b) Not as Described.

In the scenario described by the OP, the buyer wants to return an item due to it not fitting.  This is a "remorse" return reason and the seller can refuse the return request ... no refund ... no return.  Refusing the return on a "no returns" listing for a "remorse" reason will not result in a defect on the seller account.

[rnparts2013]

But if I refuse the return, I still can get Neg feedback I assume.

[orangehound]

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@rnparts2013 wrote:
But if I refuse the return, I still can get Neg feedback I assume.

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Yep ... but perhaps you could get an eBay Customer Service Rep to remove it ...

[7606dennis]

Do you have your return policy set to No Returns or did you simply state "no returns" in this and other specific listings?

Were all the items sold as part of a single transaction billed on the same invoice or were they paid for separately?

[rnparts2013]

I set the return policy to "Return Not Accepted" and I also in listing clarified "Final Sale, No Returns". And yes, all 4 items are sold as a single transaction on the same invoice.

I am just trying to minimize my loss if possible. Because buyer purchased 4 items together I gave her a discount when she made offers. The discount is obviously not worthwhile for me if she returned 2 dresses and keeps 2.