eBay

smw4sale · ‎11-18-2019

Hello All,

I am new to the message boards and would appreciate some advise. I have been selling on eBay for some time and have dealt with my fair share of returns, but nothing like this one.

I sold a used working Garmin GPS on auction, item ended on Oct. 06. Buyer never paid after the sell so opened payment not received case on the recommended day from eBay. I finally got payment on Oct. 09 from buyer. No messages or notes from buyer at all. Shipped item after payment was received. Buyer never did leave feedback or anything.

I thought that was the end of it, until last week Nov. 12, Buyer opened item not received case, I messaged buyer via eBay with the tracking number, which was also bought on eBay. Tracking shows package was delivered. I never did hear from the buyer at all no messages at all. I called eBay CS the next day Nov. 13 after the case was open and got it closed in my favor, I thought now, for sure it would be the end of it.

But, today as I went into my account the same buyer opens a Doesn't Work or Defective case, I still have no messages from buyer at all, except for the comments on why are you returning, he stated, "item was sent to wrong address. I found it. Now it doesn't take a charge or turn on. I need to send it back and get a refund."

I have no option to cancel this return, only to refund, give partial refund or do an exchange. There is also no option for buyer to pay to have item shipped back either. I think this is suppose to be past the 30 day return policy, but not sure. Any advice would be appreciated.

Thank you.

lacemaker3 · ‎11-18-2019

If a buyer opens an INR case, then it is closed because the item was delivered, they can open a NAD case after that. That's only fair, because the item could still turn out to be not as described once they receive it.

The eBay MBG covers items up to 30 days after the actual delivery date (or the last estimated delivery date, if there's no delivery scan).

You didn't say when the item was scanned delivered, but if the buyer opened a NAD case, then it was within the 30 days.

With a NAD case, the seller is required to pay for the return shipping, and you don't have an option to reject the case. You don't have to accept the item back, but you do have to pay for a full refund either way. You can offer a partial refund, but the buyer is not required to accept it.

smw4sale · ‎11-18-2019

Item was scanned twice by USPS, the first one was for pick up on the 17th of Oct. and the 2nd on 21st of Oct. It is now Nov. This was for USPS economy ground estimated 2 to 9 business days for deliver, buyer paid shipping.

orangehound · ‎11-18-2019

@smw4sale wrote:

I have no option to cancel this return, only to refund, give partial refund or do an exchange. There is also no option for buyer to pay to have item shipped back either. I think this is suppose to be past the 30 day return policy, but not sure. Any advice would be appreciated.

This still seems to be within the 30-day Money Back Guarantee window (the clock starts at delivery, or attempted delivery).

I'm not sure why you are not seeing the option for having the buyer return the item prior to refund, unless eBay is somehow taking your "no returns" policy literally ... more likely, it may be that there is not a delivery scan (I am unclear if the 10-21 date is a delivery scan). If I were you, I would call customer service and ask them why that option is not available (assuming you want the item back).

smw4sale · ‎11-18-2019

Both the Oct. 17 and the Oct.21 say they have been scanned via USPS.

smw4sale · ‎11-18-2019

I have gone ahead and excepted the return and got the return postage/ label from eBay. I did message the buyer, saying return for refund. I also went ahead and added buyer to my block list. I find it odd that buyer waited so long to say he did not receive item, then later saying it doesn't work.

The clock is ticking to see if he returns or not within the time give by eBay. Then I will differently be calling CS. But I will not be giving out a refund unless item is in my hand.

lacemaker3 · ‎11-18-2019

If the package was scanned by USPS on Oct 21, then it must have been delivered on or after that date. The buyer has 30 days from the date of delivery to start a case on eBay, so the earliest that could expire is Nov 20, two days from now.

The buyer might not have needed the Garmin right away, so they may not have checked it out until they needed it. But it doesn't really matter why, the buyer is within the 30 day time limit.

lacemaker3 · ‎11-18-2019

@orangehound wrote:
@smw4sale wrote:

I have no option to cancel this return, only to refund, give partial refund or do an exchange. There is also no option for buyer to pay to have item shipped back either. I think this is suppose to be past the 30 day return policy, but not sure. Any advice would be appreciated.
This still seems to be within the 30-day Money Back Guarantee window (the clock starts at delivery, or attempted delivery).

I'm not sure why you are not seeing the option for having the buyer return the item prior to refund, unless eBay is somehow taking your "no returns" policy literally ... more likely, it may be that there is not a delivery scan (I am unclear if the 10-21 date is a delivery scan). If I were you, I would call customer service and ask them why that option is not available (assuming you want the item back).

I suspect the first option that OP mentioned, was the return for refund option. Only OP didn't want to pay for the return shipping.

smw4sale · ‎11-18-2019

Assumed because it was not a INAD case but a Item not working case that it gave the option for buyer to pay return shipping. I do want the item back, because of what it is.

I do know if buyer chooses to not ship item back or puts in a fake tracking number, eBay will find in my favor. FYI, I have had this happen before, but for INAD cases. This case however, is new to me since this is the 2nd case about this item from this buyer.

lacemaker3 · ‎11-18-2019

@smw4sale wrote:
Assumed because it was not a INAD case but a Item not working case that it gave the option for buyer to pay return shipping. I do want the item back, because of what it is.

I do know if buyer chooses to not ship item back or puts in a fake tracking number, eBay will find in my favor. FYI, I have had this happen before, but for INAD cases. This case however, is new to me since this is the 2nd case about this item from this buyer.

Both of the Garmins you sold in October said:

Condition: Used
Seller Notes: “Hardly used at all. Good working condition.”

Any item in Used condition, must be fully functional and include all parts that are necessary for the item to work. You said that they worked, so if they don't work, they are not as described.

The seller always has to pay for shipping if the reason for the case is not as described in any way, shape or form. This includes not functioning, damaged, sent the wrong item, shipping damage, etc.

By the way, this text in your description is not enforceable, and should be removed because its tempting fate.

All our items are sold AS IS, No Warranty.

In all seriousness, how can you sell something "AS ISN'T"? [You can't.] On eBay, and in all online sales, you are selling things "as described". The buyers can't see or inspect the items, so they rely on the seller to provide a full and accurate description.

eBay doesn't offer a warranty, but they do provide the Money Back Guarantee on all items sold on eBay USA.

7606dennis · ‎11-18-2019

It is quite common for items that do not arrive within eBay's estimated delivery period to be delivered after an INR dispute has been filed. If the item, upon arrival, turns out to be SNAD, it is perfectly normal for a buyer to file a SNAD dispute.

However, once a SNAD is opened, the buyer cannot change it to a INR dispute since by opening the SNAD they have indicated that they have received the item.

"It is an intelligent man that is aware of his own ignorance."