Buyer Management Parameters

[desertmodels_uae]

What I don't understand why Buyer Management parameters are not enforced especially when the buyer resides on a regional site (UK, Germany..etc)

I am getting abusive buyers who comes through promoted ads from regional eBay sites who don't make the payment.

These individual listings are set on require immediate payment policy and the parameter is set to require payment funding method before a buyer can bid or submit a best offer (at buyer management level)

The policy and parameters work for buyers registered on the same site (US based who are all on eBay.com which is used for international sellers who don't have a regional site for their countries) 

Is this a technical issue or is a site to site integration issue or something else? 

[wastingtime101]

Your listings show you set up shipping costs to a lot of other countries. If you don't want to ship there, you need to apply exclusions to your listings.

[desertmodels_uae]

we want to ship internationally and questioning why the payment policy and buyer management parameters don't work when a buyer come from a regional site. 

Do you know why?

[mudshark61369]

@desertmodels_uae,

@wastingtime101, is correct, your ships to locations is a fairly long list of countries. You need to reset countries that you will ship to, instead of using ebay's pre-filled "Worldwide" list.  which you can see by opening one of your listings and clicking on the See details button to the right of your shipping cost.  If there are countries you do not want to ship to in your Ships to: list remove them. Then they will not be able to see them on their regional site.

Also check your excludes list. You have two U.S. states excluded Alaska & Hawaii, as well as several U.S. territories, which all use the same customs and delivery services as the mainland U.S. 

  You may also want to rethink having all of your listings private ones. doing that makes you appear as a seller who wants to hide something when people look at your feedback page.

[wastingtime101]

Reading this again - the problem is you have immediate payment required set up, but it's not being enforced when buyers make purchased on any site other than .com, is that correct?

Are these offers? Offers bypass the immediate payment required setting @desertmodels_uae .

[desertmodels_uae]

Yes that is correct, international sales from sellers registered on regional eBay don't enforce the policy set on our listing published on eBay.com (which is regional US site as well as for International Sellers that resides in countries that doesn't have regional site)

[desertmodels_uae]

Two parts feedback: 

Part -1: Comments on Shipping Locations 

1. We don't use Worldwide, we pickup countries that our shipping provider serve/cover. 

2. We are international seller and as default eBay site for us is eBay.com

3. eBay.com is the site for sellers residing in US as well as international sellers residing in countries that don't have a regional site for it. 

4. The issue with eBay.com it set US mainland/territories as the domestic locations at the site level not based on the seller home country (selected in the account/store is created). In our case, our account is created and verified as UAE based account but our domestic is US

5. Our provider offer shipping to US mainland (as they are using flights to hubs in mainland US) and they don't have shipment redirection to some locations in US (like Alaska and Hawaii) nor use direct flights to hubs in these locations. 

Part-2: Cross Boarders/International Transactions (analysis from brainstorming with an e-commerce expert)

1. Regardless of the above, the issue has nothing to do with location we ship to, the issue is obviously integration between eBay different sites: buyers from a different eBay regional site won't have some policies enforced on the transactions. This maybe an issue related to applicable laws (for example: requiring entering payment funding card before submitting an offer or a bid is permissible in US but not in Germany or UK)

2. This integration issue is not technical but related to how eBay define a transaction: it assumes that when a seller offer shipping to a location outside his eBay site (example Seller domestic is US and is offering shipping to Germany) that the seller store is in Germany (our example) and hence he/she is abiding, for the purpose of this transaction, by laws (affecting what policies he/she enforce on his store) applicable to Germany regional eBay site. 

3. To ensure that policies that set at the store, and are permissible by laws in the store home/domestic country, to cross border/international transactions: eBay definition of transaction that buyer crossed the borders and now transacting outside his account country (i.e. accepting the import/export terms the seller is offering)

4. Shifting the definition as explained in point 3 means eBay must offer the buyer the option (i.e. become not mandatory to add it during the payment step in the checkout) to pay in advance taxes under their IOSS agency arrangement (EU Laws says it is optional for buying from international sources outside EU). Same will be applicable to any country where eBay is acting as an advance tax collection agency. 

5. Making collecting taxes in advance optional means eBay FVF will be affected since many buyers will opt to pay taxes at arrival not in advance. 

In summary: it was useless to ask the question because it directly relate to eBay revenue model which they won't change it to reduce unpaid invoices.

[wastingtime101]

Without digging into various sites and policies, what I can tell you with certainty @desertmodels_uae is the site where the purchase is made is the site whose policies apply.

If a buyer in Germany makes the purchase on .com then .com policies apply. If a buyer in Germany makes the purchase on .de then .de policies apply.

That may be what's happening here - different sites, different policies.

[desertmodels_uae]

Items are listed on eBay.com not on any regional site. 

When a buyer checks it out, he/she is doing so on eBay.com

When they check-out, the check-out is pushed/transferred to eBay regional site where the buyer is registered. 

This transfer is causing a new set of policies to be applied to the order the seller is not offering.