Buyer Error: Shipping vs Local Pickup

[liquidgold2010]

A few days ago, a buyer reached out about an item asking if the item would not arrive before Christmas Eve could he just do local pickup and meet me. I said sure. 
We met up and he paid then (through Ebay). I did not realize there was an issue until I got a notice from Ebay the next day reminding me to ship the item. I saw at that time that he had paid for shipping instead of selecting local pickup. I refunded the cost of shipping not thinking about that not resolving the shipping issue. Twice I reached out to Ebay - via the AI assitstant asking to speak with an agent. Both times it said that an agent would be calling in approx. 2 minutes. I never heard from anyone. 

I don't know what to do. I only saw the problem when I got a notice from Ebay the day after the exchange had taken place. 

Ebay thinks I have not shipped an item. When I reached out to the buyer to see if there was something he could do on his end, he said thee wasn't and that I should just call customer support.

I am going in circles. 

[klhmdg]

All you can do at this point is mark the item shipped.

You will not have any tracking so if the buyer files a Not Received case you will have to refund in full.

When you allow Local Pickup on an item and the buyer choses that option, the buyer is given a code that you put in the purchase at pick up.

Customer support cannot help you at this point.

Try marking the item shipped and you may not get a late shipping defect.

Fingers crossed the buyer doesnt file a Not Received case.

[ebooksdiva]

If the OP doesn’t ship within their handling time a defect will be issued for not getting tracking uploaded and validated. Marking an item as shipped won’t do anything to stop defects when there is no proof of shipping.  

[ryry-jj]

Use the printed label on an envelope and send him a thank you note.

Btw, since you didn't use  a local pick up code, did you at least have him sign anything acknowledging receipt of the item?