Shipping

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You can change the address on a shipping label, but can't change the zipcode?

Had a package returned for "No mail receptable". Buyer now wants it sent to their PO box the next town over. I go to 'get another label' and then 'change address' and it lets me change every field but the zip code, which means I can't change the addr...

International Shipping - Stuck in Glendale

Hope someone can provide some insight to the shipping hub in Glendale. The seller has sent the item and it’s been stuck w the Glendale hub since March 10th. Is there a severe backlog that maybe impacting other outbound international shipments or what...

Grossly overcharged for shipping labels

I was charged $113.29 each for two shipping labels for air pellet rifles. It would have cost roughly $20.00 each if I paid for shipping at the post office.

Resolved! USPS rates/discounts vary to same postal zone on same day!

I've noticed that you cannot "predict" the USPS Ground Advantage / Priority Mail rates that eBay will charge to ship an item. SOMETIMES, eBay will provide a discount over the normal (commercial) rates and other times, no discount, just the normal, pu...

Why shipments from CONUSA to Puerto Rico are sometimes rated as International by ebay shipping?

Shipments from CONUSA to Puerto Rico should be identify or rated as domestic by ebay's shipping software when using the USPS, but I have noted recently that because of the International shipping program now PR sometimes falls under the International ...

Filling an order.

I just got out of the hospital. Wont you know an email confirms a sale, and funds sent to my bank. It will take me 3 or 4 days to fill an order, and it will probably be a couple of days late. I called eBay but they don't have an antidote. I don't wan...

Will EIS send back a package that was already refunded?

Hi. I had sold an item and was shipping it internationally through Ebay's Global Shipping Program. The package got lost in the mail on the way to the hub in Illinois. I had opened a missing mail case with the USPS at the time; but they didn't find th...

Already received payout but “funds on hold” due to return?

Hello, This is my first time with a return. I received the payout ($1,100) a day after I made the sale. The buyer wanted to return the item but I refused since I don’t accept returns. They opened a case and eBay let them return the item. Im confused ...

Sent package through eBay it was picked up by my international package sender

Hey guys so I’m new to eBay but I sold something for about 315 euros I live in Italy and when I sold the package I purchased everything through eBay I selected the pick up form my home crono post and they came picked il my package and it was on its w...

Shipping fee as listed by eBay on my listing is incorrect

On my recent listing to sell eBay listed an incorrect amount for the shipping

Return for insufficient address

I've got one coming back for an address problem. The buyer confirms that the address (ebay label generated) is correct and is what they always use. I'm not sure what happened. They'd take a replacement, which I can do, but not sure I should possibly ...

USPS Is not scanning my packages!

I have packages that have been dropped off 4 days ago with no scans! I have my receipt with tracking numbers that I dropped off to postal center but have not been scanned at all! Whats going on?

Resolved! who pays for the original shipping when the item received does not match the description?

I paid a premium for shipping an item (though the item was reasonably priced), and then received the wrong item. 1) If I return the item to the seller, I believe he is responsible for shipping. Is he also responsible for the entire original cost, inc...

Resolved! This is new. INR

this is a first. OK so I didn't use tracking I use letter track pro for super inexpensive items. Buyer claims INR I wrote to him and said according to letter track pro it was delivered three days ago. then I gave him a description of what the envelop...

FEDEX lost my package - How the heck do I get my money back?

So package was going to California from Maryland. Dropped it off at a FedEx drop-off site on July 2. Picked up by FedEx July 3 late morning. Mid-afternoon it was marked as delivered. I didn't see until the buyer contacted me. When I checked, it was d...