Shipping

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Seller Protections are in place for sellers impacted by severe weather

As much of the country experiences extreme winter weather, with many areas impacted by snow and ice, we are closely monitoring conditions nationwide and assessing any potential impacts on shipping and delivery. Our primary concern is that you and you...

Package to buyer not received

I shipped a package USPS priority mail, got a delivery update says delivered to individual, the buyer states he didn't receive package. What are my options

Request for Approval to List Items with Overseas Item Location

Dear eBay Appeals Team, I am an eBay seller based in Pakistan. My business operates under a drop shipping model where orders are fulfilled directly by trusted suppliers from platforms such as Ali Express. These suppliers ship products to customers in...

Did I get hoodwinked about item location?

I recently ordered something I need as soon as possible, bearing in mind the Christmas postal congestion. There were many sellers so I looked at handling times and refined by 'US Only,' though I know better than to trust that 100%, so from there I lo...

Resolved! USP Ground Saver is being listed for shipping rates INCORRECTLY!

All of my listings are set at default using USP Ground Saver. Usually it is $6.37, now they are all showing as $22.37 for shipping! What is going on Ebay?

The USPS is pricing itself out of the package business

And delivering packages should be what keeps them viable, as letter mail continues to decline. Here's a comparison of prices for an 11 lb package that measures 39 x 25 x 7:

New Mearsk tracking

I order from E bay all the time this new Mearsk system for tracking is horrible it tells you approximates but not where and not who items are shipped with, I had to make several phone calls to find the correct carrier for the product I was to receive...

Shipping Label Size

Does anybody know why I am still getting huge shipping labels? I have double checked the format size to 4x6 prior to purchasing my label but yet again it generates a huge shipping label! I'm so frustrated, this has been an ongoing issue that I cannot...

Resolved! Shipping more than it should be

I ship USPS Ground Advantage and ship small items less than 16 oz. Buyers pay shipping. The cost eBay shows it will cost is about 1/2 of what it really is. I know eBay takes a % of that shipping paid. Are they marking it up to benefit them or ??? I d...

Pitney Bowes UK Internation Shipping Center

Has anyone had trouble with lost packages through the Unit 3 Dove Close, Fradley Park, Litchfield, Staffordshire WS13 8UR GB Great Britain. I have been waiting on a package close to a month and it has been sitting at the internal hub. I can't find an...

Shipment notices from order canceled 3 months ago

I started receiving shipment and tracking notices from eBay@ebay.com for an order that was canceled in October. Supposedly it is arriving today. I contacted the seller and they have no idea why I'm receiving this.

shipping small items from seller

helloi am selling alot of stamps. which can simply be shipped in a small padded envelope. I usually have buyer pay shipping but the price on shipping on this is wayyyy HIGHer than it should be. I really just want to put some stamps on it myself and s...

How do we file an insurance claim with Fedex?

How does one file a Fedex damage claim when they are asking for us to get this site's Fedex account number?I ask CS this site for this number and they don't know it. So how does one file a damage claim with Fedex if one used this site to print and pa...

Resolved! USPS Misdelivered My International Package to a Military Base (AE) — Buyer Opened INR Case.

Hi everyone, I’m an eBay seller based in Taiwan. USPS Misdelivered My International Package to a Military Base. Buyer Opened INR Case. I shipped a package to a buyer in ME. The address on the label is 100% correct — I’ve double-checked it multiple ti...

usps ground advantage

I'm looking at the ground advantage shipping prices,and I could use some input on how to charge a buyer the correct amount. I am not a very experienced seller,so bear with me. How do I put a shipping price in the initial listing before knowing the wi...

USPS - Several of my packages dropped off show no track updates just shows label created been 6 days

USPS - Several of my packages dropped off show no track updates just shows label created been 6 days is it just the holidays? Anyone see the same? Shipments left from Miami, FL.