Bought item (qty of 2) not as described, seller accepted return but "cannot offer return shipping"

[ulink2rle]

I bought item (qty of 2) not as described, seller accepted return but "cannot offer return shipping". Seller is from Japan and I am in US.

I tried to login resolution center and see if there is option to let eBay know that I need the return label but there is not any option.  So do I have to call eBay to get this resolved?  I do not want to pay the return shipping as I do not feel the seller will reimburse me as he also asked me to change the season why I initialize my return request to "change my mind" which this was not true:

- he listed as his part would work with my model

- he confirmed with him before I bought them

- I made a note about my model

- I received the items 

- He later changed the description that it would not work with my model

[loveyourimagination49 · Accepted solution]

eBay can’t provide a label. You need to find out how much it cost to ship it back and let the seller know. They can send the money to your PayPal account for the cost to ship it back. Do not change the reason as you would be on the hook for return shipping.
If the seller doesn’t send money for the label ask eBay to step in.

[ulink2rle]

Thanks. Seller just told me that return label would be my problem so I do not have choice but to call eBay. I wish there will be some option that I can do without calling as I did it once and took me over 1 hour to actually be able to talk to someone.

[loveyourimagination49]

If you have the option, you can use the have us call you button. I've heard they call back rather quickly. Not sure how the weekends are though.

[ulink2rle]

🙂 you are correct, having call me back works well.  eBay said they would ask for return label from seller.

[loveyourimagination49]

Wow that was quick. Glad it worked.

[myangelandmyprincess]

Except the seller can’t provide a return label so doesn’t seem like a productive call.  The seller has to provide the shipping costs through PayPal 

figure out what it costs to ship back with tracking tell the seller you need them to provide you with the return costs you configured.  

Also  I find eBay on Facebook is incredibly helpful. 

[loveyourimagination49]

It appears the seller is not willing to do anything.
What was the cost of the item, Op?

[myangelandmyprincess]

I’m sure the seller isn’t willing to do anything.  The message to the seller is just to cover the ops bases so the seller can’t try to say the buyer didn’t let them know return costs.  Just to make it abundantly clear the seller is the one not cooperating because the buyer by providing the return estimate has done their part 

[ulink2rle]

Thanks. After eBay contact him, he sent 1/3 of the actual cost that I got quoted from USPS. so I just emailed about the actual cost again. If he does not want to do it, I will need to talk to eBay again.  This will also last time I talked to him.  He wasted a lot of my time already.

[ulink2rle]

$230.00x2 = $460.00

[loveyourimagination49]

How nice of them to offer a 1/3.🙄
Hopefully this ends quickly for you.
Be sure to leave factual feedback.

[ulink2rle]

The seller just told me that would be the amount for the cheapest service that he found on USPS. However,  I do not want to risk $460.00 and USPS actually states:

"The maximum value cannot exceed $400. Items exceeding $400 must be mailed using Global Express Guaranteed service, Priority Mail Express International service, or Priority Mail International service."
https://pe.usps.com/text/imm/immc2_022.htm#ep2899642

Anyway, thanks for the help!

[myangelandmyprincess]

Supposedly if the seller offers to only pay for service that doesn’t fully protect you (including if it’s one that doesn’t have tracking) the seller is responsible if it’s lots or broken or never shows delivered.  Now I don’t know that I would trust that with that amount either though. 

[loveyourimagination49]

That’s for a seller provided return label, isn’t it?
If the buyer purchases a label without online tracking they lose protection.