Bought faulty item, Ebay did not let me return, Paypal did not decide in my favor

[georgephilipbirnbros]

Early June 2018 I purchased and paypalled a electronic music instrument.

Instrument arrived faulty.

I contacted seller, and asked for advise.

Seller insisted I open up the instrument and try some fixes.

So I did.

Fault still there.

I conracted seller for refund return.

Seller refused.

I tried open ebay return case but ebay system said I could not and linked me to paypal.

At paypal resolution center I filed for refund claim due to faulty item.

Seller responded that I should not have tried fix.

I was typing at paypal my reply that seller instructed me to try fix.

In the meantime I already received from paypal that they decided not in my favor.

At paypal I sent them a message with my reply to the seller and I files a complaint at paypal about their very fast decision making without my reply to the seller.

No response.

Now my question: Is there still anything I can do at ebay?

I am not in the US.

Thank you for help.

Best,

George

[craigkevin]

There is an hierarchy.  It goes Ebay.....Paypal.....bank.  If Paypal rules against you then

any claim to Ebay is autmoatically ruled against you.  This is what a Paypal CS rep told me last month.  Aside from that if you had made only the ebay claim you would have won.  You could have said martians came down and damaged my item as I was opening the package and ebay would rule in your favor.

[thatsallfolks]

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@craigkevin wrote:

There is an hierarchy.  It goes Ebay.....Paypal.....bank.  If Paypal rules against you then

any claim to Ebay is autmoatically ruled against you.  This is what a Paypal CS rep told me last month.  Aside from that if you had made only the ebay claim you would have won.  You could have said martians came down and damaged my item as I was opening the package and ebay would rule in your favor.

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OP lost the claim because they altered the item when they tried to fix it.

[georgephilipbirnbros]

Hello,

Thanks for replying, most appreciated.

The point is that ebay did not let me file the claim.

The system kept on redirecting me to paypal no matter where I clicked.

I had no other choice.

And, the seller insisted me to try fix it, then later blamed me for trying fix it.

Well, seems there are no options anymore.

Thanks for your thoughts!

[agent006140 · Accepted solution]

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@craigkevin wrote:

There is an hierarchy.  It goes Ebay.....Paypal.....bank.  If Paypal rules against you then

any claim to Ebay is autmoatically ruled against you.  This is what a Paypal CS rep told me last month.  Aside from that if you had made only the ebay claim you would have won.  You could have said martians came down and damaged my item as I was opening the package and ebay would rule in your favor.

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DONT LISTEN TO PAYPAL rep,as usual,they dont know what they are talking about.

Paypal allows folks to file dispute after losing on Ebay,if they win,they pay return shipping.

but in OP case,she has altered the condition of the item,so she lost.

so now she has to file a chargeback with her cc issuer.

[georgephilipbirnbros]

I want to delete this thread.

How can I do that?

Cheers

[agent006140]

try asking Ebay rep to do so.

[craigkevin]

Correct!  What I said was if Paypal rules then you cannot go back to Ebay.  It's like a ladder.  You can go up but not down.

[missjen831]

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@agent006140 wrote:

try asking Ebay rep to do so.

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Ebay reps can’t do anything on the boards @agent006140. The OP needs to notify the LITHIUM mods by clicking the 3 dots in the top right corner of his post and ask them to lock the thread.

[femmefan1946]

I'm puzzled by "eBay did not let me return".

Did they send a goon to your house to prevent you from taking the unwanted item to the Post Office?

International returns are expensive. To give you an idea, a Canada Post Tracked Packet weighing 2kilos (about four pounds) would cost $89.38 Cdn to ship overseas. 

When an item is Not As Described, the seller is supposed to send the buyer return postage.

But.

A seller in the USA cannot buy a shipping label from Canada Post or Royal Mail or PostesFrance.

Instead he has to Send Money through Paypal and hope that the buyer uses it as intended.

So, I gather the Seller did not send return postage.

And you were unwilling to pay out to return an unwanted item and understandably did not return it.

You lost the case for two reasons.

The changes you made are possibly the less important, considering that they were encouraged by the seller.

More important, neither buyer nor seller can have both the money and the item.

No return. No refund.

Personally, I would encourage you to go to the credit card I hope you back your PP account with, and ask about a chargeback.

In some cases, the card will ask for Proof of Shipping for a return of the unwanted item. Or not.

[pjcdn2005]

If the purchase was made on the Netherlands site, a claim would have to be opened on Paypal because that site doesn't have its own money back guarantee program.

I didn't realize though that PP had any sort of rule about an item being altered..I thought that was just an ebay rule.

[georgephilipbirnbros]

It is a bit weird system, only sites from certain countries, i.e. certain top level domain extensions on the web, offer their refund program, so all the others would have to deal directly with PP rather than ebay. Hence the site redirects to PP. It sucks because I did buy from a UK ebay site.

Well, I did fall into the seller's trap to try fix the unit. Nice trick to dig my own grave.  Should have refused to do so. But okay, it happened and I am at fault.

Other than that, PP was way too fast in deciding, within minutes after seller raised hell. I had not even the time to submit my reply on seller's response. I filed a complaint about that speedy gonzales attitude of PP but got no reaction on that one till now.

Anyway, I realize I have lost the whole yards and I have learned some new lessons the hard way, even after a decade of ebay experience.

Thank you all for your thoughts.

All my best

[stuff4divas]

Open a PP appeal case

[georgephilipbirnbros]

I will, now! Thank you, I didn't know about such option.

[georgephilipbirnbros]

Erhm, not to be rude, but I am not a "she" or "her" 😉