Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Same shipping address different name

Hi and thank you in advance for any advice. I had a buyer purchase something from me and asked me to change the name on the package to a different name NOT THE ADDRESS the address is the same. Any scam to this? They have sent SEVERAL messages as the ...

Is anyone else unable to print shipping labels?

I went to ship an item that sold today and no matter how I try to get the "print shipping label" screen i get thrown to a screen asking me to log into my ups account. The cutomer asked for and paid for priority mail and I can not ship that way anymor...

Proper procedure for damage claim if I want item back

Item was damaged during shipping by USPS(priority and value of item is under $100). The buyer want me to issue a return label, send it back, and get refunded. Obviously I want to file a damage claim, but what is the proper procedure? Do I instruct th...

Option for untracked shipping

I have just started listing items (coins) on e-bay. When it comes to the shipping section, I have chosen"USPS First Class Package 2 to 3 business days" ( the cheapest offered )and specified a fixed amount to charge for shipping. This has worked out f...

How to print a return label?

I bought a phone after being told the esn was clear but once I received it, the phone was still activated on the sellers account. I tried getting ahold of the seller to fix it and at first they seemed very apologetic and wanted to help get it sorted ...

No tracking for 4 days !!

Winit carrier ID15223930740415CNseller won't respond help

About refund my money back

Hello, I have a question about my purchases, the seller says it is sent out the goods, but has already been 3 months, and nothing has come, I have written to the seller, he says, to be patient. What can i do now ?

Usps first class mail to priority mail overcharges

Hi guys! Any help is appreciated. I am just beside myself with this whole matter because now I am really not making any money and rely on this income. I sell hydralyte which is 2.4 oz per package. I sell 5 at a time, totaling 13oz. I use first class ...

Will I get charged more than my initial quote for return shipping label?

How are prepaid return shipping labels through Ebay calculated? I shipped something in a padded flat rate evelope and it is being returned. The item was over 1lbs and not media mail. When I went to pay for the return label, it was under $5 and there ...

Partial Refund Offers - How Negotiable?

Seeking the wisdom of this group...I bought a Chromebook from a seller. It had a disclosed defect , reported as a broken hinge, but othwise functional. It came in, working, took it apart and the hinge issue turned out to be that the whole LCD assembl...

shipped to incorrect address

Sold an item on 7/2, printed out invoice and order details. I shipped to this address on 7/30. Contacted by buyer on 8/2, item went to wrong address. Called eBay support. The address I shipped to is not showing in the order details today but it was o...

Asked for refund - seller does not respond

Hi! I recently bought a product, but I got a better price and asked for a refund after paying it, but the seller never answered any of my messages. Is there a way to get a refund of what I paid?

Resolved! No button to get eBay to Step in

During my vacations in San Francisco I purchased a bike part and the seller sent me a wrong one. Now I can return the item for a refund but the return label is for returning the part from the purchase address (the hotel) and I'm already back to my co...

Resolved! Feedback on Your Experience with FedEx SmartPost

In the next few months I plan to start selling some heavier items . Some will fit in a USPS Flat Rate Medium box but most won't. As part of my research to start selling these items (mostly older tools and polished rocks my great grandparents were roc...

Item failed during buyer use, Am I responsible?

I sold a set of new bicycle wheels which the buyer agrees arrived in as described condition. The item failed in a bike race after at least 50 miles of use. The buyer is now asking for a refund. Opinions please