Shipping

Forum Posts

Sorted by:

Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Anyone having issues with International labels printing faint ?

Whenever I print a International First class package USPS label on ebay the label comes out faint. The UPC is bold and black but the customs info is barely legible. It's not my printer because I print all of my domestic labels on ebay with no issues ...

FedEx SmartPost Shipping

I bought an item on April 24th. According to the tracking, it seems to be "stalled" for several days at the hand off between FedEx and USPS. Is this normal or should i be concerned? Shipment information sent to U.S. Postal ServiceMay-01-2018, 07:29 P...

Returns

Ebay telling you how long you should have returns is horse hockey. 30 day returns is to long for the items I sell. They are collectible items and fragile. Most people abuse item not as descriped any way. I'll be paying for all returns that come up af...

Resolved! Bought counterfit item, returned it then realized I shouldn't have?

So I bought a video card, an old one, a 9800 Pro to be excat, its a counterfit, talked to the seller and it's being returned, its been out for delivery for 2 days. I then realized ebay's policies say not to return a counterfit item, also the seller h...

Resolved! Item from china I didn't get

So I ordered a gift shipped to my dad from china. It was mailed to a different address to another state. eBay and PayPal said they can't help me. What's the deal? I've emailed the seller 4 times with no response.

Buyer wants to return a rare item

We recently sold a vintage train set still in the packaging and never opened. The buyer paid to have it shipped priority. After receiving the item the buyer messages saying the item does not work. A big selling piece of the this item was that it was ...

Is this buyers remorse?

I sold a used, working IBM keyboard from 1988. It was tested and fully functional. The buyer claims that one of the keys isn't as "springy" as the rest of the keys. I asked, does it work, but just not as springy? He said yes. What's your opinion? Buy...

FEDEX Damage Claim Process and Questions

I recently sold a pristine, high end audio system consisting of 4 components. I shipped it from FEDEX/Kinkos location and they boxed, packaged, and shipped it using my account number. Each item was packaged very well and insured for its proper curren...

Resolved! Buyer made a Return Request claiming the wrong item was sent when the right item was sent.

A buyer who bought an 1:43 scale model of a race car from me over a month ago requested a return a few days ago because the wrong item was sent. However, the right item was in fact sent. An image of the item was provided, but there was a typo, a sing...

USPS will not accept my International Package

Hi all,This is my first time using USPS to ship internationally through eBay. I followed the normal prompts and selected the Padded Flat Rate envelope option. When I printed the label I noticed it does not say Flat Rate nor Priority anywhere on the l...

Why GSP program not open for China sellers?

As a new seller, I have my item bought by a US guy. As I am enrolled in GSP, I tried to leverage this program to help me ship and track. However, I found that I am totally blocked. None of the menu items under shipping is available to me. I wonder ho...

Store showing free shipping on items that have shipping charges

My husband ask me why I was giving free shipping on items and I assured him I wasn't but he showed me that my store shows free shipping. Then I had a buyer ask me why my store gallery shows free shipping but the listing shows the shipping costs. I di...

What is the best way to ship one or 2 DVD's?

Hi, new to the DVD sales end of eBay, and just wondering what the best way to ship a single or two DVD purchase? Does a bubble wrap 11.5 X 9.5 envelope work, or should I use a box? Thanks so much!

I paid and got nothing

Hi friends I have a problem, maybe someone could help! I ordered medical instruments from UK for 170 eur on ~15 th of February and paid. The seller shipped them to Latvia. After waiting and not receiving my order I started to ask the seller. ( on ~1s...

Shipping Insurance Claim

So I'm tring to file an shipping insurance claim for an item that was damaged that I had to refund. According to the help page there should be a Create Claim option in the dropdown menu on the shipping label page, but it's not there. I've filed a cla...