Here's an example. Screenshot of email notice and logged in view. $1.29 isn't worth the time to contest this. Domestic shipment to a business. Paid $7.84, adjustment $1.29 = $9.13.
@flexmotoring wrote:
Click on the big view adjustment button @flexmotoring and on the next screen, look off to the right and expand the section that shows adjustment breakdown. Post a screenshot of that. Size/weight is probably not the issue.
@flexmotoring wrote:The question is, why not show correct dimensional weight
eBay's shipping calculator does factor in dimensional weight upfront. But there are things it should, but does not account for, such as irregular packages (tubes, etc).
UPS is notorious for slapping on cost adjustments and you're correct, they bank on "not worth the time to appeal".
To answer something from your first post: eBay CS will submit an appeal with UPS on your behalf, unlike Amazon that shut sellers down in that area. But before you contact CS to appeal, make sure you know what the cost adjustment is for.
When your weight/dim matches the UPS quoted wt/dim (lbs vs oz does not make a difference), then size and weight are generally not the reasons for the cost adjustments.
I've seen a bunch of sellers get hit with cost adjustments recently for too much tape. FedEx loves using that one.
There's no FedEx close by here and they just toss boxes in middle of the driveway for personal deliveries that get soaked in rain, so I would avoid FedEx puts a bad taste in my mouth. So, it makes sense they would charge a fee for too much tape lol.
I would have posted screenshot of the rest before, but there's nothing there to add any information. see below screenshots. Left in the dark for what the charges are really for since the weight and dimensions were all entered correctly. Boxes are fine, tape is standard, everything entered was correct on both these examples that just came in. The dimensional one seems like just an API wrong rate issue. $19.75 would be the next amount up to next zone out. The ship from address and delivery address were correct so I'm not sure what the issue was. Tracking didn't indicate any issues. I'm just glad there's no $11.75 additional fee on top of the adjustment that we see get tacked on the river when they do a cost adjustment. You'll get like a $3.53 adjustment and $11.75 charge on top of that. Some products, that would make us lose money on that sale. Our profit would be around $12 and now we're at a loss. And most of the time it's the same weight and same dimensions entered as on the audited weight and dimensions with no other description of the additional charges. Part of me feels like it has something to do with the oz vs lbs thing. Although the oz is the same as entered lbs, it somehow alerts a false cost adjustment. All I know is over the last 6 years I've paid attention; UPS has taken several thousand from us on these on the river. If you assume it happens to a good portion of shippers, this will stack into a big figure. A figure that maybe should be investigated by a higher power, but again, most companies just chalk it up to doing business with UPS/FedEx and move on. Because if you spend an hour on something to "maybe" get back a few dollars, you've lost no matter what. I spent way too many hours going back and forth between UPS and the river on it in 2022 and got zero results. I saved all the information and gave it to the state attorney general's office where I basically stopped and moved forward.
