Shipping

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What do I do here? I received a item that broken and was the one who filed the claim

Context: I bought a $500 item and when I received the item it was destroyed, so I contacted the seller to inform them and ask how I could help, he had me file the claim, so I did just that, but it's been almost a month now and my case is still being...

Be Aware of Cost Adjustments on Labels

If you are using eBay shipping labels for UPS or FedEx, keep in mind you are using eBay's account number with each carrier. We only do UPS, so I'll base this information on that. Now that eBay is setup like the river on UPS adjustments, what you're g...

TRACKING NOT UPDATED

Item was already delivered 7 days ago. but still not updated on eBay. Why is that?

Buyer returned item in altered (used) condition, wants a full refund, opened chargeback

I sold a brand new "deadstock" vintage item of clothing & about 10 days ago the buyer returned it for the reason "doesn't fit". When I received the item I could smell perfume through the packaging. I don't know for sure if she wore the item, but it w...

Can you just use a store category when setting up international shipping?

Hi, I am interested in getting my feet wet with international shipping. I'm trying to figure out if I can specifically choose one store category that has about 300 books to begin with. It really needs to be a store category because the Ebay book cate...

returning overpaid shipping question

Hi everyone, Im pretty new this whole ebay selling thing and this forum has been a lifesaver in the past so I here I go again. Shipping is still pretty overwhelming to me. I've been offering free shipping because it just seems easier. However I feel ...

My item has been stuck at ISC New York for 3 months.

My item has been stuck at ISC New York for 3 months and it still hasn't arrived at my house. I would like to ask if there is anyone whose items were stuck at ISC longer than me and if they finally received them and for how long? Now I have the seller...

Can't ship media mail because Fedex is now priority even tho buyer selected media mail?

Why can I not ship media mail. My buyer selected media mail but only Fedx shows up. What happened?

Item shipped on time, tracked and delivered-but buyer didn't get it

Hi,A buyer ordered an item I shipped the next day, and it tracked to NYC and was marked as delivered. However, he never received it and thinks it may have been taken. Do I open the request, or does the buyer? How do I, the seller, get refunded?Amy

Shipping

Hello,I had a very unusual experience today and am wondering if any of you have had a similar experience. I was notified by eBay that I had made the sale for one of my items. To my great surprise, the buyer lives in my town, less than five miles away...

UPS Sent to wrong address

Here’s a new one to me , first since eBay didn’t flag an oversize package I got hit with a $1300 additional shipping charge from UPS. Then UPS delivered to wrong address , somehow my buyer was able to find that out from UPS, then it showed up at my h...

Resolved! Buyer wants to change address?

Hi- Buyer just bought my camera ($975). He messaged a request for me to ship it to new and unofficial address. It appears eBay filtered out the new address because it is not visible to me in the message. It also appears that ‘Cancel via Problem with ...

turn off free delivery for my buys I DO NOT SELL ON EBAY

TURN OFF THE CHARGES ON MY EBAY ACCOUJNT FOR FREE DELIVERY WILL N OT PAY MONTHLY IT WAS AN ERROR TO SIGN UP

Tracking not updating properly

All I'm getting are blank pages whenever I enter a tracking number on USPS website. This has been going on for a few days apparently. I refunded a buyer because they said their item never arrived. It showed in transit on eBay for 4 weeks (Internation...

Resolved! tracking not updating

Hi Everyone, looks like the tracking is not updating on one of my recent sales. Used eBay's label. When we check the tracking on the U.S.P.S. site all is A-Ok. On my seller hub orders page we are stuck on "printed label". Took to post myself - Got my...