Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Void Shipping Label - Window Extended from 5 to 28 days

Thank you, eBay! Finally, you are giving sellers 28 days to void shipping labels, same as we get with other shipping label providers and direct from carriers. Goodbye piddly 5 day window - you will not be missed. Updated info is on the policy page:ht...

Resolved! Media Mail Option

I keep getting buyers picking and paying for media mail on items that will not ship media mail. I've been biting the bullet and paying for Ground Advantage which means I lose the difference between Media vs Ground. How can I eliminate the option of c...

Resolved! Sold 3 trading cards from same listing for $13 each. eBay Standard Envelope question

I had 3 of the same trading card available in the same listing and a buyer just bought all 3. The cards were sold for $13 each and I noticed when I go to print the label the eBay Standard Envelope option is available which is the shipping option I ha...

Shipping 2 items together

Buyer bought two items, paid separately . 1 was under $20 for trading/sports cards (standard card shipping) shipping and the other one was over for regular ground shipping I’d like to ship them by tracked mail together (ups ground advantage). How do ...

shipping area problem

was win bid item and want to make payment but noticed problem that the seller will not ship to your location. How is supposed to mean by that, why don’t the sys detect when i place bid. please advice.

Lost in North Carolina?

I don't want to contact buyer in case item is delivered.But not sure what happens and for how long. Delivery was to be September 28th.Address is a 'church' near a river...strange it is a church...but near the east...not the west of North Carolina.

Filing insurance claim for item damaged by UPS

I paid for extra insurance for a statue that was sold through Ebay. Every time I put the Tracking # in to file a claim on the UPS website I get an error message that I can't file a claim & to contact the 3rd party, which would be Ebay. I bought the s...

Why Can't we file a UPS claim?

Im logged in with the correct email, same as my Ebay email.I follow all the instructions included here: HEREand we keep getting this error message!!! We cannot submit your claim at this time.1ZAC98210332873987Please make sure your information is accu...

Some recent things I've bought are shipped to the wrong address in the same ZIP code

Last week I had an item that said it was delivered in my mailbox but I didn't receive it and I know it wasn't stolen. The tracking is according to the tracking provided at Ebay. The item DID NOT appear at my USPS Informed Delivery page which shows it...

Resolved! Hurricane Helene

I am in Tampa and all post offices in Tampa Bay area appear to be closed. I offer next day shipping and have several packages I cannot ship today. Hopefully Ebay will grant sellers in this area a grace period and not "ding" us on seller ratings for l...

Calculating Shipping on Your Products

When I calculate shipping I see its higher the further the customer is. The shipping doesn't auto recalculate so I set all my products shipping as if they're going to Cali so that the shipping is always covered. If i set the shipping as if its going ...

Resolved! 3% Top Rated Seller USPS shipping savings only working sometimes?

USPS padded flat rate envelopes I typically get 15% off, so $8.95Over the past few weeks I've had several that were 12% off, so $9.30 There is no rhyme or reason to it, it's happening to orders with or without free shipping, orders within my own stat...

Resolved! How do you print a packing slip, if you don't purchase a shipping label?

How do you print a packing slip, if you don't purchase a shipping label? I just want to print a packing slip and put it in the box. I printed my own address label and will take the box to USPS to mail it. I don't see a link to just print the packing ...

Item returned because buyers mailbox was full...

Mu buyers mailbox was full, so USPS is returning her order. She still wants it and has asked to re-pay for shipping. I no longer have Paypal to send her an invoice. How do I proceed? Is it easier to just refund and start over?

Postage to Uganda is sooo high

Am trying to buy things from ebaybut the postage is too highby now i would have already bought like 10 itemsbut you find sometimes the postage is more than the cost of the product