eBay

nathans_deals · ‎03-14-2021

I sent a Samsung galaxy s21 to a buyer via USPS priority mail and it was confirmed delivered by USPS. The buyer then claimed that the package was empty and said he filed a police report. I asked him for the police report and for more details on what happened but he never replied. Ebay then stepped in and decided in the buyer's favor and issued him a full refund and charged my cc. Apparently, the buyer provided a police report and they closed the case without allowing me to defend myself. I am a legitimate seller and never had an issue like this before. I packed the phone myself and sealed it off. This is absurd! I didn't have a chance to defend myself and ebay comes in and charges me ($700). I did some research and found out the buyers address in a company in Delaware where they forward packages. As well as the buyers profile is based in Russian federation. I provided this information to ebay before they made their decision but the said its not enough proof that this package is being forwarded. This is utterly ridiculous. I gave ebay clear proof that the buyer is clearly forwarding his packages to wherever he lives and he is abusing buyers protection to receive his money back on his orders. I am able to appeal the decision but I don't have additional information to provide.

Any advice on how I should proceed?? I appreciate your help!!

donsdetour · ‎03-14-2021

Hey the could be an employee or owner of the freight forward is what eBay says.

You need to file a police report your self.

Not much else you can do.

You do not know if the item got there or not. It could have been ripped off in the customs, the shippers employees, the freight forward employees, ect...

You have no proof were the item went missing or if the purchaser is telling the truth or not....

nathans_deals · ‎03-14-2021

The buyer is lying. And either way package forwarding is against ebays policy so that automatically closes the case and the buyer forfeits his protection.

kensgiftshop · ‎03-14-2021

@nathans_deals wrote:
The buyer is lying. And either way package forwarding is against ebays policy so that automatically closes the case and the buyer forfeits his protection.

Not any more and they'll tell you that.

Just because the address is a freight forwarder, you can't prove the item is being reshipped to another country.

Have a great day.

nathans_deals · ‎03-14-2021

Thank you for your reply however, even if I can't prove he is forwarding the package, he has a baseless claim. Anyone can claim it was stolen and receive a full refund? A police report doesn't prove anything. I wasn't even able to attain the police report. Even if it was stolen which I highly doubt it, why am I liable for a thieft. I fulfilled my obligation by shipping and delivering the item.

48hrs-clothing · ‎03-14-2021

Please appeal the case on eBay and telephone them with following information.

1: Date of dispatch.

2: Date of delivery

3: Date claim filed.

You believe that buyer is in Russia and his forwarder is in Delaware. This means a reasonable delay in your item being delivered in Delaware and item reaching Russia. Freight forwarder has to open, repackage and prepare customs documents before sending the item on to Russia.

Please file a police report and then make a claim with USPS.

eBay had no option but to close the case in buyers favour as buyer had submitted a police report.

You should ask eBay whether this report was filed in USA or some other country, If USA then where and check details against address that you sent the item to. It is always possible that forwarder has stolen your item and has advised their buyer that they received an empty package and it was freight forwarder who made the police report.

I am sorry that you have this mess to sort out.

stephenmorgan · ‎03-14-2021

@nathans_deals wrote:
I did some research and found out the buyers address in a company in Delaware where they forward packages.

There have been many reports of these type activities going on with a re-shipper in Delaware. Do a search on this site and you will find similar stories. Do a internet search with the address you sent phone to and you may find others who have been ripped off.

Not only do you get ripped off but eBay will likely put a Defect on your account.

Since the item is claimed to not be in the package when received, can you do a Insurance Claim with your shipper?

In the future do a Google Earth view of the address. If it is a warehouse at least you can make an informed decision if you want to send it or not.

stephenmorgan · ‎03-14-2021

@kensgiftshop wrote:
@nathans_deals wrote:
The buyer is lying. And either way package forwarding is against ebays policy so that automatically closes the case and the buyer forfeits his protection.
Not any more and they'll tell you that.
Just because the address is a freight forwarder, you can't prove the item is being reshipped to another country.

I usually look at a persons User ID to see where they are from. If I see they are in another country but the item is going to a US address I ask a question. Is this item going to a re-shipper and then to your country or are you in the US? They have always answered going to a re-shipper and then to their country. I am just curious where the items are going, nothing more.

Since I do ask and I am told, yes it is going to a re-shipper, would I have any protection if item is missing from package after arriving at destination?

no_zero369 · ‎03-14-2021

@stephenmorgan wrote:
@kensgiftshop wrote:
@nathans_deals wrote:
The buyer is lying. And either way package forwarding is against ebays policy so that automatically closes the case and the buyer forfeits his protection.
Not any more and they'll tell you that.
Just because the address is a freight forwarder, you can't prove the item is being reshipped to another country.
I usually look at a persons User ID to see where they are from. If I see they are in another country but the item is going to a US address I ask a question. Is this item going to a re-shipper and then to your country or are you in the US? They have always answered going to a re-shipper and then to their country. I am just curious where the items are going, nothing more.

Since I do ask and I am told, yes it is going to a re-shipper, would I have any protection if item is missing from package after arriving at destination?

Ding, DING, DING!!! ^^^^THIS!!!^^^ excellent advice from @stephenmorgan !

This is the way to collect the 'proof' upfront as to whether an item will be reshipped. That email correspondence should be enough proof for eBay to deny a buyers MBG claim.` Might be a way to retroactively "collect" this kind of proof with a slick note to the buyer, but I have not idea how to do that. Others?

In this situation, @nathans_deals you need to look at the charges that went along with the sale. IF this was a foreigner having something forwarded, they they used a foreign CC and you will have a foreign transaction fee associated with the sale. Use that foreign charge, the FF address and any other info you have as to the buyer's location and APPEAL the case.

Otherwise one will have to use the "when fraud happens" steps to see if you can get eBay to refund you.

stephenmorgan · ‎03-14-2021

That is a excellent point about the foreign transaction fee. That should be enough evidence that the item is intended to leave the US. The foreign transaction fee is going to be part of your eBay Fees, so you can look it up yourself and present it as part of your claim.

ise710 · ‎03-15-2021

@nathans_deals wrote:
I wasn't even able to attain the police report.

However, if you wish to step up to attain a higher level of nausea while stooping to a much lower esteem of eBay, you can achieve both goals here. The buyers reshipping through Delaware are writing their own police reports. It is stunning that eBay accepted a police report so obviously fake.

nathans_deals · ‎03-15-2021

Thank you for your help. I can't locate the foreign transaction fee associated with the order. I looked under my payment but the order seems to be deleted from the system. Any idea on how to obtain it?

nathans_deals · ‎03-15-2021

I called ebay and they were very little help to me. They refused to provide me with the police report and had no information on the transaction. They put me in a position that I cant defend my case forcing me to forfeit the money. I don't see how this Is fair. I cannot obtain solid info from the case.

stephenmorgan · ‎03-15-2021

It is on you Transaction Detail Page

It does not sound correct that your Order would be deleted from the system. It has to be there, how can you prove there was a refund without the order still being there?

See if this helps.