Automatic ebay return

[gingersnaps24]

I sold a massager on March 23, the buyer wants to return it, I had an automatic return on the listing but the buyer is saying that it does not work and is defective, later in details she says that it works but it makes her hand tremble to much.  Can I fight this return once it is returned?  will I be charged for the return shipping because she said it is defected and not working? but she is contradicting herself also when she says it vibrates.  my return policy states buyer pays for return shipping and I have a restocking fee, will I be able to charge my restocking fee.  Below is a copy of what she stated for her return. 

Apr 20

Return started

Reason

Doesn't work or defective

Details

Thid item vibrates the user hand tremendously when being used hence causes numbness to the hands only minutes after it. This is a defect..

Mar 27

Delivered

Mar 23

Item purchased

[oldwestgold]

eBay will always side with the buyer. No use fighting it. I always block the buyer after one of these. I believe eBay will not allow a restocking fee, but you can always try and will be your call. I understand your frustrations on this type of return. Good luck!

[basketsbythebeach]

Just had this happen to me; buyer purchased a new factory sealed BEATS STUDIO 2 and she emails me and tells me the headphones won't sync to her devices. Now I have to accept these back and so, I checked THE RETURN REQUEST site and after viewing all choices. I clicked contact buyer and the RETURN LABEL popped up and it shows I ACCEPTED THE RETURN!!!!
If you read the return where buyer reports defective item, Ebay doesn't require buyer to show defective. It reads that there is automatic buyer WINS
It's much easier to push problem back on seller.

[kensgiftshop]

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@gingersnaps24 wrote:

will I be able to charge my restocking fee.  

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Ebay did away with the restocking fee a couple years ago, so no, you can't charge them.

[scepterscout]

Easier to find this thru google, then you can get more specifics by looking up the following sentence

Condition of returned items policy

If a buyer returns an item it should be returned in the same condition in which it was received and it should include all items that were in the original package.

If the returned item is used damaged or missing any parts or is damaged during return shipping because it was not packaged correctly some sellers might provide a partial refund to account for the loss in the items value.

Read Full Policy below for more details and specific requirements by listing category.

Frequently Asked QuestionsI bought an item of clothing and removed the tags, then decided it was too small. Can I still return it and receive a full refund

You can return the item if the seller accepts returns, but as it's no longer in the exact same condition as when you received it, some sellers might provide a partial refund to account for the loss in the item's value.

I sent an item back to the seller, but it got damaged at some point in the shipping process. Can I still get a full refund

If the item was damaged due to it being insufficiently packed and protected for shipping, some sellers might provide a partial refund to account for the loss in the item's value.

I returned an item immediately after receiving it and I didn't alter it in any way. The seller is claiming that it's not in the same condition as when it was sent to me. What should I do

You can ask us to step in and help. 

A buyer returned an item damaged, what should I do

If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. 

[wastingtime101]

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@gingersnaps24 wrote:

I sold a massager on March 23, the buyer wants to return it, I had an automatic return on the listing but the buyer is saying that it does not work and is defective, later in details she says that it works but it makes her hand tremble to much.  Can I fight this return once it is returned?  will I be charged for the return shipping because she said it is defected and not working? but she is contradicting herself also when she says it vibrates.  my return policy states buyer pays for return shipping and I have a restocking fee, will I be able to charge my restocking fee. 

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Your return policy goes against eBay's policies so you should remove that information from your listings.

Is the massager supposed to be that powerful? If it is and the buyer's misusing the returns system by filing a not as described claim because she just doesn't like it then you can report the buyer. Wait until you get the item back and test it - if all is good then report the buyer for filing a remorse return as a not as described return.

You're a top rated seller so filing the report through the return request will automatically submit the transaction for TRS protections. If eBay determines that the buyer was abusive they'll credit you $6 towards return shipping on one of your upcoming invoices. If eBay doesn't find the buyer abusive then they won't issue a credit.

You can withhold part of the refund if the item comes back in a different condition (if it comes back damaged or missing the box, etc). If the item comes back in the same condition then you have to refund in full. Here are eBay's guidelines for issuing a partial refund.