Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

global ship damage how to handle

shipped vase well packed via global ship. returns page says come back april 5 if you think arrived at global shippingundamaged (I do).WENT BACK TO PAGE, NO LINK TO HANDLE, NO PHONE HELP, IT GOT THERE IN ONE PIECE FOR SURE.How do I fix this, this is a...

Resolved! USPS Package Pickup

I have scheduled my first USPS package pickup for tomorrow. So far, I only have 1 package to pick up. My question is, do I need to do a separate request for each package to be picked up? Thank You

XTRA Shipping fees on Monthly Invoice????????

Charged 31 dollars in fees on my monthly invoice for just 2 items shipped internationally, & no explanation on the invoice other than its a fee. **NOTE I looked at the last 7 months worth of invoices, & March (newest invoice) is the only one with thi...

Both free and paid shipping on the same listing?

Is there a way to offer free economy shipping (Media Mail) and paid expedited shipping on the same listing?

USPS Tracking Issue

I sold a book on April 1st, purchased a shipping label and sent it out promptly the next day. Tracking still hasn't been updated since then and it only says "Tracking number provided." Is this a glitch, or should I assume it got lost?

Resolved! Buyer claims package wasn't delivered, tracking information says otherwise.

I have a filed a missing package claim with USPS on behalf of the buyer and shared the tracking information with the buyer. The delivery information says it was "DELIVERED FRONT DOOR/PORCH" despite the buyer's apartment building having a community ma...

Coronavirus Pandemic Making US Sellers Even More Vulnerable to Buyer Abuse

I've always known that eBay sellers are at an extreme disadvantage compared to buyers using eBay. However, my recent experience processing an INAD return (for a partially damaged item) for a UK buyer (whose intent from the start, I was weeks ago conv...

Resolved! How to Get back to the "Classic Label" or "Classic Shipping" page

Here is how to get back to the Classic View that has been taken away from Sellers. If you cannot find the back to classic link, I have a workaround that works for me. When you have clicked on an item that needs shipping, you should see the new shippi...

Tracking shows delivered - buyer says they didn't receive...how to respond?

Tracking shows package was delivered so I initially suggested that the buyer check with their local mail carrier and/or post office. Their response after that suggestion was that they had "reached out" and "they" said they dropped it in their mailbox...

Replacement shipped but case doesn't update.

A buyer requested a replacement for a CD that arrived with a cracked case. I shipped it today, but the case does not update to show this, even though I printed the shipping label through the case. So I tried to manually update the case to shipped, bu...

Resolved! Shipping Labels Created... from what funds?

Hey guys. Usually when I create a shipping label, I'll get a receipt notification in my email and Facebook messenger from PayPal that such and such was spent on eBay to create a label, etc. Yesterday I created two FedEx labels, labels look fine, but ...

About delivery

Hello, I have a question. Now we have Corona everywhere and quarantine. Post offices are closed. I want to buy one item, which I found in ebay, the question is will I get it, if I will order it, because post offices are closed, so when it will arrive...

Is Anyone else seeing severely stalled inbound-to-USA International items? (Just curious:))

My husband won auctions on some stop-smoking gum recently. He loves the "foreign" taste. Anyway, we are waiting on 3 different parcels that left their countries in late March. Usually, stalls would be after the items went "inbound - in to US Customs....

New Shipping page does not recognize 15.9 oz as first class!

Tried to print out a label this morning through ebay. Unfortunately the go back to classic button is gone and I have to use the new shipping page. I put in the weight as being 16 oz because it is 15.3 and you cannot put 15.3 on the new page. On the o...

Months after waiting, I ask for a refund. Seller refuses.

I bought something in December-- it was a pre-order. It was was supposed to arrive by January 20th, but it was delayed once by the manufacturer to the end of February, I was okay with this... But when that time passed and the seller still didn't ship...