Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

never receive the item or the refund

after 65 days i still didnt receive my item, the problem started when a week ago i asked for a full refund and the seller stop answering me, apparently my purchase wasnt cover from ebay money back, what should i do?

И-бэй отказывается возвращать деньги по гарантии за не полученный товар.

Я оплатил два заказа у двух продавцов из Китая, но они отказываются высылать товар, объясняя это тем, что у них его нет, и предлагают подождать пол-года, что меня естественно не устраивает. Я хочу вернуть свои деньги по гарантии и-бэй, но кнопка откр...

Seller does not accept my return

The seller promised me a new iPhone but it turned out to be a repaired one. When I tried to return it the return label would not print. when contacted, the seller informed me I missed the eBay deadline of 10 days. I was within their promised 30 day r...

Combined shipping

Does anybody know how Buyers and Sellers can send invoices and invoice requests for combined shipping discount?

Resolved! Phone number on Fedex labels

My telephone number is printing on any Fedex label that I create thru Ebay. Does anyone know how to prevent this? I've been blacking it out but would like to stop it from happening at all.

Shipping labels

Overnight when I create shipping labels now defaulted to printing the label and instructions. I use half page labels and this now ruins the second label. How can I turn the instructions off from printing?

Resolved! "No tracking information to show. Please check back later."

I returned an item that was not as described. Seller provided return shipping label and it was delivered to Seller two days ago according to USPS tracking service. However, the dispute Return Detail web page for my account shows "No tracking informat...

Resolved! Sold an item but Global Shipping won't ship to Russia....

A buyer from Russia purchased an item from me. I always use eBay's GSP and have it marked on my listings. Buyer kept writing me to ask how much shipping was and I kept directing him to the listing. Eventually I figured out that the GSP program exclud...

Buyer

Hello, I have a buyer who's asking for a return for the reason "damaged." He admitted that the item itself isn't damaged, but he said the box I shipped in was damaged and he wants a refund because that's "unprofessional shipping." I don't mind the re...

Buyer return an item : seller requires to return by register airmail with no tracking info.

I am from Hong Kong, I now return an item but seller do not want me to send by courier which cost HKD 420 and could show tracking on internet. Seller only want me to send by registered airmail which cost HKD 25.5 but could not show tracking info. So ...

Late shipment rate affected because ebay doesn't account for holidays

Have a couple of sales that were on holiday weekends. Normally I catch this, but they were holidays I have to work and I don't realize that it was a holiday. I generate shipping labels and after the fact, realize that on the ship date, the post offic...

Long shipping time

Since it took 8 days for USPS to get an item to me it was 4 days late. When leaving feedback it asked if the item arrived on time so I have to click no even this is not the sellers fault. This has happened to me several times. I think the feedback ne...

Resolved! Global shipping program with item not as described!

Hi everyone, I'm looking for your kind advise here.. Three weeks back, I bought a shoe from the US that was shipped to Qatar throught GSP, I paid 69 USD for the shoe & 32 USD for the GSP shipping. Unfortunatelly, the item I received wasn't the same c...

Buyer to return an item, but no response from seller , so I try to "ASK Ebay to step in to help"

Is the button " Ask ebay to step in to help" automatically displayed after 3 days past only?Now I could not see it on the return web page.ThanksStanley