Shipping
Get the answers to all your shipping questions with advice from long-time sellers.
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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Tracking info update

Update as of 7/2/25:"We have identified a segment of orders with inaccurate tracking events and are working to update these events with accurate details. For Item Not Received cases where we have been asked to step in and help, we’ll place the case o...

User avatar by Community Team Community Team
  • 3438 Views
  • 0 replies
  • 33 helpful

That is why I LOVE USPS

Shipped on the 13th. Delivered today, on the 15th. And it was a First Class envelope! That is why I am staying with USPS, after 22 years and with only one package rerouted to the wrong state. I am not sure FEDEX or UPS can do the same (deliver a chea...

How long does a buyer get to return item after escalated SNAD?

A not as described case was escalated by the buyer, eBay obviously decided in buyers favour, but asked them to return the item. How long does the buyer have to return the item by? I can't find any up to date definite information about the timeframe. ...

User avatar by Explorer
  • 314 Views
  • 6 replies
  • 0 helpful

Using bubble mailers used to go by weight only.

I thought for sure you could use bubble mailers by weight, now the shipping module askes for weight and dimensions... If this is true how do you measure a bubble mailers dimensions, by the bump?

Unscanned 1st class sale

I dropped off 3 ebay sales at the post office on Monday, did not wait in line for them to be scanned. I think one of the parcels had a wrinkled shipping label, so scanning may not be doable. Is that going to slow it down, as the other 2 parcels have ...

Shipping Cost Robbery

Today I was forced by eBay to print 2 shipping labels at a total of $2.76 more than they should've been. The shipping calculator showed the costs as $1.45 & $1.15 for each when I setup the listings which is what the Buyers paid. I was charged $2.68 f...

Case closed - not covered by money back guarantee ????

Hi community,I really need some advice as I have zero clue what to do.This is the sequence of events..Auction ended 26 DecemberItem received 30 December to my address in the USA. Meanwhile I had to travel urgently overseas, so I had a family member p...

User avatar by Adventurer
  • 733 Views
  • 5 replies
  • 0 helpful

Return request through Paypal

I had a buyer open a return case through PayPal for a purchase that was made two months prior. The reason for return was that the item did not fit. My listing stated that I do not accept returns although I will if the buyer can substantiate an error ...

User avatar by Adventurer
  • 147 Views
  • 1 replies
  • 1 helpful

Resolved! Shipping to French Polynesia

Does ebay global shipping include French Polynesia? I looked but want to make sure before I respond to my buyer. TIA

User avatar by Adventurer
  • 707 Views
  • 2 replies
  • 0 helpful

Returned, not working properly

Hello everyone. I'm having a tough go at it as a new eBay seller. Firstly, I had no idea the amount of scamming people do on eBay or any other selling platform for that matter nor was I prepared for it. My latest return A 1984 Suzuki Mini Chord instr...

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Shipping glass screen protectors

We want to start selling glass screen protectors for only $1, does anyone know how we can ship them with stamps without them being damaged? We do this for film screen protectors (non-glass) and it works fine. thank you so much, go.click.buyCheck out ...

seller overcharging for shipping

Just wondering if anyone is experiencing the same thing I am. The last two things I bought each seller charged me priority shipping but one sent first class and one sent media mail. One of them, at my request, refunded part of the shipping cost but I...

Resolved! Calculated shipping too low on item with multiple variations

Hello! I have a set of markers listed with buyers able to pick and choose from the various colors. I've set the shipping option to "calculated: cost varies by buyer location" and the weight for each item is 6 oz, first class package. No matter what l...

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