Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Buyer

Hello, I have a buyer who's asking for a return for the reason "damaged." He admitted that the item itself isn't damaged, but he said the box I shipped in was damaged and he wants a refund because that's "unprofessional shipping." I don't mind the re...

Buyer return an item : seller requires to return by register airmail with no tracking info.

I am from Hong Kong, I now return an item but seller do not want me to send by courier which cost HKD 420 and could show tracking on internet. Seller only want me to send by registered airmail which cost HKD 25.5 but could not show tracking info. So ...

Late shipment rate affected because ebay doesn't account for holidays

Have a couple of sales that were on holiday weekends. Normally I catch this, but they were holidays I have to work and I don't realize that it was a holiday. I generate shipping labels and after the fact, realize that on the ship date, the post offic...

Long shipping time

Since it took 8 days for USPS to get an item to me it was 4 days late. When leaving feedback it asked if the item arrived on time so I have to click no even this is not the sellers fault. This has happened to me several times. I think the feedback ne...

Resolved! Global shipping program with item not as described!

Hi everyone, I'm looking for your kind advise here.. Three weeks back, I bought a shoe from the US that was shipped to Qatar throught GSP, I paid 69 USD for the shoe & 32 USD for the GSP shipping. Unfortunatelly, the item I received wasn't the same c...

Buyer to return an item, but no response from seller , so I try to "ASK Ebay to step in to help"

Is the button " Ask ebay to step in to help" automatically displayed after 3 days past only?Now I could not see it on the return web page.ThanksStanley

Shipping Fishing Rods/Pool Cues

I don't see any option when printing labels to ship the Priority round or triangle tubes. Do we just put in the dims?

Global Shipping Program restricted item nonsense

Well, once again I've had a small vintage item determined by some dolt at the Erlanger global shipping facility to be a restricted item. This item in question is a small vintage radio, and is by no means hazardous in any way. It's made of plastic and...

Buyer Refund

Perhaps someone could offer a suggestion. Buyer returned a clock claiming it did not work. I suggested he make sure it was on a level surface, but still said it did not work so I accepted his return. It arrived very poorly packaged and broken. I issu...

Putting wasted USPS packaging back in circulation

When making my dropoff at the PO this morning, I also took along the pile below for them to (re)use: Unused USPS packaging used as paddingLeft to right, there are 14 Priority Mail Flat Rate padded envelopes, three Express Mail padded envelopes, and t...

How to contact ebay with seller item for 4 months

Hi guys,i bought 1 item since Oct 2019. This guy give me a tracking number, but item never arrived after 1 month (seller from Asian) and he said will sending another one for me later. After that am forgot about this order. I've contact him 4-5 times ...

How Do I See What USPS Scanned My Package Weight As!

Buyer is stating they only got one item.Checked the label I printed and it is weighed at the weight for four items.How do I see what the usps weighed my item in at?Thanks! This will help me determine whether it is a false claim or not

Resolved! Advice Needed On Cheapest and Safest Way to Ship Envelope to Taiwan

Auction item is a small envelope. Offering free domestic priority shipping from DC in a rigid envelope. Out of abundance of caution (and because I don’t know what the item will sell for), I’m offering international shipping only in a small flat rate ...

Ebay reversed a closed return!!!!!!!!!!!!

Buyer opened return in early FEB. Buyer never sent the item back by the 2-11-20 as per the case. I closed the case on the 2-12-20. On 2-17-20 I received back a box with my business name on it and a return service label. The box was stuffed with paper...

Shipping Charges incorrect in Ebay for Shopify Products

Hello. I have a Shopify website and I just added the Ebay app. I noticed that on my smallest products that normally mail USPS for $3-$4 are priced at $7.50 in Ebay. These are mailed in an envelope in lieu of a box but I don’t see where I can select t...