Shipping

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Mistakenly shipped package with incorrect return address--tracking issues

OK hive mind... I don't sell often and recently sold an item and in my haste to get the package out I didn't notice that I hadn't updated my address in my eBay profile until I was at the Post Office (I had already printed the label). Now the purchase...

accidentally accepting a return

A buyer requested a return for an article of clothing. I do not accept returns for my clothing because in the past I have accepted returns and when I received the item back the pungent smell of smoke made the items unable to be re-sold without washin...

Resolved! Tracking: CAINIAO Legit? - https://global.cainiao.com/detail.htm?mailNoList=UB073391829SG

Is this site a legit provider of package tracking or largely used by scammers ? CAINIAO Legit? - https://global.cainiao.com/detail.htm?mailNoList=UB073391829SG It provides far more complete- looking tracking information for the tracking number For a ...

Fraudulent Insurance Claim as a Seller

I have had many of packages show up "damaged". That's what the buyer claims. I got my money Ebay got their moneyPaypal got their moneyShipping partner got their moneyThe only one making the claim of damage (also known as a loss) is the buyer. For me ...

Shipping Coins

I'm thinking about listing some coins and have been looking at listings. I'm looking for helpful info/comments for a beginner. How/why do people sell a coin for a dollar or 2 and offer free shipping? It seems some of those are the exact same items as...

Fractional shipping weights...

I sell a few keyblanks for automotive, residential and commercial locks. The item weight is usually about 0.018 lbs. or about a quarter of an ounce.The problem is ebay only works with full ounces and pounds, this makes it a problem with multi-item sa...

Resolved! Should I start refund process while parleying with seller ?

Hi there, First time poster. Hoping to find some advice within this community. I recently purchased a piece of pro audio equipment en eBay. The purchase was made on December 7th 2019 and I received the item on December 18th 2019. I finally had time t...

Bad sellers

Hello and good night I never write but I have so much courage because there are some sellers on ebay that are irresponsible because they do not correctly write the addresses of the packages you send to Puerto Rico the packages are lost or return them...

So sick of Ebay's flawed returns policy and ZERO seller protection

I have had a string of remorse and fraudulent return requests lately incorrectly (frauduently) filed as Defective item return requests.All the items are fully tested graphics cards with the 26 part test results posted in a pic on the auction.Some of ...

Bad buyer practice? Return Policy abuse? Let me know what you think please.

In my listing I described it as New/open Box Missing instructions. Buyer failed to look at pictures and opened a case as - Reason: Doesn't match description or photos. Ebay agreed with me that the photos clearly show damage on the box and that I woul...

Ebay says return automatically approved, item DOA, but no return shipping label?

I purchased a hard drive which was DOA. Ebay approved the return. Per Ebay policies, seller pays shipping. But today is the deadline and no shipping label received. How do I contact Ebay to resolve this? There is no "ask Ebay to help" on my return pa...

When does the clock start on the 30 days returns?

Is it from the date of sale, date of payment, or date of item received? Thanks! -Dippitydoo

Freight not show as shipping option

I have a listing that had freight as the shipping option as it is 150+ pounds. Have 4 total, sold 1 without issue. Had another person try to buy but it would not let him for some reason. I was able to fix the issue by calculating his freight shipping...

Got screwed by Ebay on Open case for a refund item I returned to the seller.

I bought computer ram from a seller in another country, the item I bought did not work. I contacted the seller to resolve this issue as Ebay describes and let them know them know I wanted to send it back and get a refund. This was in late October dur...

Why are there different Return Claim formats?

I have 2 returns in progress and when I open the Return Details on each one the page formats are completely different ... is there a reason for this? Pics below.