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Forum Posts
Seller Protections are in place for shipping delays.
The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...
Shipments not received
Anyone having issues with packages not being delivered? 2 different packages picked up in November....never to be heard from again. Showed they were picked up...I refunded the buyer filed claim on one...was paid...the 2nd was 1st class so could not f...
Resolved! can you use the priority mail Mili-Pac envelope if it is not for the military?
I have all these Priority mili pack Tyvek envelopes. Can I use them for non-military address w/ Priority shipping of course? Thanks & Happy holidays.
How to send pdf of my own label?
How do I send a good quality label to the buyer for a return? I accepted a return and want the buyer to use a label I provide with insurance. In the return details I can only upload a jpg of the label, not a pdf. The buyer says the resulting label ca...
Best Offer with split shipping cost
Hello, I’m new to eBay selling and have received an offer for one of my listings. After some negotiating, the buyer who’s made the offer has messaged me regarding splitting the shipping cost. I am unsure how I would go and find how to do this. I’d ap...
Shipping cost and size dimensions
How frustrating has ebay become shipping cost and sales tax have eroded a lot of the profits sellers can make then and to add insult to injury the post office has thrown at customers this not so new but more expensive package size dimensions the post...
Way to block international buyers using US freight transport company?
I just had an issue with a sale to an international buyer who used a U.S. freight transport company. In the end, I'm going to take a hit. It isn't much money this time, but it did alert me to the fact that I could face a very costly nightmare in the ...
Iphone returned locked to buyers apple id
I sold a buyer a metro pcs iphone that was brand new sealed in the box and listed as use for metro pcs only. The buyer emailed me prior to buying asking if the phone could be unlocked. I replied letting them know that i was unsure of metro pcs unlock...
How to cancel an order I placed with a Chinese seller
On Feb 20, I bought a crystal purse from a seller in China and paid with an eBay gift card. With all the news coming about workers being encouraged to stay home and the country practically being shut down, including outbound shipments, I don't think ...
Resolved! What's going on with First Class international shipping PRIORITY "ebay send /LAX"
Just got an order for a shipment to Spain, First Class international mail. Printed the label and everything is normal just like I've been doing forever... filled out the customs form for the address in Spain, processed & paid like normal. Went to pri...
How to buyers see that I have a 2nd shipping option? They keep purchasing using the higher rate+
For example, I have a bundle of two notepads that is a little over a pound. For most buyers the automatic economy shipping (parcel select ground) is selected and is the cheapest option. However, for buyers that are across country from me ( I am in NY...
Partial order received, seller not helpful
Won a listing for some snowboard lenses. The specific model I needed was hard to find and I got them at a really good price. Part of why I bought them was that the description stated that they come with a form fitted hard case to protect them. The or...
Invalid address but it's not
So, recently I just bought two items. One was delivered successfully to my address, the other did not because it was labeled as an 'invalid address' and was returned. I got a refund for it thank goodness. What I'm trying to figure out is, why have I ...
US Territories
I have a customer in the Virgin Islands that is not able to check out. I dont have the US Protectorates checked in exclusions. any ideas?
Managing 1-Day Handling Time
Hey all, For those who offer 1-day handling time: how do you manage that with the inevitable life-related situations that occasionally come up? I ship the next business day 99% of the time, but there's always that 1 day out of 100 when something impo...
Need Advice/Opinions on "not as described" cellphone
So I bought a phone from a seller that was "for parts or not working" . No return- OK. The phone was described to be working, but has a screen that freezes. I bought it. I fire it up, and it does work. But it will not connect to wifi. I can have it s...
