At a loss with a buyer that doesnt seem all there, claiming I never shipped an item.

[participantribbonchampions]

I'm dealing with a somewhat unstable person here:

I shipped a Walkman to this person in Massachusetts. They had asked me to write their apartment number on the label after printing it, which I did. First I get this email:

"I am sorry please forgive me my address wAs wrong the USPS helped me see I live at ***** Quincy mass 02170"

Here is the long tracking details from end to beginning:

1. Wed, Jun 12

   8:41am
   RETURN TO SENDER PROCESSED

   QUINCY, MA 02170
2. Wed, Jun 12

   7:57am
   NO SUCH NUMBER

   QUINCY, MA 02171
3. Wed, Jun 12

   6:10am
   Out for Delivery, Expected Delivery by 9:00pm

   QUINCY, MA 02171
4. Wed, Jun 12

   6:10am
   Estimated delivery date updated to Wed, Jun 12 9:00pm
5. Wed, Jun 12

   5:58am
   ARRIVAL AT UNIT

   QUINCY, MA 02171
6. Wed, Jun 12

   5:58am
   Estimated delivery date updated to Wed, Jun 12
7. Wed, Jun 12

   4:33am
   Arrived at USPS Facility

   QUINCY, MA 02170
8. Wed, Jun 12

   4:17am
   Departed USPS Regional Facility

   BOSTON MA DISTRIBUTION CENTER, 02205
9. Tue, Jun 11

   9:41pm
   PROCESSED THROUGH USPS FACILITY

   BOSTON MA DISTRIBUTION CENTER, 02205
10. Tue, Jun 11

    12:00am
    In Transit to Next Facility
11. Mon, Jun 10

    12:00am
    In Transit to Next Facility
12. Sun, Jun 9

    1:31am
    Arrived at USPS Regional Facility

    BOSTON MA DISTRIBUTION CENTER, 02205
13. Sat, Jun 8

    11:33pm
    Departed USPS Regional Facility

    SPRINGFIELD MA NETWORK DISTRIBUTION CENTER, 01152
14. Sat, Jun 8

    5:20pm
    Arrived at USPS Regional Facility

    SPRINGFIELD MA NETWORK DISTRIBUTION CENTER, 01152
15. Sat, Jun 8

    3:21pm
    In Transit, Arriving On Time
16. Sat, Jun 8

    8:55am
    In Transit, Arriving On Time
17. Sat, Jun 8

    2:34am
    Departed USPS Regional Facility

    GRAND RAPIDS MI DISTRIBUTION CENTER ANNEX, 49512
18. Fri, Jun 7

    9:32pm
    Arrived at USPS Regional Origin Facility

    GRAND RAPIDS MI DISTRIBUTION CENTER ANNEX, 49512
19. Fri, Jun 7

    9:32pm
    Estimated delivery date updated to Tue, Jun 11
20. Fri, Jun 7

    8:20pm
    Accepted at USPS Origin Facility

    GRAND RAPIDS, MI 49506
21. Fri, Jun 7

    8:20pm
    Estimated delivery date updated to Mon, Jun 10
22. Fri, Jun 7

    8:17pm
    Accepted at USPS Origin Facility

    GRAND RAPIDS, MI 49506
23. Fri, Jun 7

    8:17pm
    Estimated delivery date updated to Tue, Jun 11
24. Thu, Jun 6

    12:00am
    Pre-Shipment, USPS Awaiting Item
25. Thu, Jun 6

    11:11am
    Tracking number provided

Now here is what this person wrote me in two weird emails today (direct quotes):

"You can stop. It from. Coming. Its not shipped yet I tracked it why would you do that it is nowhere near shipping to and it also stop return to sender and then you can refund me my money FAIR."

"If I ordered this it takes 8 days to get as far as it is which is mo where the 5th to the eighth"

This person is CLEARLY LYING. I had responded the the original email that if it came back, we will reship it, but 24 hours later, I get those two follow-up crazy emails, and this person leaves a negative!

Look, I dont care if this person has a mental issue, or whatever. I just want to know how to get this absurd negative REMOVED without any **bleep** or runaround. I'm at the end of my rope dealing with this nonsense from people that ought not be using this platform and subjecting sellers to this.

[krazzykats]

Request to remove feedback

[12345jamesstamps]

Worried about just one negative feedback....granted the last one I have no words to those emails...however 2 Walkman's with 2 negatives from different buyers  can be a problem.

Have to understand we have a number of people in the USA where English is their second or even third language.

It sounds like it might be an immigrant and English is not their main language.

So I would use caution to say the person is unstable.

We as sellers sell to everyone...and sometimes there is a language barrier.

[participantribbonchampions]

I honestly dont care what the circumstances are. I really just want Ebay to remove their negative. I sent this person what they ordered per their instructions, and they decide to go completely off the deep end.

Ebay gives these people these tools, and some abuse them, and that's when they need to step in.

[fbusoni]

Ebay gives these people these tools, and some abuse them, and that's when they need to step in.

May I humbly offer some advice?  Selling electronics of any kind on eBay is a recipe for financial loss.   All manner of scammers, lunatics and thieves search eBay for innocent victims.   I would suggest FB marketplace for items like these, local pickup only.

As for eBay... since it gutted its human representatives and now relies on AI, it no longer removes negatives.  

Please do not expect eBay to step in and help.  

Fortunately, negative feedback does not / not affect your seller metrics.

Regards

[fbusoni]

Have to understand we have a number of people in the USA where English is their second or even third language.

Please don't give scammers the benefit of the doubt.   Foreign language?  Please.  That gibberish above is completely manufactured.   Anyone who sells here knows that electronics are prime candidates for thieves.

[participantribbonchampions]

Well I hope it doesnt affect it. I'm hoping for a clear-cut case of abuse to get the proper response even by an AI! This case just really got under my skin because we really worked with this person from the first email.

I honestly enjoy selling electronics, and have lots of people that have had no issues with 99.9999% of items I list. I even provide video demos of the items because oddly enough it's fun to do. But yeah, I keep it to small items these days because of people like that. And yet there are still people that are so bad at life they will lie just to get a 20.00 radio.

[klhmdg]

eBay wont remove the negative. No one will look at the emails or tracking.

"it doesnt work at all" is the buyers opinion and doesnt go against any policy.

Add this buyer to your BBL.

Leave a response to the Negative. A business-like response like "Please return item for refund. We accept returns for items not working upon receipt"

Then let it go. 

[jerseyboymusic]

@participantribbonchampions 

The odd thing is that according to your tracking, the buyer never got the Walkman, but the feedback says it doesn't work.

For me, I would reply to that neg and say that you are not sure why the buyer says it doesn't work, as tracking makes it look like delivery was refused and the item was sent to the address provided by the buyer on the order

I THINK seller protections would cover removing that feedback