cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Are returns for items missing parts insured?

I opened a return request, I think I selected it had missing parts.  If I use the prepaid shipping label Ebay sends will the package be insured? Or will I have to send it insured with my own label and therefore pay the return shipping and insurance?

Message 1 of 6
latest reply
5 REPLIES 5

Re: Are returns for items missing parts insured?

@mozartbach1971 

 

 

No, the return shipping labels don't carry any insurance.

Have a great day.
Message 2 of 6
latest reply

Re: Are returns for items missing parts insured?

Are you sure of this?  I recently just spoke with someone from Ebay and they said the package will be covered.

Message 3 of 6
latest reply

Re: Are returns for items missing parts insured?


@mozartbach1971 wrote:

Are you sure of this?  I recently just spoke with someone from Ebay and they said the package will be covered.


Yes I'm sure.

The insurance only covers the original trip, not the return trip.

If you want insurance, you'll have to pay the shipping.

 

 

 

Have a great day.
Message 4 of 6
latest reply

Re: Are returns for items missing parts insured?

Yes I'm sure.

The insurance only covers the original trip, not the return trip.

If you want insurance, you'll have to pay the shipping.

 

 

The person from Ebay I spoke with said it was covered. I may need to call again.

Message 5 of 6
latest reply

Re: Are returns for items missing parts insured?

Just a follow up the seller offered a partial refund on this item. I told him it was OK, however it looks like he already approved the return and he is telling me that it will only allow him to refund everything.  He is suggesting that I cancel the return or give him my Paypal address so he can give the partial refund.  I don't think I'm allowed to give contact information over the system so I don't want to do that.  If I cancel the return and he doesn't pay, will I have any other recourse through Ebay against him?

Message 6 of 6
latest reply