Appealing a case ruled against me with proof

[mrohit78]

Hello,

A seller opened a case stating that the return was not shipped. Ebay closed the case within a few hours in the sellers favor. However I do have proof that the items were shipped and delivered within the return window (I have the tracking numbers for the packages). 

When i try to appeal the case, i am given a ph number and a 1 time code. When i choose the transaction i just get an automated message saying that this case was ruled in the favor of the seller and thats it. No way to escalate to a human. 

So how do i actually appeal the case and provide the evidence i have? 

[henry017]

@mrohit78 wrote:

Hello,

A seller opened a case stating that the return was not shipped. Ebay closed the case within a few hours in the sellers favor. However I do have proof that the items were shipped and delivered within the return window (I have the tracking numbers for the packages). 

When i try to appeal the case, i am given a ph number and a 1 time code. When i choose the transaction i just get an automated message saying that this case was ruled in the favor of the seller and thats it. No way to escalate to a human. 

So how do i actually appeal the case and provide the evidence i have? 

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Quiet briefly.  Take it up with PayPal and present your evidence to them.

Hope this advise helps.

Henry

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[bonjourami]

open a case at Paypal, and provide the tracking numbers.