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Another USPS Tracking Stinks Post!

Can anyone else confirm that over the last two days, USPS isn't updating anything for you? I've dropped off 3 boxes and have the acceptance scan receipt in my hand yet none of them say anything more the pre-shipment info received. (it never takes more than 2 hours to register and we're on 28 hours). I also have a box coming to me stuck in the same limbo. Are their systems down or am I just lucky?

Message 1 of 28
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27 REPLIES 27

Re: Another USPS Tracking Stinks Post!

No, I'm seeing tracking as usual, including two updates that came in overnight. (I use MyUSPS, which gives me notifications whenever a package to or from my address is scanned anywhere.)

 

I wouldn't worry about it. You saw your packages scanned, you know their numbers and you even have a receipt. If your buyer(s) contact you with any concerns, you can assure them that their packages are on the way and that the tracking will catch up soon.

Message 2 of 28
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Re: Another USPS Tracking Stinks Post!

When I track my packages, I see a statement in red at the top Of the page that says USPS is updating their system and tracking may not be up to date. Also they don't priced real time step by step tracking. Their tracking is really just delivery confirmation.


One life is all we have to live
Love is all we have to give

**Formerly known as MissJen316**
Message 3 of 28
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Re: Another USPS Tracking Stinks Post!

That's promising. Could be a problem, I thought, specific to Chicago as I went to two different PO's to drop off packages yesterday and today. I just don't want to get a late shipment knock because tracking is as slow as I've ever seen it. At least I have proof in the form of those receipts!

 

Thanks for you replies, gang!

Message 4 of 28
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Re: Another USPS Tracking Stinks Post!


@missjen316 wrote:
When I track my packages, I see a statement in red at the top Of the page that says USPS is updating their system and tracking may not be up to date. Also they don't priced real time step by step tracking. Their tracking is really just delivery confirmation.

Oh, come now; they've been more than just Delivery Confirmation for many years now. Just looking at one current shipment picked at random here, this item below was only mailed yesterday afternoon, and has already been scanned no fewer than five times in less than 24 hours since then:

 

Product & Tracking Information

Postal Product:
  • First-Class Package Service
Features:
  • USPS Tracking®
 
Date & Time                                                                                       Status of Item                                                                            Location

August 17, 2016 , 8:42 am

Arrived at USPS Facility

 

CHICAGO METRO HUB 

 

Your item arrived at our USPS facility in CHICAGO METRO HUB on August 17, 2016 at 8:42 am. The item is currently in transit to the destination.

August 17, 2016 , 6:55 am

Arrived at USPS Facility

CHICAGO METRO 

August 17, 2016 , 3:55 am

Departed USPS Facility

GRAND RAPIDS, MI 49512 

August 16, 2016 , 11:36 pm

Arrived at USPS Origin Facility

GRAND RAPIDS, MI 49512 

August 16, 2016 , 3:59 pm

Acceptance

BOYNE CITY, MI 49712 

August 16, 2016

Pre-Shipment Info Sent to USPS

 

 

Ref: https://tools.usps.com/go/TrackConfirmAction.action?tRef=fullpage&tLc=1&tLabels=94001096999387033693...

Message 5 of 28
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Re: Another USPS Tracking Stinks Post!

^Exactly. Which is why I'm concerned I don't see Accpetance on anything yet. Their tracking has dramatically improved over the years.

Message 6 of 28
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Re: Another USPS Tracking Stinks Post!

Yes it's improved but it's it not step by step real time tracking. That was my point.


One life is all we have to live
Love is all we have to give

**Formerly known as MissJen316**
Message 7 of 28
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Re: Another USPS Tracking Stinks Post!

You're both right. Definitely not step by step (usually 2-3 missed scans along the way) but it's usually pretty darn close with acceptance and delivery, at least in my experience.
Message 8 of 28
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Re: Another USPS Tracking Stinks Post!

Really? I only ever pay attention to the tracking on packages that I ship, but there are usually only a few scans-- an acceptance scan and then one at the buyers sort facility and then out for delivery and delivered. I see maybe 4 scans?


One life is all we have to live
Love is all we have to give

**Formerly known as MissJen316**
Message 9 of 28
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Re: Another USPS Tracking Stinks Post!


@missjen316 wrote:
Yes it's improved but it's it not step by step real time tracking. That was my point.

Can you please show us an example of how you define "step by step real time tracking"? Assuming that USPS does not fit your definition of tracking, I'm curious as to whose tracking does...?

Message 10 of 28
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Re: Another USPS Tracking Stinks Post!

I mean that the item is scanned every step of the way and that information is uploaded to the website in real-time. the OP proves that they don't do that. They have a receipt with the acceptance scan yet when the package is tracked, it shows nothing. Tracking isn't updated immediately, there are delays.


One life is all we have to live
Love is all we have to give

**Formerly known as MissJen316**
Message 11 of 28
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Re: Another USPS Tracking Stinks Post!


@missjen316 wrote:
I mean that the item is scanned every step of the way and that information is uploaded to the website in real-time. the OP proves that they don't do that. They have a receipt with the acceptance scan yet when the package is tracked, it shows nothing. Tracking isn't updated immediately, there are delays.

Okay, I don't think anyone's ever promised that the tracking would be "real-time," for however you choose to define that, nor is it all that critical. We're not tracking emergency vehicles. They do, however, describe the tracking as "end-to-end," such as in this popular press release from 2014:

 

Claim: There’s no tracking on delivery confirmation or signature confirmation until a package reaches its destination.

 

Truth: This is incorrect information. USPS replaced “Delivery Confirmation” last year with “USPS Tracking,” which better reflects end-to-end tracking from the acceptance of a package to final destination, including confirmation of delivery.

By the time a package leaves a processing site, it will have received at least two scans. The package will have received four more scan events by the time it’s delivered.

 

Ref: http://about.usps.com/news/electronic-press-kits/usps-sets-the-record-straight/usps-tracking-correct...

 

Older USPS scanners uploaded their data to the regional network every fifteen minutes. The new ones upload every 90 seconds. The fastest tracking update I was able to observe first-hand was when I met the carrier in our driveway, watched her scan the arriving package, and then received my email tracking update of a Delivered status 7 minutes later. Taking into account network latency and such, that was probably on the low end of the scale, too (especially since I'm using a Hotmail account  for my tracking update notifications Smiley Wink). At other times of the day, the upload may be either faster or slower (e.g. the queues may be held during system backups, then released again later). So no, it's not instantaneous or real-time, but it does get logged eventually.

Message 12 of 28
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Re: Another USPS Tracking Stinks Post!

I think what missjenn means is that each step is rarely scanned. Most times I'll see an arrival scan to the local hub but no departure scan. Two days later, there's another arrival scan in another city. I hardly ever see a departure scans at any point along the package's journey anymore. Only from the city hub before arriving to the destination PO, or Arrival at Unit.

Message 13 of 28
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Re: Another USPS Tracking Stinks Post!

Can take anywhere up to 48 hours for data to update in the system.

Message 14 of 28
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Re: Another USPS Tracking Stinks Post!


@hardgospel wrote:

I think what missjenn means is that each step is rarely scanned. Most times I'll see an arrival scan to the local hub but no departure scan. Two days later, there's another arrival scan in another city. I hardly ever see a departure scans at any point along the package's journey anymore. Only from the city hub before arriving to the destination PO, or Arrival at Unit.


Okay, I just did a quick walkthrough of about a couple dozen shipments to see what the frequency of scans was. These were all domestic shipments of either First Class Package or Priority Mail. What I did was to search my Shipping email account for all USPS update messages containing the word "Delivered," and within each of those would be a full tally of every scan event for that package from Acceptance to Delivery. Thus I could read from one to the next pretty quickly to see how thorough the tracking was in each case.

 

The results were very good on the whole. Each package had around about a dozen scans or more on its domestic trip, including tracking through multiple sort hubs, with Arrival and Departure scans for each. Interestingly, of those that were clearly missing one or two scans, it was indeed the Departure scan from a sorting office that was most likely to be absent. However, the majority of the travel logs were complete; only a small percentage were clearly missing a scan or two (such as by showing an Arrival scan at one location followed by an Arrival scan at a completely different one later on.) These are also definitely more detailed than those of previous years, and they certainly can be construed as tracking reports, not just Delivery Confirmations.

Message 15 of 28
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