Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Returns

I had started a return with the cellar when I should’ve opened the case. Is there anyway to cancel the return and then open a case? I was sent a damaged item and I’m wanting to send it back without having to pay shipping. I did try to work things out...

Sellers Beware on eBay's catch 22 with cancel transactions and returns.

So here you go straight out of a "supervisors" mouth. If a buyer cancels a transaction and you decline to do so (which you are 100% entitled to do) and you ship the item and your auctions state no returns. Well guess what, the buyer can LIE to eBay a...

Where is my appeal button?

I declined a refund because the item was as I described it and it was not returned in the same condition (it was cut open by the buyer). They claimed it didn't work which it does. I uploaded a video of it working and shared the link in a picture wher...

Resolved! buyer changes shipping address to different state after sale

Hi,The buyer messaged me after sale close, asking to ship to a different address in a different state. This will approximately double the shipping costs, and seems risky. How do I ensure safe delivery AND recoup shipping costs?Thanks,Jeff

Global Shipping Program Macedonia?

I want to ask if Macedonia ever will be in the Global Shipping Program?Because we are ordering a lot online now but because we dont have Global Shipping Program, we order often from other online selling sites.Regards,

Receiving Money to Reship an Item to New Address

Buyer moved, didn’t update address. Package got returned. Buyer wants to pay for returned package fees and to reship. I sent him my email address. He sent me his. I know I can request a payment from him through PayPal, but is this the correct way to ...

customer wants me too hold delivery till a later date because on holiday dont want a black mark

How can i avoid a black mark for late postage if customer doesnt want me too post

seller wont honor warranty

I bought Complete Power Steering Rack and Pinion Assembly for Honda Accord 2.3L 4cylAfter 6 months the seller will not honor the warranty.Since ebay nor paypal will help what is my options, Do I continue to call the seller? i know the seller is sick ...

USPS Insurance

Hello, I selected USPS insurance when I created the shipping label for an item I sold. The label did not indicate that it was insured when I printed it out. Is this normal? Thank you!

Didn't get my purchase or refund

I purchased an item that was at extremely good price from seller with 96,9% feedback, wich was not a good idea from myself. The item was never sent, contacted the seller several times, he always told the item was going to be sent again, anyway never ...

Help, eBay support does not help, we lost money and rating.

Hello All.I have one big problem with buyer and eBay customer support. In general, we sent two parcels, they safely came to the buyer without delay. A few days later he(buyer) opened a claim for the return one of the parcel. We accept returns without...

Used Bulk Shipping Label Creator and it applied the wrong from address to 11 orders! Help!

I used Bulk Shipping for the first time today, I have two locations which I ship from, one in Amarillo, TX and one in Syracuse, NY. I have both addresses saved in the system when I do individual orders. All of my recent shipments have been from Amari...

STOP automatically approving returns eBay!!

This is ridiculous!! Stop automatically approving ALL returns and sending the buyer a shipping label on my dime before any communication with the buyer. I work out 99% of my returns and you no longer even give me the opportunity to communicate with t...

Missing Item using Ebay Postage

We don't usually use ebays postage but I had a one off purchase so just clicked through and paid via Ebay, now that item has not been delivered and tracking shows it disappeared some 2 weeks ago, of course I will refund or replace for the buyer but h...

I need a refund and I'm getting ripped off

I bought this USB sound card for my PC so my speakers would work, well I get the soundcard and it doesn't work, I've tried other usb ports and I've tried different cords and it keeps telling me "Device not detected". But that's not the point. Point i...