Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! Does shipping date matter if have tomorrow's date on label but send today?

I'm just wondering - if I feel I can't get my orders out today, so I print tomorrow's date on the shipping label, then I find out I can still get to the post office in time today, will it mess anything up with the post office having tomorrow's date o...

Can I post an item myself and not through Ebay GSP

Hi all, Hoping I can get some advice. I recently sold an item with an address to the US. I'm supposed to ship it to Ebay's UK handling address and they will forward it to the final address in the US. My question is, can I post it directly to the buye...

Paid item but item not sent

Hi all. I bought and paid an item on the 19/11/18 but its over 5 days from payment but its still not sent. I tried to open a case with ebay but still unable to complete it as i have a message from eBay saying item on its way and and to wait till Jan ...

Resolved! Late Shipments on items with no Tracking

I recently started selling again after a 2 ish year break and am having a small issue. I sell collectible bills (just us currency and some coins) and I ship them out via standard mail in an envelope. My problem is that i am getting marked for not shi...

How to arrange local pickup?

Seller has an item listed with shipping fees, but lives nearby, is amenable to a local pickup and receiving cash. Problem is, we need to arrange a pickup location. Apparently EBay won't let us communicate this, and blocked me from sending my phone #....

Shipping by Hermes

2018-11-20 seller provided me Hermes tracking number. Until this day Hermes says :"We're expecting your parcel"We're waiting to receive your parcel from the sender. Check back soon to see your parcel's progress."On order details is written: "Estimate...

How to save an ebay message from buyer who asked for delayed shipping?

Buyer sent message to delay shipping, then purchased immediately before I could change the handling time. She also wrote it in the details box after the purchase.My question is how do I keep the messages in case I need them for ebay, since I will be ...

Avoid using the Global Shipping Program

I’ve been using EBay for over 20 years and have never had an issue with buying or selling internationally until I purchased a low value item from a seller who used Ebays Global shipping program. A shipment from Washington State to Alberta would usual...

Phone getting defect later one week can I return?

I place an order Huawei mate 20 pro from buyer and after that one week phone getting green at edge screen because it's from lg screen issue I want to return it but I want to make sure can I return due to defect phone ?

Returned item after 30 days

I received notification on Nov. 23 from my buyer that an item she bought on Oct. 11 has been returned, which is past the 30 days. She is paying for the return shipping. Should I refund the buyer when it arrives or what do I do?

fraud

received the bag, but I can not give a good assessment, since I feel cheated, I bought this bag, because I saw in the photos that I had a USB port to charge the cell phone, but when I checked the bag, I see that there is only the hole, There is no US...

Shipping problems - can't get to USPS through EBAY - Print Shipping Label,, takes me to USP

Now when I go to print a shipping label,, it takes me to a 3 step process to ship my Items UPS instead of USPS.. Why can't I ship through the post office by Printing my labels once someone has paid for an item??? this is a problem I have never had, b...

Encouraging buyers to check tracking and advice on using web tracking application

We have had a couple difficulties with items not being delivered due to reasons that we believe could have been avoided. It would seem that some postal services don't leave notifications of delivery for buyers when they are not home to receive the it...

shipping prices not shown in search results

1. Why aren't the shipping prices shown (anymore) in search results?2. How do I fix this? thanks!

Free Shipping + Calculated Shipping on the same listing?

Hey everybody, Currently we offer free shipping on our hand tools to the domestic United States. We're wondering if it's possible on eBay to offer free shipping to the domestic United States but ALSO offer calculated shipping to Hawaii/Alaska on the ...