08-10-2018 11:22 AM
Hello fellow ebayers i need help from the more experienced , i recently bought a set of 5 new rims that cost
me 650 , they came scratched and i when i told the seller he wouldnt answer and i sent him a message saying if he issue is resolved i would file a claim of not descrived, he asked for pictures , which i complied , i sent him pics of the boxes damaged and pics of the 3 out of 5 wheels scratched and the 4th missing paint , he offered me a partial refund of 50 per wheel and he offered 150 and i told him 200 because of the unpainted one too , since i would have to repowder coat them and that would cost me way more, he finally said okay and said he would , and today i get a cancel transaction request? Is this right ? It says not to accept if i didnt get a full refund , keep im mind he is taking forver to reply to my emails
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08-10-2018 05:55 PM
When a seller issues a partial refund, they do not get any of their eBay fees back.
This seller is trying to get his whole selling fee back which he isn't entitled to.
I wouldn't reward him
08-11-2018 09:17 AM
If your items were damaged during transit, I would have thought that either you or your seller could have claimed the damages on the carrier???
Or am I just being stupid here?
08-11-2018 09:24 AM
You mentioned damaged boxes, that usually means the carrier threw them around or placed heavier boxes on top.
you may still be able to file a claim with the carrier , you should check into it
08-11-2018 12:34 PM