Am I the only one with USPS Issues?

[netwizz760]

I had an item ordered November 30th, and the same night I boxed it, labeled it, and put it in my mailbox flag up.

The item was picked up by my mail carrier December 1st @ 1:25 PM EST, yet my mail carrier NEVER scans items when he or she picks them up, and I have had three (3) different mail carriers.

Usually a few hours into the evening the item shows as scanned at the first processing center.  Often times this scan is 1 AM in the morning, and I have seen it as late as 7 AM the next morning!  Only once has my local post office ever scanned the item at the local PO instead of it just being scanned at the sorting facility.

Fast forward to the recent event above... Still no scan, and it has two-day handling meaning I have until 11:59:59 (or fewer than 3 hours) to for USPS to do their job and scan it.  Thus far they have never lost an item or stolen an item, so I am hopeful it will all work out, but is there any fix?

FedEx and UPS ALWAYS manage to do their job right and scan items!

This is the tracking number 9400108205497646427882.

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I would also like to add that 9 out of 10 items I have been ordering that are going USPS have been late recently.  In fact, I ordered two items on eBay and they went from scans along the way back to pre-shipment USPS awaits item.  In my opinion something very shady is going on with the Post Office.  It sure would be nice if they would at least scan items if then intended to delay.

What I did do is change all of my handling times to 4 days.  I have an item that just sold today.  I intend to take it direct to my Post Office and get it scanned in person.

[canyontopher]

It just took 6 days for USPS priority from Chicago to Mineapolis-St. Paul.  First Class is even worse.  What I've observed from the tracking information of quite a few packages suggests that the USPS doesn't have enough trucks to get all the packages they have between hubs.  Once an item gets to a local PO it seems to move quickly.  Packages seem to sit in hubs, sometimes for several days.  The more hubs in the route the longer the delay.  DeJoy needs to go.  I've never seen it this bad at Christmas before.

[oemspecialists]

We ship over 1000 items per month USPS. We have over 50 at this point that are a combination of never being scanned in and never leaving the city when they are scanned for 2 weeks. Some are just  show up with no updates along the way. We had a buyer open a case saying an item did not arrive . It had been 2 weeks and no scan in. Ebay found for the buyer and refunded them our cost. They said we have no way to recoup our money even if it shows up at the buyer unless we ask them to pay for it or to return it. We cannot make the buyer pay. They can just keep the item. No Ebay protection for USPS mistakes. 

[centark]

I specifically asked about this same issue whether we were to refund, or allow the case to run its course for eventual payment. We've given up bending over backwards to be a Top Rated Seller, as we're in a niche market on eBay anyways. It seems we no longer need to give a refund if we wish to be paid on late delivery items. We had a customer open an INR that we believed we were doing the right thing by refunding and collecting if the item did deliver, that was not the case. See below;

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Thank you for your follow up email regarding case 5***********. I appreciate you wanting to get clarification on how we handle and escalate cased on eBay. My name is Cyril and I am glad to help you further.

Before I proceed, I would like to thank you for staying with us and choosing eBay as your online marketplace of choice as I know how challenging it is to be a seller. While I know that this particular transaction has been a discouraging experience on your part, I can assure you that situations like these are very few and far between on eBay.  I also acknowledge the fact that you are putting your honest effort in order to comply with eBay policies and to maintain a good reputation for your account.

I noticed that you decided to close the case by issuing full refund to your buyer. We appreciate this good customer service. Though a seller who initiated a voluntary refund to their buyer is not eligible for appeal whether the case is Item not receive or returns. This is because you made the decision to resolve the issue through refund and we did not step in on the claim.

To be eligible for an appeal process, the case should be closed by eBay in the buyer's favor within 30 days by providing supporting documentation. Please note that you can only appeal a case which has been closed against you.

I hope this information is useful. If you need any more information please get in touch by replying to this email.

Sincerely,

Cyril C.
eBay Customer Support