@mormardra wrote:
Usually eBay removes and defects if the delivery is late on a package as long as they see that I dropped off the package at the post office within my handling time. However, I've had a few customers within the past few months that never got their package. Basically, their local USPS office scans the package as "Out for delivery" and then the next status says "Awaiting delivery scan" which stays like that. After talking to USPS, they told me that this typically means that the driver had the package on his delivery truck, but ended up not scanning the package out (which COULD mean it's still delivered and he just forgot to scan it). If he didn't scan it out, it's possible that he delivered it to the wrong house, completely missed it altogether and it went back to the post office, dropped it outside, or even delivered it but never scanned it.
In cases like that, does eBay also protect me from any negatives or other defects?
Hi @mormardra, I'm happy to clarify! Tracking does need to show the item was delivered to be covered by Seller Protection. If tracking doesn't have delivery confirmation and the buyers asks us to step in on an Item Not Received case, we would close it in the buyers favor. This would result in a case closed without seller resolution defect for the seller. However, if a buyer opens an Item Not Received case and the seller voluntarily refund the buyer before eBay is asked to step in, the seller would not receive a defect.
Buyers also have the option of leaving negative feedback if they choose to.
If the seller shipped the item within their handling time then it would not count as a late shipment.
