On July 25 I sold 8 containers of eyeshadow for 16 dollars and free shipping. I had a 30 day free return policy. The buyer left a very positive review
Today I got an email from the buyer claiming that she just opened the first product and it’s dried out.
I had this product for 3 months on eBay before it was sold and store it in a bag in my house. Since there is no exp date I don’t know how long it was on market before I bought it.
My question is after 48 days and a positive review can she file a claim saying product is defective? My inclination is to offer her a partial refund. How large depends on whether she can still file a claim...... thanks
