Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! Shipping to Canada

I have a potential buyer from Ontario Canada who would like to purchase. I don't have International shipping on my listing. I have made every attempt I know to add it for Canada but the shipping info will not allow Canada in the drop down menu under ...

Resolved! Flat Rate Small Priority Box to China-eBay Calculater Wants Dimensions & Weight!??

Buyer in China is wanting the invoice for an item sold in past hour. eBay calculator lets me use the drop down bar to choose another service. I chose flat rate small box. Now they want me to measure the bleep box & provide the weight. Why? I chose th...

Resolved! I can't file a claim because I keep getting this message:

Buyer appears to be using a re-shipping company

I recently sold a lot of items. When the I got paid, the paypal transaction came through with a name in Russian, and the physical shipment address appears to include a re-shipper, eg:Buyer Namec/o EasyExpress #####Rest of the addressThe eBay address ...

Buyer claiming item not as described

I have buyer claiming the item I sold them is not as described, but has admitted he since he sold the item and shipped to another buyer who requested a refund and he is now stuck with the item. I have talked to EBay and got excellent customer service...

Buyer "just didn't like it" return

I currently have a buyer who requested a return through eBay for a DVD he purchased. eBay automatically approved it and I'm waiting for the return. The reason for the return is "just didn't like it" with a description of "the movie started out good b...

Lol how can they know my delivery is in progress with no tracking number!?😂

And seriously how to I find out when my package will be delivered.. It started on the 6th.. Then today.. And now nothing.

Buyer purchased an item for local pick-up and is refusing to pickup and wants refund (what to do))

I sold a bike for local pick-up. My schedule did not align with the buyer's availability (over the holidays--he was gone, I was gone) and he came quite rude over the course of communication. He had me call a friend of his to arrange a pick-up instead...

Reporting a seller for bogus shipping costs...

Hey Guys and Gals,Wondering if anyone has seen any sellers attempting to charge ridiculous/unethicalshipping in order to show a lower selling price?I have seen this in the past and very nearly got "duped" just the other day.Item was a Mike Bucca Bull...

Resolved! How to deal with "Item not as described" returns that are not valid

I sell mostly mix of new and used industrial spare parts surplus (mostly all single item listings), and I am having issues with high "Item not as described" returns, mostly for "Doesn't work or defective" which is adding a 5 percent fee to all my Bus...

Buyers cheat on Free Returns

We all know the vast majority of buyers are honest buyers. However, some buyers are cheaters and don't understand that their dishonest actions will affect other peoples. I was offering Free shipping for $50 or more and Free Return on almost all items...

Media mail mis-use

I recently purchased a set of pillowcases which arrived on time, but seller had sent them MEDIA MAIL. I hate it when anyone cheats the USPS. I am tempted to give the seller a Neutral. I asked him why he did this, but he insisted the package was sent ...

Buyer Abuses Return System

Buyer purchases an item. Clearly in the title and in description, the word "miniature" appears, so it was accurately described. Buyer receives and opens a case for Item Not as Described.Sends me an email "its just too small, I don't like it". I do no...

Holidays -- Buyer Blaming Seller for USPS delays (negative feedback)

Hi Everyone, I'm new to the forums but I've been on ebay for a few years now. I'm looking into some advice with a recent transaction that took place Dec 27, 2019, and for some reason the buyer still has not received their parcel despite being past th...

Resolved! What does ship by date mean?

I have around 10 items that need to be "Ship it out by Tuesday" today is Monday, do i need to drop them off tonight or can i drop them off tomorrow and still be on time?