Shipping
Get the answers to all your shipping questions with advice from long-time sellers.
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Forum Posts

Ebay says return automatically approved, item DOA, but no return shipping label?

I purchased a hard drive which was DOA. Ebay approved the return. Per Ebay policies, seller pays shipping. But today is the deadline and no shipping label received. How do I contact Ebay to resolve this? There is no "ask Ebay to help" on my return pa...

User avatar by Adventurer
  • 726 Views
  • 6 replies
  • 0 helpful

Freight not show as shipping option

I have a listing that had freight as the shipping option as it is 150+ pounds. Have 4 total, sold 1 without issue. Had another person try to buy but it would not let him for some reason. I was able to fix the issue by calculating his freight shipping...

Got screwed by Ebay on Open case for a refund item I returned to the seller.

I bought computer ram from a seller in another country, the item I bought did not work. I contacted the seller to resolve this issue as Ebay describes and let them know them know I wanted to send it back and get a refund. This was in late October dur...

User avatar by Rising Star
  • 524 Views
  • 13 replies
  • 0 helpful

Why are there different Return Claim formats?

I have 2 returns in progress and when I open the Return Details on each one the page formats are completely different ... is there a reason for this? Pics below.

Resolved! Returning item to Seller using the label Ebay Provided...

Hi everyone, I recently returned an item back to this seller located in MA. The item originally was sent to me from China (even though the seller is based in the US)... Long story short, eBay decided in my favor to return the item to this specific ad...

Discrepancy of Shipping Cost Between What Buyer Paid and How Much it Cost Me?

Shipped an item out today. The shipping option was for FedEx Home, "actual cost" based on dimensions and weight.The buyer paid $10.52 for this option, but then when I went to print out the label, it cost me $12.64?!? If it calculated how much to char...

didnt recived my item

I never recived my item and EBAY says thart the seller doesnt have to return my money or my item...well done EBAY!!!

shipping soda cans overseas

Can ship full Dr. Pepper cans to Brazil using the global shipping program? I have a buyer asking, I have never shipped overseas. My Postmaster doesn't know. Thank you for your help.

User avatar by Adventurer
  • 820 Views
  • 2 replies
  • 0 helpful

Global shipping program is a scam!

Do NOT use EBAY Global shipment program and AVOID this company in general! Ebay Global shipping program is a scam and another way to make a bit more money (by scaming and lieng to thay custumers that it's only for costums) and just another cut to the...

User avatar by Adventurer
  • 500 Views
  • 6 replies
  • 1 helpful

I am the victim of fraudulent return, how to contact ebay high level management

Someone from NYC bought some high value apple product from me, after he got it, he sneaky mailed an empty envelope to my town without attention, after the mail was delivered, he filed return request, then after 3 days, he uploaded a tracking number, ...

User avatar by Adventurer
  • 1701 Views
  • 18 replies
  • 6 helpful

Help purchasing an item from another country

I’m trying to buy an item from GB. It says she ships to the US and to contact her for the postage price. I contacted her and she said for me to agree to buy and then she can send invoice with the postage. I wasn’t sure what that meant, but when I wen...

User avatar by Pathfinder
  • 192 Views
  • 2 replies
  • 0 helpful

Help with returning a counterfeit item to a seller that is not responding

I purchased an item back in mid November for a Xmas gift which turned out to be a counterfeit item. We did not open the item until Dec 30th due to traveling. I immediately started the return ticket as soon as I discovered the item was a fake. Looking...

Buyer returning item and paying for shipping, how do I let eBay know that buyer is paying shipping?

I sold some gift cards, the guy's local store doesn't accept gift cards. He's a highly rated buyer and seller, I decided to accept return. He agreed to pay shipping. The return he opened for defective product gives me the option to send him shipping ...

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