Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Ebay says return automatically approved, item DOA, but no return shipping label?

I purchased a hard drive which was DOA. Ebay approved the return. Per Ebay policies, seller pays shipping. But today is the deadline and no shipping label received. How do I contact Ebay to resolve this? There is no "ask Ebay to help" on my return pa...

When does the clock start on the 30 days returns?

Is it from the date of sale, date of payment, or date of item received? Thanks! -Dippitydoo

Freight not show as shipping option

I have a listing that had freight as the shipping option as it is 150+ pounds. Have 4 total, sold 1 without issue. Had another person try to buy but it would not let him for some reason. I was able to fix the issue by calculating his freight shipping...

Got screwed by Ebay on Open case for a refund item I returned to the seller.

I bought computer ram from a seller in another country, the item I bought did not work. I contacted the seller to resolve this issue as Ebay describes and let them know them know I wanted to send it back and get a refund. This was in late October dur...

Why are there different Return Claim formats?

I have 2 returns in progress and when I open the Return Details on each one the page formats are completely different ... is there a reason for this? Pics below.

Why do you remove my item the I have opened a return from my purchase list and make them disappear

Open a return part is removed from purchase history and not listed in open return where the hell did it go the new seller hub sucks same with shipping center you guys are fing up eBay . Way over thinking it .

Resolved! Returning item to Seller using the label Ebay Provided...

Hi everyone, I recently returned an item back to this seller located in MA. The item originally was sent to me from China (even though the seller is based in the US)... Long story short, eBay decided in my favor to return the item to this specific ad...

Discrepancy of Shipping Cost Between What Buyer Paid and How Much it Cost Me?

Shipped an item out today. The shipping option was for FedEx Home, "actual cost" based on dimensions and weight.The buyer paid $10.52 for this option, but then when I went to print out the label, it cost me $12.64?!? If it calculated how much to char...

didnt recived my item

I never recived my item and EBAY says thart the seller doesnt have to return my money or my item...well done EBAY!!!

shipping soda cans overseas

Can ship full Dr. Pepper cans to Brazil using the global shipping program? I have a buyer asking, I have never shipped overseas. My Postmaster doesn't know. Thank you for your help.

Global shipping program is a scam!

Do NOT use EBAY Global shipment program and AVOID this company in general! Ebay Global shipping program is a scam and another way to make a bit more money (by scaming and lieng to thay custumers that it's only for costums) and just another cut to the...

I am the victim of fraudulent return, how to contact ebay high level management

Someone from NYC bought some high value apple product from me, after he got it, he sneaky mailed an empty envelope to my town without attention, after the mail was delivered, he filed return request, then after 3 days, he uploaded a tracking number, ...

Help purchasing an item from another country

I’m trying to buy an item from GB. It says she ships to the US and to contact her for the postage price. I contacted her and she said for me to agree to buy and then she can send invoice with the postage. I wasn’t sure what that meant, but when I wen...

Help with returning a counterfeit item to a seller that is not responding

I purchased an item back in mid November for a Xmas gift which turned out to be a counterfeit item. We did not open the item until Dec 30th due to traveling. I immediately started the return ticket as soon as I discovered the item was a fake. Looking...

Buyer returning item and paying for shipping, how do I let eBay know that buyer is paying shipping?

I sold some gift cards, the guy's local store doesn't accept gift cards. He's a highly rated buyer and seller, I decided to accept return. He agreed to pay shipping. The return he opened for defective product gives me the option to send him shipping ...