eBay

bokabainc · ‎04-20-2019

A buyer purchased an item from me and I am getting "There is a problem with the ship to address. Please amend this by clicking here" warning. It appears the problem is that the buyer put all of his address (e.g. suite number, box number, etc.) all on to one line. Otherwise the address looks ok. Can I move the extra information the address 2 line or will eBay deny INR claim because they can tell the address was edited? This was for a $100 item. Should I get a signature?

orangehound · ‎04-20-2019

@bokabainc wrote:
A buyer purchased an item from me and I am getting "There is a problem with the ship to address. Please amend this by clicking here" warning. It appears the problem is that the buyer put all of his address (e.g. suite number, box number, etc.) all on to one line. Otherwise the address looks ok. Can I move the extra information the address 2 line or will eBay deny INR claim because they can tell the address was edited? This was for a $100 item. Should I get a signature?

Yes, you need to adjust the address so that it properly fits on the label ... it is still the same address, just reformatted to fit properly (eBay, unfortunately, doesn't check formatting for you). You might also double check the address on the USPS website to ensure it is proper.

You do not need a signature unless the purchase is over $750.

bokabainc · ‎04-20-2019

Thanks. The buyer spelled the name of his street incorrectly as well.

dare-2046 · ‎04-21-2019

Online-viewable tracking only needs to show delivered @bokabainc to the zip code OR city & state. The rest of the shipping address and the name are not checked (and cannot be checked) to contradict delivery for an INR claim.