About recharged VAT

[watchexport]

Hello friends, I sent a product worth 115 dollars to Italy. Even though I wrote the VAT IOSS number on the package, they charged my customer again, why did they charge VAT again?

[richard1rst]

There is probably no ONE answer. I have seen a number of postings on these boards about this very subject.

It could be a lack or training, laziness, inattentiveness, left hand/right hand, a know-it-all bureaucrat, bookkeeping error, Murphy's Law  - well, fill in your own.

The saving grace is that a buyer can file for a refund of the over payment. I had a similar case and eBay assured me they would help the buyer by providing the appropriate paperwork.

Not the best answer but sometimes there are none.

[lacemaker3]

@watchexport,

Did  you purchase and print an eBay label, with the VAT IOSS number filled in automatically, or did you type or write the number yourself?

I'm just asking to try to figure out if there was something that might have caused or contributed to the problem.

[watchexport]

I put the ebay delivery note into the package, pasted it on the package in the address printout and wrote the VAT and iOS number there.

[lacemaker3 · Accepted solution]

OK, so you wrote the VAT and IOSS numbers yourself. Where did you get the numbers from?

Where was the buyer located; what country did you ship it to? I'm asking that because there have been some buyer complaints more often from certain countries. They may have specific formatting or information requirements for their packages.

It might be better to purchase and print the shipping label from eBay, at least when the package is going to a VAT country, like Europe or the UK. Most of the time, this process works correctly, so eBay gets it right most of the time. eBay has to submit information about each package to the pot office in that country, so they can confirm that the VAT has been paid and received by them. There may be a particular format that the country requires, or there may be part of the number that is unique for each package. I am not familiar with the rules in all the countries that this applies to, but eBay is.

[watchexport]

I sent the product from Turkey to Italy, the iOS number is written on the customer order page, it is also written on the delivery note, the ebay label is not active in our country, we write the iOS number under the address line.

[watchexport]

I sent it to England in the same way before, there was no problem or the customer paid it again, she did not tell me.

[martin2001]

Writing the IOSS number on the package is not the right way, although it does not hurt. The number must be entered into the electronic customs declaration form. Also, the commodity code number has to have the correct number of digits. For EU it is mostly 10. Some countries may have have 8 but you are OK, if you use 10, but not OK if the country requires 10 digits and you use 8. Also, a bill of sale needs to be affixed to the package. Some countries demand that, some don't. There may be other reasons, the italian buyer should have received a receit specifying the reason for being taxed.

[watchexport]

Thank you for your reply. I am sending it via local mail. The postal worker says that there is no section on the screen where you can enter the VAT number. So I write it in the address line. Next time, I will make the sales delivery note visible on the package.