About Shipping

[ceylon-zesty-choice]

Dear All,

In these days our Area Mail System Has Been Stopped Due to this pandemic situation.

I Applied Seller Time Away Function till 06th of Nov.

But Further Our Area Mail System has Stop.

(Approximately 2 weeks to start international shipping).

In those days I received Some of sales. I already Informed about this matter to my buyers.

But Tomorrow my time away will be end but unfortunately I cannot ship my orders due to this situation.

what should I do? Please inform me asap.

Thanks

Have a nice day!

Stay Safe!

[tdumonde2014]

What are your choices?

[soh.maryl]

eBay sellers have the option of a "Vacation Hold".  You do not have a store, so not certain what "time away function" you could have applied.

When you discovered that you would be unable to ship, you needed to take down your listings.  You still have a considerable number of listings regardless of the fact that you won't be able to ship.  

Also, how are you getting paid? I was under the impression that Sri Lanka sellers could not use Paypal.

[mtgraves7984]

You need to protect your Seller Metrics. Choose the option that does that. 

[nobody*s_perfect]

@soh.maryl 

The Store "vacation" setting has been replaced by a "Time away" option which is available to all sellers.

https://www.ebay.com/help/selling/selling-tools/time-away?id=5137

[nobody*s_perfect]

If you can't ship for 2 weeks, then your  "Time away" should be set for two weeks, not set to end tomorrow.

If you aren't sure about the 2 weeks, then you should set a longer time away.  Use the full 30 days.  You can reduce or remove the setting if the mail system re-starts.

You should not have active listings if you do not know when you WILL be able to ship the items.  I recommend that you activate the "Out of stock" option and then  change your available quantities to zero.  Then activate the listings when you are SURE that you can ship. Late shipping and canceled transactions can get your seller status suspended. Do not take any chances.

https://www.ebay.com/help/selling/listings/listing-tips/bulk-listings?id=4160#outofstock

[comics-scifi-collectibles]

@ceylon-zesty-choice   Go to your time away settings and reset them.  OR use one of the other suggestions given such as out of stock or ending your listings and then relisting from your unsold section.

[soh.maryl]

Thank you.  Must have missed that announcement.