A question about returning an item on ebay

[kithylin]

Just a simple question. I had a buyer protection case judged in my favor and need to return the item, but I'm slightly unclear on the date given to me.

The return case says:

Instructions
1. Ship the item to the seller by July 11
2. Print an eBay label or get your own and add tracking details within 7 days of shipping the item. We'll send a refund when tracking shows the item is delivered.

So, what's unclear to me is.. Do I just need to have the item post-marked as initial shipped date by or before July 11'th, or do I have to actually send it earlier and have it physically delivered by the 11'th? Which would mean sending it 3-5 days before the 11'th.

If someone could please clarify this.. it would be appreciated. 

[tarpedge]

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@myangelandmyprincess wrote:

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@tarpedge wrote:
No, it hasn't changed. eBay will force a refund in the same minute the bot detects that the return label was delivered.

The seller will not have 6 business days to refund.

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I'm thinking it might depend on if the seller accepted the return or if it had to be escalated and decided by eBay. 

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Me too, until I read the second sentence in the OP, and then the OP's subsequent posts confirming a word in that sentence.

[myangelandmyprincess]

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@missjen316 wrote:

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@myangelandmyprincess wrote:

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@tarpedge wrote:
No, it hasn't changed. eBay will force a refund in the same minute the bot detects that the return label was delivered.

The seller will not have 6 business days to refund.

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I'm thinking it might depend on if the seller accepted the return or if it had to be escalated and decided by eBay. 

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I don't think and that's only because of the number of posts here from buyers wanting to know how to contact eBay because their item was delivered back to the seller seller days earlier and they still haven't gotten their refund. Many of them mention that they had to ask eBay to step in because the seller wouldn't accept the return. 

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Good point. I've always been credited back quickly but it's just sellers who were quick in responding.  The two times I've had to escalate to eBay I lost.  Of course one of those was yearssssss ago. When buyers were less likely to win.  

[myangelandmyprincess]

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@tarpedge wrote:

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@myangelandmyprincess wrote:

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@tarpedge wrote:
No, it hasn't changed. eBay will force a refund in the same minute the bot detects that the return label was delivered.

The seller will not have 6 business days to refund.

---

I'm thinking it might depend on if the seller accepted the return or if it had to be escalated and decided by eBay. 

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Me too, until I read the second sentence in the OP, and then the OP's subsequent posts confirming a word in that sentence.

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Um I wasn't referring to wondering if the op had to escalate.  I was simply wondering if escalating or a seller accepting created the different outcome on refund time