How does Guaranteed delivery work?

[atikovi]

I was supposed to get an item today with guaranteed delivery, but as of 8pm, nothing. When I try to file a late delivery report, I get, There's still time before your item should be delivered. If you don't have your item by the guaranteed delivery date you can try again. Just how long am I supposed to wait?

[orangehound]

If it is due today, then you should be able to file a claim tomorrow.

[*tobonga*]

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@atikovi wrote:

 " Just how long am I supposed to wait? "

Well, just how patient are you ?

I personally give it a few days before doing anything, realizing there are a number of things beyond the sellers control in regards to guaranteed delivery dates.

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[buyselljack2016]

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@atikovi wrote:

I was supposed to get an item today with guaranteed delivery, but as of 8pm, nothing. When I try to file a late delivery report, I get, There's still time before your item should be delivered. If you don't have your item by the guaranteed delivery date you can try again. Just how long am I supposed to wait?

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eBay is running on PST

They do not recognize those of us on the East coast are ahead of them. Also they are slow to update tracking. We know it is probably not the case, but eBay may think the carrier has not yet transmitted the days data.

As orange said, ..........................tomorrow

[atikovi]

OK I'll check back tomorrow.

[atikovi]

Tried to file this morning and still get the same, There's still time before your item should be delivered. If you don't have your item by the guaranteed delivery date you can try again. Beginning to think this GD thing is just a scam to get buyers to buy from sellers that that have it. Seems meaningless.

[orangehound]

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@atikovi wrote:

Tried to file this morning and still get the same, There's still time before your item should be delivered. If you don't have your item by the guaranteed delivery date you can try again. Beginning to think this GD thing is just a scam to get buyers to buy from sellers that that have it. Seems meaningless.

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Hmmmm ... that's interesting.

Perhaps eBay is waiting until it is actually delivered before they will allow a Guaranteed Delivery claim ... as someone mentioned above, USPS tracking can be screwy sometimes, and so they may just be waiting for a confirmation of the date it actually gets delivered.

Once that happens, I would assume you could then file your claim.

[fmfau-rmdhnv]

same thing happened to me, also i dont think 'your item has shipped' message should be sent when only a label has been created and carrier is waiting for item for days!  i hate false staments!

[aks809 · Accepted solution]

Looks like eBay won't allow a late Guaranteed Delivery until the 7am hour Pacific time, regardless tracking still in transit, or no tracking number at all.

But try now, in the 6am Pacific time hour, to test if that's the earliest.

[atikovi]

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@aks809 wrote:

Looks like eBay won't allow a late Guaranteed Delivery until the 7am hour Pacific time, regardless tracking still in transit, or no tracking number at all.

But try now, in the 6am Pacific time hour, to test if that's the earliest.

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Yes that worked. Got a $5 Ebay voucher.

[aks809]

Very good, thanks for checking for the earliest hour eBay starts honoring an eGD late claim. Notice also that the voucher expires in 31 calendar days, not the usual 30 or 14 days. It seems eBay is serious and honest about Guaranteed Delivery.