Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Usps first class mail to priority mail overcharges

Hi guys! Any help is appreciated. I am just beside myself with this whole matter because now I am really not making any money and rely on this income. I sell hydralyte which is 2.4 oz per package. I sell 5 at a time, totaling 13oz. I use first class ...

Will I get charged more than my initial quote for return shipping label?

How are prepaid return shipping labels through Ebay calculated? I shipped something in a padded flat rate evelope and it is being returned. The item was over 1lbs and not media mail. When I went to pay for the return label, it was under $5 and there ...

Partial Refund Offers - How Negotiable?

Seeking the wisdom of this group...I bought a Chromebook from a seller. It had a disclosed defect , reported as a broken hinge, but othwise functional. It came in, working, took it apart and the hinge issue turned out to be that the whole LCD assembl...

shipped to incorrect address

Sold an item on 7/2, printed out invoice and order details. I shipped to this address on 7/30. Contacted by buyer on 8/2, item went to wrong address. Called eBay support. The address I shipped to is not showing in the order details today but it was o...

Asked for refund - seller does not respond

Hi! I recently bought a product, but I got a better price and asked for a refund after paying it, but the seller never answered any of my messages. Is there a way to get a refund of what I paid?

Resolved! No button to get eBay to Step in

During my vacations in San Francisco I purchased a bike part and the seller sent me a wrong one. Now I can return the item for a refund but the return label is for returning the part from the purchase address (the hotel) and I'm already back to my co...

Resolved! Feedback on Your Experience with FedEx SmartPost

In the next few months I plan to start selling some heavier items . Some will fit in a USPS Flat Rate Medium box but most won't. As part of my research to start selling these items (mostly older tools and polished rocks my great grandparents were roc...

Item failed during buyer use, Am I responsible?

I sold a set of new bicycle wheels which the buyer agrees arrived in as described condition. The item failed in a bike race after at least 50 miles of use. The buyer is now asking for a refund. Opinions please

Resolved! Paypal Password Not Recognized When Printing Labels in IE

For some reason I can print one of these new shipping labels in IE 10. I can't log into Paypal to pay for the label because it won't accept my password. Can't log in! However, it isn't an issue at all in Firefox. Does anyone know what the issue is?I ...

Wrong shipping address

I was wrong at the shipping address, how can I fix the address? Just ask the seller?Thanks

Resolved! Using stamps to ship small packages

I was wondering if I could use First Class Mail (stamped) (.71 cents) to ship on Ebay? I don't remember seeing it as an option when I sold a few other items on here. The item itself can stand damage (if it would be tossed around and such) and it easi...

Beware of fake prepaid international return label

Just want to share my experience so that people will know how to deal with a similar situation in the future. I order an item from a Chinese seller, but the item is not the item advertised (the item I received lacks the HDMI input). I open up a retur...

return option not available in the listing anymore

I have a couple items where the return option is not available in the listing. It used to be there since I accept returns for all my items. Now in these two particular items, it says "the seller does not accept returns"when I go to edit the listing, ...

Case closed with a refund to the buyer

Hello Everyone, recently a buyer opened a item not described return. I accepted the return and sent 20$ to his PayPal for him to send back the item. He uploaded the tracking number R0178701729RU i never received the return and I tried to track the it...

New Label Inefficient Do not need to measure unless box is over 12"

Frustrating label. They are now requiring you to measure any box over a pound. NO. THAT's NOT IT! You measure only if the box is over 12 inches. All usps priority boxes do not need to be measured. Busy season coming up. Please default classic view.