Yep, I have the same problem. All of a sudden, all of my cover images are teeny, tiny. Ebay resized them to 500X500 pixels. I uploaded all of them at 1600X1600 pixels. The tiny images look ridiculous and unappealing on the desktop. What's even more ridiculous is that while the 1st image is tiny, but all the subsequent images are full size. It's quite jarring to scroll to the second image as there is a big jump in photo size.
What's worse, if I end my listing, download the tiny image and resize it back to 1600X1600 (which makes the image grainy, btw) and then upload the newly resized image to my listing and send the listing live, the cover image once again gets miniaturized by eBay to 500XX500!
Ebay has ruined the first image on every single one of my listings now. To get a truly clear image at the resolution that is decent (as opposed to resizing up which makes images look grainy), I would have to re-photograph everything.... though no point in that if eBay is going to miniaturize the cover shots as soon as I sent a listing live. WTH, eBay? This not a good experience for buyers!
I reached out to Customer Service and they couldn't understand what I was talking about. 45 minutes wasted trying to explain it and then waiting while the agent tried in vain to research the problem. I suggested the agent put me on the line with their supervisor, to which the agent said the supervisor didn't have any more access to resources than he did. (They all work from the same scripts and uninformed knowledge base, in other words.)
Anyone else experience this? Any known resolution?
