klhmdg • Volunteer Community Mentor
This was relayed from a buyer.........note that this was reported a wk or so ago........sure not helping our sales..............
My buyer got this
when trying to accept my offer. He said he got the same thing yesterday with another seller.
This buyer reached out instead of giving up, but one has to wonder how many potential buyers are just walking away.
Just amazing! This has been reported for weeks.
I am going to put in the offer for the buyer to contact me through the "item" If they see this.
I still dont believe that it has gone on this long and hasnt been fixed!
Unbelievable!
@dhbookds wrote:
Just an observation..........since sellers have no idea this is happening......and buyers may just accept the "item doesn't ship to you"........there may not be alot of complaints about this....... May I suggest you/someone set up a test........i.e. put an item on a watchlist and let a seller send you an offer to confirm what's happening?
This listing of mine.....has no watchers....but if you put it on your watch list: I will send one........
https://www.ebay.com/itm/124904430728
Thanks @dhbookds! I've passed this suggestion and your offer on. I'll let you know if they come back with a test account to have you send an offer to.
velvet@ebay wrote:
@dhbookds wrote:This was relayed from a buyer.........note that this was reported a wk or so ago........sure not helping our sales..............
I'm sorry to hear this is still an issue. I've filed a ticket and will be in touch if they ask for any additional info. Thanks @dhbookds!
velvet@ebay - just FYI, there have been reports of this error here in the community going back to at least April 2020, so this isn't a new bug by any means.
https://community.ebay.com/t5/Buying/Item-does-not-ship-to-you/td-p/30818316
It seems to be intermittent and there doesn't seem to be a whole lot of rhyme or reason to when/why it happens.
If I had to take a random stab in the dark guess - maybe there is a bug or server error somewhere within the Offers flow that intermittently "breaks" the communication or returns a null result for the seller's shipping location settings and the display just defaults to "doesn't ship to your location" as a sort of failsafe if it can't see the data to display the correct info?
@valueaddedresource wrote:
velvet@ebay wrote:
@dhbookds wrote:
This was relayed from a buyer.........note that this was reported a wk or so ago........sure not helping our sales..............
I'm sorry to hear this is still an issue. I've filed a ticket and will be in touch if they ask for any additional info. Thanks @dhbookds!
velvet@ebay - just FYI, there have been reports of this error here in the community going back to at least April 2020, so this isn't a new bug by any means.
https://community.ebay.com/t5/Buying/Item-does-not-ship-to-you/td-p/30818316
It seems to be intermittent and there doesn't seem to be a whole lot of rhyme or reason to when/why it happens.
If I had to take a random stab in the dark guess - maybe there is a bug or server error somewhere within the Offers flow that intermittently "breaks" the communication or returns a null result for the seller's shipping location settings and the display just defaults to "doesn't ship to your location" as a sort of failsafe if it can't see the data to display the correct info?
I've been adding these to an older ticket @valueaddedresource and they said things had been resolved. So, I started a new ticket and referenced that one when @dhbookds came back saying it's still an issue. I've passed this additional info on though, as there's no such thing as too much info, too many suggestions, etc. Thank you!
@dhbookds wrote:
thanks Velvet..........this is no small problem for those of us who want to send offers......but don't want to "waste" them, if they are accompanied by this erroneous message.........we can only send them once to a watcher.
Thank you @dhbookds! I've heard back and they provided me with a test account to have you send the offer to. I'll be reaching out to you shortly.
