Ongoing technical issues - updated as of 06/02/23

[community_team]

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets.

We have included the reference number for these reports to help your contact to CS be as quick as possible - provide the teammate the applicable Reference ID, and have the required information on hand so they can include it as well.

Customers are being presented CAPTCHA while attempting to view item description (June 2, 2023)
Reference ID: ALERT14719
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Incorrect available quantity shown in the listings (May 30, 2023)

Reference ID: ALERT14709

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Terapeak product research page is not loading (May 30, 2023)

Reference ID:  ALERT14704

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Sellers are unable to print a packing slip, error shows "Unable to load preview. Please close the page and try again"  (May 25, 2023)

Reference ID:  ALERT14693

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eBay not recognizing "Delivered to Agent for Final Delivery" as delivered; additional scans say "out for delivery" (May 25, 2023)

Reference ID:  ALERT14427

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Seller claims they have sent an invoice but buyers are not receiving it (May 12, 2023)
Reference ID: ALERT14652

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Tracking in case disappeared after seller provide tracking in INR case (May 01, 2023)

Reference ID: ALERT12286

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Can't message buyer - your account is not authorized to use this feature due to your account status (April 25, 2023)

Reference ID: ALERT14632

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Members shipped item is still showing as Awaiting shipment (March 25, 2023)

Reference ID: ALERT14560

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Delivered status not updated on the orders (UPS, Fedex, Parcel2Go, USPS, GSP) (March 12, 2023)
Reference ID: ALERT14477

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eBay standard envelope tracking is not updated on eBay seller account (November 4, 2022)

Reference ID: ALERT14255

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The below issues have since been resolved. We will leave them up for at least a month but after that, they will be removed in an attempt to keep this post clean and current. If you're still experiencing any of these issues in the meantime after relevant trouble shooting (clear cache/cookies, try a new browser, etc.), please provide Customer Support the below info accordingly.

MP -Sellers are getting error when making one time payment fees "We ran into a problem. Please try again" (August 16th, 2022 - May 26th, 2023)

Reference ID: ALERT14050

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Provide Site:

Listing with available quantity reflecting as out of stock (March 12, 2023 - May 26th, 2023)
Reference ID: ALERT14512

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Delivered status not updated on the orders (UPS, Fedex, Parcel2Go, USPS, GSP) (March 12, 2023 - May 26th, 2023)
Reference ID: ALERT14477

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Multiple members reported issue with search as the keywords getting autocorrected (March 13, 2023 - May 26th 2023)

Reference ID: ALERT14516

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Provide Search Term:

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Item title search in active listing page returns 0 results (March 13, 2023 - May 26th, 2023)

Reference ID: ALERT14517

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Provide Search Term:

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Sellers are getting "We ran into a problem try again later" when downloading financial statements (March 16, 2023 - May 26th, 2023)

Reference ID: ALERT14524

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Member unable to list draft item (April 2, 2023 - May 26th, 2023)

Reference ID: ALERT14585

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Provide Draft ID:

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Image 1 will be displayed smaller than all others (April 21st, 2023 - May 26th, 2023)

Reference ID: ALERT14623

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Sellers are unable to purchase eBay shipping labels (March 27, 2023 - May 9, 2023)

Reference ID: ALERT14466

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Provide Order number: 

Provide Shipping label:

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Sellers are unable to archive orders (February 23, 2023 - May 1, 2023)
Reference ID: ALERT14481

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Sellers are seeing ship by date have 1 day delay on the eBay app (March 18, 2023 - May 2,2023)

Reference ID: ALERT14532

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Provide App version installed on device:

Provide Operating system: Android or IOS

Sellers organic impressions have dropped significantly (April 27, 2023 - April 29, 2023)

Reference ID: ALERT14635

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Members are not able to view the Saved Searches (March 28, 2023 - April 1, 2023)

Reference ID: ALERT14576

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Member unable to generate transaction report (March 27, 2023 - April 3, 2023)

Reference ID: ALERT14569

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eIS enabled on listing, but not showing on eligible item (March 12, 2023 - Not a bug)

Reference ID: ALERT14515

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Items not getting renewed and getting ended and disappeared (February 28, 2023 - April 4, 2023) 

Reference ID: ALERT14496

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Sellers are reporting they are unable to upload a video on their listings it get stuck then gets error Video failed to upload (December 17, 2022 - April 4, 2023)

Reference ID: ALERT14357

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Sellers are reporting when printing shipping labels suddenly print incorrect and always shows sideways (July 25, 2022 - Improvement not bug)

Reference ID: ALERT13987

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Seller using Web or Mobile App:

Printing Bulk or Individual label:

Unable to Upload a photo when creating or revising an item (February 21, 2022)
Reference ID: ALERT13563
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Sellers are reporting all their drafts were removed only the current draft were left (January 10, 2023 - February 15, 2023)

Reference ID: ALERT14357

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Sample Draft:
Created Date:

Member unable to find the item using keyword in search (January 18, 2023 - February 01, 2023)
Reference ID: ALERT14287

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Unable to see entire year of purchases for 2021/2022 (January 18, 2023 - March 01, 2023)

Reference ID: ALERT14407

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Unable to scroll through categories when bulk editing (January 24, 2023 - February 20, 2023)

Reference ID: ALERT14424

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Listing tool doesn’t show estimated shipping price for calculated shipping (February 1, 2023 - February 23, 2023)

Reference ID: ALERT14444

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When listing under category Trading Card Singles sellers are not seeing eBay Standard Envelope showing as shipping option (February 18, 2023 - February 24, 2023) Resolution: Not a bug. Dimensions and process within seller center to provide eBay Standard Envelope service

Reference ID: ALERT14476

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Sellers are reporting their Seller hub Dashboard is not showing correct count of orders on seller's awaiting shipment section (February 16, 2023)

Reference ID: ALERT14474

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Sellers are being charged for gallery fee when the feature is not opted to the item (February 15, 2023)

Reference ID: ALERT14469

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Managed Payments on demand payout is getting cancelled (February 14,2023)

Reference ID: ALERT14464

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