went from above standard seller to a below need an explanation

[trale-7342]

i had a listing erea and someone bout the card and verses let him buy card and say it wasnt as described i canceled with his permition i didnt know what to put the cancelation as the descriptions to choose from wasnt  anything like my situation so i put out of stock anf yall hit me seller rateing for it i turn right around and reposted and sold and yall made money off me on both adds as you charge me a listing fee on the card when i canceled to correct add now you tell me what i done wrong a mistake in the add ?you dont make simple small mistakes didnt yall still get your profit and some yes yes and yes then why am i below seller rateing i have more than one yall done me like that i just recieved 88 dollars from yall for me promoting my cards and then not getting one promotional view i think im the one getting taken advantage of here noone replys back so i can explain everything on my account yall have screwed up how do you dem pad on me when i sould the card on ebay and yall profited explain that to me the same card i canceled and reposted and sold to the same person now i havent had a sell in 2 weeks and i had close to 3000 in the last 90 days thats straight up wrong but i do have a card that was purchased and i never seen it online say bought i dont rember anyway i provided tracking and never sent it so i lost a good bit of money their refund him and give him a graded card or he threaten me with bad feed back man someone threaten me with bad feed back i dont want to send him the card im already below seller rating now for pretty much nothing   @mjebay  any solution to cean this mess up

[bamorris]

I can't tell if this is real or a simulation.

Did handheld devices and text messages really ruin proper prose, grammar, sentence structure, spelling, and a handful of other issues that make this post unreadable? Or did something else do this to you?

You want to improve your seller rating? What is the question in that message?

[nobody*s_perfect]

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@trale-7342 wrote:

i had a listing erea and someone bout the card and verses let him buy card and say it wasnt as described i canceled with his permition i didnt know what to put the cancelation as the descriptions to choose from wasnt  anything like my situation so i put out of stock ...

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Canceling a transaction due to "out of stock" puts a defect point on your account. Too many of those will put you below the acceptable threshold. If the buyer asked you to cancel the transaction, then the logical reason to choose would have been "Buyer requested." Here's the Help page about seller performance evaluation.

https://www.ebay.com/help/policies/selling-policies/seller-performance-policy?id=4347

[trale-7342 · Accepted solution]

sorry my grammer is not perfect nor spelling yes i canceled out of stock because i copied a listing that i nissed changing some stuff in it it was a buy it now listing my understanding i can cancel at anytime well the add had error i canceled and just put item out of stock and fixed the add so he could not get my card and say it was not as described and ask for a refund and keep my card so i changed it re posted he bought and ebay got their money and some for the cancellation and they i mean i sold the card on ebay got selling fee taken out listing fee for when i had to cancel promotion feed add i mean come on i went from selling every day to no sells in 2 weeks 

[lakefor94]

If you went below standard your sales can be suppressed. 

You will have to fight your way out of the bowels of eBay's search algorithms. 

Don't make any more mistakes.   

[mam98031]

The way to clean up the mess is to STOP doing those cancellations for out of stock.  Do a better job with your inventory ASAP, you do not have time to waste.  Put your account on Vacation hold if you need to so that you can make sure your inventory you have posted is correct.  DON'T sell more if you aren't sure you have your inventory counts correct.

Watch your Seller Dashboard regularly.  If you do you will see any area you might be getting into trouble long BEFORE it actually becomes an issue that hurts your account like this one.  And there might me things you can do to prevent a negative impact on your account.

I'm not sure about the amount of sales you have had in the past 90 days, you say 3,000, your sold items on Ebay show about 80.

Now to work yourself out of this penalty fee, it is going to take some time but you can do it.  As I said earlier the FIRST thing is a firm handle on your inventory counts.  NO MORE cancelling for Out of Stock  items.  You don't have so much inventory that your stock isn't easily trackable.  Come up with a method that works for you and reverify every listing you have.

Next would be to add as many listings as you can.  List anything you got that you think will sell.  The way out of this is more transactions.  You need to dilute the numbers.  The only way to do that is MORE transactions.

In summary.

1.  Get a firm handle on your inventory.

2.  No more Cancellations for Out of Stock items.

3.  List as many things as you can that you think will sell.

4.  More sales, run a markdown sale or whatever you can as you need MORE transactions to dilute the numbers.