trying to appeal a decision

[davelufc.66]

hi ,im trying to appeal a decision i dont agree with from ebay ,they have refunded the buyer who supposedly sent item back not arrived,i click on the dot and try to appeal ittakes me back to the signing in page and wont let me sign in ,its driving me mad anyone else had same problem cheers

[albertabrightalberta]

What does tracking for the return show?

If the tracking number for the return shows delivery, the buyer gets a refund. 

[bonjourami]

if Ebay had to step in, there is no appeal.

[stuff4divas]

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@davelufc.66 wrote:

hi ,im trying to appeal a decision i dont agree with from ebay ,they have refunded the buyer who supposedly sent item back not arrived,i click on the dot and try to appeal ittakes me back to the signing in page and wont let me sign in ,its driving me mad anyone else had same problem cheers

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try from this ebay link>

https://www.ebay.com/help/selling/managing-returns-refunds/appealing-decision-seller?id=4369

[stuff4divas]

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@bonjourami wrote:

if Ebay had to step in, there is no appeal.

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not true

https://www.ebay.com/help/selling/managing-returns-refunds/appealing-decision-seller?id=4369

[Anonymous]

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@stuff4divas wrote:

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@bonjourami wrote:

if Ebay had to step in, there is no appeal.

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not true

Correct. You can still appeal an eBay step in decision.

[davelufc.66]

Haven't seen any tracking details ,eBay appeals say they have though

[bonjourami]

I thought a blue stated in here a while ago that there were no appeals if Ebay had to step in?

[bonjourami]

Im rethinking that..i believe it was that there can be an appeal if Ebay had to step in, if the seller can provide new information,whatever that means..so I stand corrected.

[davelufc.66]

Thanks still won't let me sign in after clicking on see details 

[bonjourami]

If you don’t agree with our decision after we’ve stepped in to help resolve an issue between you and your buyer, you can appeal by contacting us and providing new information within 30 days of the case being closed.

Whenever we’re asked to step in and help with an issue, we do our best to come to the fairest decision. Sometimes, though, you might not agree with our decision, especially if there’s additional information you can provide for consideration.

When you make an appeal, we’ll review the case and any new information you provide and come back to you with a final decision. We’ll normally get back to you within 48 hours, though occasionally it can take a little longer.

[stuff4divas]

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@davelufc.66 wrote:

Thanks still won't let me sign in after clicking on see details 

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Click on > https://www.ebay.com/help/contact_us?id=4002&st=10

On chat: type in ’agent’ to get a live person instead of a bot

AND-OR

Click on receive a call back: depending on how busy they are will depend on length of time for your call back

Make sure your phone will not block the call back 

AND-OR

Contact eBay via their social media sites with a private message:

https://Facebook.com/ebay

 AND-OR

https://Twitter.com/askebay

Great customer service on both