smart instructions to newcomers

[bilzbigdealz]

I have had a lot of instances where a buyer wins an auction and then forgets to pay withing 48 hours. This is so bogus for the seller and could be avoided if the buyer had synched their private email. The trigger to request is buried on the site preferences page and most people dont think to start their day checking out ebay. As a result none of my reminders are seen by the buyer so the seller has to wait the 48 hours pass by to open an unpaid item case. Then the person behind the curtain contacts the buyer to pay only after the buyer gets a ding for not paying. All of this could be avoided if upon registering a newbie has to synch their private email.  Simple? then why hasnt it been addressed. While I am thinking of it, what is the reason a buyer has 48 hours to pay on an auction win or on an accepted offer? What is the thinking behind this? What is so different from a BIN sale? You buy something and you pay. What am i missing here?

Is anybody paying attention? Hey, beret wearing guy! Lets go. Get out of Junior Achievement.

[polishyournails]

From a (this) buyer's perspective , if I submit a "best offer" the seller has several hours to reply. That fact alone kills your desire for immediate payment in such transactions. That also creates a huge distinction (at least for me) when contrasted with a BiN.

[castlemagicmemories]

Just opening a UPI does not give the buyer a ding.  They only get a strike if they don't pay and the UPI is closed.

The 48 hrs is given because not everyone can immediately pay due to circumstances, not being able to be online, being at work, family or religious obligations, etc.  They simply may not be available when the listing ends.

You might consider listing fixed price, immediate payment required as that would eliminate your concerns.

[coolections]

I never use ebay for my private emails for ebay so even if they sent one I wouldn't read it.  Sometimes an auction ends and I don't realise I won until a few days later when I go to my bidding history page and see it.  As a seller you have to be patient.

[luckythewinner]

---

@bilzbigdealz wrote:

I have had a lot of instances where a buyer wins an auction and then forgets to pay withing 48 hours.

---

They aren't "forgetting". They're just not paying. 

[robot-hands]

UPI process should be entirely automatic.

Letting the buyer cancel and let them further punish the seller after winning or accpeting an offer is absolutely counter productive to ensure a safe buying and selling platform.

Automatic dings like that is what should make up a buyers feedback rather than meaningless green circles.

[bilzbigdealz]

Thank you, I see. I still feel it puts an unfair burden on the seller. I dont have that same luxury anywhere that I can think of where I can freeze an item while the vendor waits for their funds. I was more concerned actually with being able to reach the buyer also. But it is still not a desired out come to me.

[bilzbigdealz]

I dont choose to wait for someone who makes a comittment to buy. That being said, they should be reachable. Thats my only issue. I also select what emails that I want to open too but being patient is not the issue and what you do or prefer does not necessarily fit with everybody. But, thanks for the feedback. Have a good one.

[mudshark61369]

@bilzbigdealz,

 'I have had a lot of instances where a buyer wins an auction and then forgets to pay withing 48 hours...so the seller has to wait the 48 hours pass by to open an unpaid item case...".

Awwww poor wittle beebee. You should have been selling before eletronic payments were the only accepted form of payment.  Those payments weren't usually received for 5 to 10 days or more.  I know I was selling back then.  

  Most people do not forget to pay, some do but pay when they realize they have won or ahd an offer accepted. There are several reasons why they may not pay right away, jobs, family issues, unexpected expenses etc..  Some live paycheck to paycheck and will pay when they get paid usualy on a Friday or Saturday.

Maybe some of your buyers are hoping to bid on and hopefully win an auction ending a few days later. What if you take close to the 48 hours allowed for you to respond to an offer? Even with synched email they may not see the acceptance message for a day or so.

"While I am thinking of it, what is the reason a buyer has 48 hours to pay on an auction win or on an accepted offer"?

Many buyers complain on the Bidding and Buying board (Where IMO this topic belongs) that sellers shouldn't have 48 hours to consider offers, what do you say to that?

Maybe it is because ebay understands more than you do, that life gets in the way of online transactions sometimes. That's probably also the reasoning behind giving a buyer 96 more hours to pay after a UID is opened.

  "What is the thinking behind this? What is so different from a BIN sale? You buy something and you pay. What am i missing here"?

The thinking behind it is what I and several others have written which boiled down means Stuff Happens and a good vendor should understand that.  I have to ask how many of the UIDs you have opened went unpaid or unanswered? Have you set the buyer requirement that blocks those with 2 strikes in the last 12 months? 

I can only speak for myself, but because I end my auctions on Tues. Wed. & Thursday, I give buyers 4 days to pay. So far this year I have only opened 2 UIDs, and only one of those resulted in a strike being given, and I've sold a few more items than you have. 

[bilzbigdealz]

I think there is a 48 hour window where the buyer has to reply to an offer. That is different from the point in time an offer is accepted. That is a scenario where a seller is considering your offer. I just want to reach the person who reached me and in most cases buyers dont check communications with ebay as often as their own email. Thanks for your input.

[bilzbigdealz]

Exactly!

[bilzbigdealz]

Just trying to suggest a way that people that interact can be reached more effectivley. It must be nice being able to wait. I am too busy alos to know the ins and outs of the forums too. Thanks for the input fellow traveler.

[dhbookds]

---

@bilzbigdealz wrote:

Thank you, I see. I still feel it puts an unfair burden on the seller. I dont have that same luxury anywhere that I can think of where I can freeze an item while the vendor waits for their funds. I was more concerned actually with being able to reach the buyer also. But it is still not a desired out come to me.

---

Likewise on other venues, a seller doesn't have the opportunity to get more than he originally asks for an item.  Life is a tradeoff.........

[bilzbigdealz]

Well mudshark. I try to respond at the point that I get an offer. Its not like I am getting dialysis and most of the time 7 minutes is enough. But, its different when cash is on the line excuse me very muchly...

[bilzbigdealz]

Additionally Muddy, 

My listings always offer contact if there is a problem. And bye the bye, I live paycheck to paycheck (sales) and just because us oldtimers had more trouble in the old days does not make up for promoting entitlement that comes with LGB's