eBay

americana-jewels · ‎08-07-2022

Buyer buys a $550 item, costs about $60 to ship. Buyer then opens a not as described case. To my surprise, ebay did not grant an immediate authorization to return. So I messaged the buyer, asked what was not as described. The buyer then explained that it had a lighter sound than what he thought it would have. And that's not an item not as described, it is perfectly as described, precisely what he ordered. So basically, he has had this item delivered to his doorstep so he can see if he likes it or not, at my expense.

My own website now has been selling more than ebay for about the last 6 months. ebay is pushing sellers away because they don't think that being just is important. They just guess at what will increase profit, unjust or not. it's immoral and foolish.

dbfolks166mt · ‎08-07-2022

I assume this pertains to the Don Cortez guitar? With a NAD you don't have a lot of choice and eBay is not the one that grants the authorization for the return that ball is in your court when you respond to the NAD claim the buyer opened.

Unfortunately with a NAD you don't have a lot of options especially given the cost of the item. Accept the return and offer a full refund with return of the item and provide the buyer with the return shipping label. Refund AFTER you receive the item back.

monica-sells · ‎08-07-2022

"...My own website now has been selling more than ebay for about the last 6 months..."

Believe me...I understand where you are coming from.....

Keep in mind, it only takes 1 annoyed customer to go on a web-wide tirade/social media/chatboard/forums (in your niche) to totally trash your website and brand rendering your website ineffective (even if you are right) .....

My point is, you would probably have to do the same thing whether you sold it on ebay or from your own website........its an unfortunate by-product of online sales.......

americana-jewels · ‎08-07-2022

So I send him my own return shipping label. Good idea. thanks. At least I control the cost of the return.

powell-memorabilia · ‎08-07-2022

You advertised the item as “loud.” The buyer doesn’t think it is loud enough. Right or wrong, that is an INAD.

mybigsale · ‎08-07-2022

@americana-jewels

My own website now has been selling more than eBay for about the last 6 months.

Congratulations! Quite the accomplishment. 😀

americana-jewels · ‎08-07-2022

I hear you but one difference is, that on my own site, I don't have ebay policies enabling buyers to damage me.

americana-jewels · ‎08-07-2022

wrong is the key word there. it is loud. we know requintos, we sell face to face to people who play for a living. we are careful about what we put on eBay. the buyer doesn't know what he's talking about.

Requinto buyers, even ones who know what they are looking for are extremely particular. Ones who think they know are even worse. If it continues, we just pull back on them on ebay because we don't have these problems on our website. Not the frivolous stuff.

mam98031 · ‎08-07-2022

Don't you have another thread on this same subject? @americana-jewels

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

femmefan1946 · ‎08-07-2022

My own website now has been selling more than ebay for about the last 6 months.

Before we retired we listed on eBay, our own site, on ZoS, and on an Italian auction site in addition to our B&M store.

Some months eBay sold the most, some months the store, some months our site.

It was well worth while having several online outlets, but there really was no telling when any one would be selling and the others dead.

YMMV

fairdeal*lb · ‎08-08-2022

@americana-jewels wrote:
Buyer buys a $550 item, costs about $60 to ship. Buyer then opens a not as described case. To my surprise, ebay did not grant an immediate authorization to return. So I messaged the buyer, asked what was not as described. The buyer then explained that it had a lighter sound than what he thought it would have. And that's not an item not as described, it is perfectly as described, precisely what he ordered. So basically, he has had this item delivered to his doorstep so he can see if he likes it or not, at my expense.
My own website now has been selling more than ebay for about the last 6 months. ebay is pushing sellers away because they don't think that being just is important. They just guess at what will increase profit, unjust or not. it's immoral and foolish.

Those are painful, and your not alone.. eBay says, 'It's the cost of doing business'.. The buyer always prevails in these cases.

The worst ones go like this:

I sold a Hilti Diamond core drill a few months back. This is a very expensive tool that isn't used very often, almost $1800 used. This buyer uses it for nearly 3 weeks and returned it claiming it was cutting off and on. In short, there was no problem with the tool. They were just done using it. Of course the buyer prevailed.....

luckythewinner · ‎08-08-2022

@americana-jewels wrote:
ebay is pushing sellers away because they don't think that being just is important.

IMHO it is not that eBay does not think that being "just" is important, it is that they recognize that in most cases they cannot tell what is "just" because they did not see what was shipped, what was received, or what was returned. And even when they can, it is often not cost effective to do so.

They certainly can't rely on the word of sellers to determine what is "just", because there are plenty of sellers who come to these boards to insist they are not to blame when their own description of the situation makes it painfully clear that they ARE to blame 🙂

But you are correct that eBay generally makes decisions based on what is best for eBay.

bill.purvis2012 · ‎08-08-2022

Try selling nice jewelry. Buyer gets it, wears it for special occasion and then asks to return it. Happens. Just have to keep a tight lip, process the return and refund knowing it was used for a special occasion and then buyer was done and wanted their money back.

fairdeal*lb · ‎08-08-2022

@bill.purvis2012 wrote:
Try selling nice jewelry. Buyer gets it, wears it for special occasion and then asks to return it. Happens. Just have to keep a tight lip, process the return and refund knowing it was used for a special occasion and then buyer was done and wanted their money back.

Yes.. That's the bigger problem, in my eyes..

It's so bad now I stopped selling specialty tools altogether on eBay. That category alone accounted for more than 100k a year for us, (poof) gone. It's the wild west on this platform. I really don't list anything of value anymore.