reselling a previously sold item

[fabulousfindsforless2019]

Has anyone had this happen? I have had several items sell only to find out that they had already sold months ago? How are they getting relisted? When relisting I always select "not relisted". TIA

[ittybitnot]

Here they are commonly called "ghost" listings.  ebay does it, though not likely intentionally.  Its been going on for years, and I guess it still is.  Watch your seller metrics/defects for out of stock  issues that may occur as a result.  You may have to call ebay to get any removed as a result of this.  There is a good chance nobody at CS will know what you are talking about. Good luck. 

[tiramisu41]

@fabulousfindsforless2019, unfortunately "phantom relists" like the one you describe have been happening on the site for some time now.  eBay knows about it, but obviously hasn't figured out what to do to stop it. 

Another thing to watch out for is when you have a listing that has a quantity of more than one item for sale, if you use "Sell Similar" to relist your item, the listing will relist using the original quantity.  So say you had a listing that offered a quantity of three identical items for sale and you sold one.  New quantity available is now two.  But, when you relist using "Sell Similar" the system will relist using the original quantity of three.  You have to go in and manually adjust the quantity to the correct number or else you may inadvertently sell one you no longer have in stock.

Either way, about the only thing you can do to prevent such problems is to watch your inventory like a hawk and delete any listings that you've previously sold in order to make sure you don't sell a listing twice.

[hyperrush]

I think they're in the unsold form 60 days.

[carlqsportscards]

@Anonymous

Trinton - Posts like this have been happening for years. Has there ever been any answers from ebay about this problem?

[Anonymous]

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@carlqsportscards wrote:

@Anonymous

Trinton - Posts like this have been happening for years. Has there ever been any answers from ebay about this problem?

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Hi @carlqsportscards, the examples I've reviewed have not indicated a site error but instead have been either due to one of the following:

• The item was relisted in error by the seller while they are bulk relisting
• The listing is a Good 'Til Cancelled listing that that the seller believes sold previously but did not actually have a sale
• The listing is a duplicate listing created by the seller that they were unaware of and often times has been renewing for quite some time
• The seller has the Out of Stock feature turned on and did not realize this keeps the listing on the site until inventory is updated or for 90 days
  • In this scenario, some sellers have updated inventory counts in bulk and inadvertently added inventory to a sold listing
  • Other sellers have reported a listing being "relisted by eBay" but it has 0 quantity and thus would not be visible to buyers in search results

That being said, I am absolutely happy to take a look at any examples and report an issue to our tech teams! Feel free to share item numbers with me so I can investigate!

[carlqsportscards]

This one doesn't seem to be the result any of the user errors you mention.

Has this one been figured out yet?

https://community.ebay.com/t5/Selling/Another-New-Glitch-New-Listings-Created-Duplicates/m-p/2894239...

@Anonymous

[Anonymous]

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@carlqsportscards wrote:

This one doesn't seem to be the result any of the user errors you mention.

Has this one been figured out yet?

https://community.ebay.com/t5/Selling/Another-New-Glitch-New-Listings-Created-Duplicates/m-p/2894239...

@Anonymous

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Hi @carlqsportscards, thanks so much for sharing the thread. It looks like brian@ebay has taken care of this one but either of us will be happy to review any other examples that you feel need our attention.